Fix & Optimize

I have 10 Sonos speakers in various rooms, 9 of which are usually played together as a group. (There’s also a Sonos Connect that connects to a receiver for wired speakers, but even when that’s turned off this problem persists, so I’ll ignore that.)Been using the system for several years and the same problems have been there the whole time. Just finally wanted to do something about it.Often, when I first start playing something (such as choosing a song from Apple Music on my phone), it will start playing on some speakers, then some speakers will cut out for a few moments, then return, and then everything is fine. Sometimes at some point it’ll just abruptly stop, perhaps hours later, but usually it’s fine. I set an alarm every night to turn on white noise for sleep. Sometimes after a few seconds the white noise cuts out, and instead it starts playing the Sonos standard alarm chime instead for some reason. That’s rare, but it happens.The app (whatever the latest one is, with the brownish/

Wow,I received a SONOS Move for Christmas 2020.  I set up a SONOS account.  Annoying, but  required.  The sound quality is really good.  So good that when I read that you can stereo pair 2 MOVES, I bought a second one.  Then I discover that it only works using WIFI and service.  Disappointed - but buyer beware!I hoped to stereo pair with my bluetooth, but nope.  It can’t do it.  So I have two bluetooth speakers that sound really good.If the SONOS Move would play my bluetooth songs I would be happy.  I notice that the speaker stops playing briefly ( maybe a half of second ) every so often,  I read all the comments and suggestions that offer guidance to solve my own problem.Today I documented 100 minutes of SONOS playing bluetooth.  Ten times in 100 minutes the sound dropped.  Disappointing.  The Move cannot even play bluetooth.To compare I tested my old $50 bluetooth speaker on the same bluetooth player.  No drop out of sound for two hours.  If that speaker sounded better I would listen

Thank you, and well done Sonos. I had an issue with my Playbase/Sub connection, which I thought was the Sub playing up - it would only work on a wired connection whilst my surrounds were still fine on SonosNet. Having tried all the reboot router/speakers etc options, and then trying wired/wireless combinations, I submitted a Diagnostic and got a reply from Support within a few hours. Turns out it was the Playbase wifi - nothing to do with the Sub - and very soon I received the paperwork to return the unit for a replacement.The replacement unit arrived today, less than a week after the faulty one was returned. It’s now powered up, updated, has got my Sub and Surrounds added, and is delivering 5.1 sound over SonosNet just like the old one. And it sounds so much better than sound through the TV speakers - my wife was even forced to admit it!  THANK YOU, SONOS. 

Hi Sonos Community,  I’m having intermittent audio drop issues with my Sonos Roam. This only occurs when I am listing to TV audio. All other devices do not have this problem. Here is my setup. I have a Sonos beam that is connected to my TV via HDMI optical cable. I group my Sonos Play1 and roam to the Sonos beam so i can get surround sound with my TV audio. My Play1 does not drop its audio. I am using a wireless setup. I’ve noticed that my Roam is connected to my 5ghz network and everything else is connected to 2.4. Would this cause my problem. I don’t know how to change the Wifi connection for my roam from 5 to 2.4? Additionally, when I group all three speakers to a music service like Spoitfy or XM these audio problems do not happen, only with TV audio.  I’ve read the “reduce wifi interference” article and I am unable to change my channel connection as the option is grayed out on my sonos app and through my network configurations. Do I have any other options? Thanks!John

Out of the blue my surround setup started humming during tv play back only connected via optical input. It changes to a buzz of changing input type to pcm. Noise changes based on how control sees the sound. No buzz when using Dolby 1.0 starts when it switches to 2.0 Diagnostic number 1730440927. 

The issue is the sonos app very rarely connects to my wifisince everything is done through the app, its very hard to troubleshoot or do anything with my sonos system.I have sonos beam and 3 x sonos 1’s, i have bought a roam but can’t get it setup because the app simply won’t work on the wifi.  I do have the sonos app on my pc that works fine.I have the same problem on both mine and my partners phone (apple and android) I have had sonos for 7 + years, and it is only recently when the s2 app was released did things stop working. I can sit near the wireless router and it won’t connect from my phone, other apps on the phone fine, sonos “can’t connect to wifi”All sonos devices are on wireless around the house and they workI have a peleton on wireless that streams video - no issueSo its not wireless signal or the strengthReading around the forums and this community this seems to be a common problem.  The articles of “restart your router” or “is the device powered on” are of little to no help

Hi,I have troubles with my 2 One SL + tablet using Sonos connected with my Spotify account…  Intermittently, the sound is off (but the song continue) and the system change the song to the next. My tablet shows me that Wifi signal is not good enough. The distance between the tablet and the router is 4 meters... My system worked well during many months without any troubles with the same hardware and internet connection.  Do you have a solution? I tried to separate 2.4GHZ Wifi signal and 5GHZ to avoid changes without success. Thanks in advance

HiMy playbar is not powering up, no light. I have tried all the usual checks without success. Sonos advice is to buy another one!!! I have read of a number of similar concerns by others, and a few solutions costing vey little.  Any advise as to these repairs would be appreciated.  Thank you.

throw away my new Move won’t work the way I want anymore good by Sonos

I purchased the Bose 700 and Bass Module 700.  After reading all the reviews and comparing Bose and Sonos on paper and watching videos… I made the decision to take it back and get the Sonos Arc and Gen 3 Sub.  Not sure if I made the right decision.  It’s possible I don’t have the settings set correctly?  The dialogue on several shows and movies is hard to hear as it is drowned out by background and action noises.. I tuned it with my iPhone and it’s better but not by much at all.  The night mode and voice enhancement are terrible together so not going to be using those.  Voice enhancement along doesn’t make a huge difference at all.  In regards to the dialogue the Bose 700 is WAY better, in my opinion.  Unless there’s a setting that I’m just missing??  I understand every room and listening experience is going to be different for every user but, is there a “general setting” I can start off with to help with dialogue??  I know with the Bose 700 I could turn the center speaker up and down

Hi, I’ve been having trouble recently getting Alexa to start playing spotify. I have to ask twice to get it to work, same wording and everything. I’ve removed and re-added spotify account on my sonos app. I’ve uninstalled and reinstalled the sonos app from the Alexa app. Not sure what else to do.

Howdy,Currently, I have an Audio Technica AT-LP40WN turntable (with integrated pre-amp) connected to a couple of Fives set up as a stereo pair (all up-to-date. 13.1, S2, Build 63289050). I’ve had them since November and until about a week ago, they were flawless. Now, when I try to play a record, it no longer autoplays. I have to either select the input in the app, unplug the line-in connection at the speaker and plug it back in, or turn the whole turntable off to get the audio to play.Previously, I just had the needle drop and it started, regardless of whatever else I was streaming at the time. I have made no changes to the set up. I’m using the same connector cord, the turntable is set to line, I haven’t changed any hardware component, and the autoplay settings are the same (autoplay to the stereo pair only, no autoplay volume, source level 10, and low audio delay). Here’s a brief history of the issue:A couple weeks ago, again not correlated with any system changes because I had made

I'm fully aware the sonos beam is not designed for production use but I really like the sound from it and want to use it as my reference monitor for music production. Although, I can't get over the fact there is a slight delay when playing real-time instruments through it. Like a drum pad or other virtual instruments. I think this is due to the input being hdmi. I think there's some kind of processing going on there that introduces a bit of delay. I think it's ~35ms. That's a lot for my purposes. I was thinking there has to be a way to hack the beam and diy another type of stereo input. Maybe I'm asking for too much from this and I should just get some 'real' speakers?

Hi, when I ask Google to play a radio station it’s playing a different station from another country

For the last few days I have been unable to control my Sonos Move via the Sonos App. After several months of working without issue, the Sonos App reports my Move as being “Offline” however, I can use Apple AirPlay to stream music with the Move and it still plays the TuneIn radio station I have set as a daily alarm in the Sonos App. Have tried turning off and on but no luck so far. Any ideas before I do factory reset? I have other Sonos speakers on the same network and they are working fine….  

I just installed a outdoor speaker and they hook it up to my amp that controls my upstairs speakers.  I have a amp the runs my downstairs, but I also have a ARC.  Is there a way I can move the outdoor speaker to work on the downstairs amp and run different music outside and also upstairs, while still using my arc (since that is connected direct with the TV).

I connected my Sonos Beam only to ethernet , and disconnected WIFI in the settings. I am sensitive to EMF radiation and bought a device to measure it. It revealed that even with WIFI disabled the Sonos Beam emits huge amount of radiation (and is not connected to any wireless, as I disconnected even mobile and router to measure). This is either a very bad bug in system or Sonos is trying to kill me.. If you dont give me a solution I will have to stop using Sonos at all. Please can you advise? 

The worst technical support team i have experienced. Sonos really need to improve on their skills in resolving issues their customers are facing.

We have been experiencing a problem with the Sonos spontaneously stops working then reappearing (sometimes). After many hours of looking at routers WiFi etc etc we think we found the problem.I have 2021 iPad Air, my partner has the older iPad we only have the issue when using my iPad iPadOS 14.4.2. No issues with older iOS 12.5.2so before you pull your hair out with WiFi settings etc this may solve your issue.equ- Play 5 1st generation And Connect to my amp.Sonos - please sort thanks.

Like a lot of other people I am deeply frustrated with connectivity of the Sonos Move connected through my mesh wifi network. While I previously haven’t been able to find any consistency in when the move sent offline, disappear from the app or was visible but without any contact, I just now found a reproduceable behavior. If I turned Off my wifi on the phone, closed the app and stood near the router of my mesh system (making sure I would Connect to that and not the satelite) and then turned on my wifi and opened the app all speakers of my system appears incl the move and could be controlled. If I then repeated the above but stood near a sattelite the Move speaker isn’t visible. But all other speakers are and working as expected.  the “funny” thing is that in the last scenario that isn’t working the move and my phone is connected to the same sattelite. This problem is ONLY with my move. All other works as expected.  my mesh system is Netgear Nighthawk wifi 6 mesh system with router and

I’ve been using Sonos with Spotify for many years now, and have always been able to play different songs in different rooms without any problems.However, after receiving and setting up my Roam earlier today, this is no longer the case… :-(Every time I try to start playing one song in one room, and then start another in another room, the first room stops playing, and the Sonos App (S2) says the following:«Playback stopped in XXX. The Spotify account is beeing used elsewhere» (May not be 100% correct, as it is loosely translated from norwegian, but anyway)And yes, before anyone suggest the limitations related to Alexa/Google etc; this is using the native Sonos App only. No Spotify Connect involved either ;-)If there has been made any changes to the terms and conditions, and/or how the integration with Spotify (and other services) works, and this is the case, I cannot recall being «warned» about this.The ability to play different content in different rooms with one (1) Spotify-account has

tengo un sonos beam y una sonos one, si quiero generar separación del sonido estéreo, tiene caso comprar la sonos one sl o ya no importa si la beam tiene control por voz?

Hi,I have purchased a Sonos Amp along with 2 x in-ceiling speakers from the sonos (sonance) architectural range. As the Sonos Amp can play 3 architectural devices at the same time, i was considering buying the outdoor Sonos (sonance) architectural speakers to also link to the Amp.Question is, can i buy a speaker switch that will allow me to turn off the outdoor speakers when we are just indoors, turn them all on, and then just the outdoor speakers for outdoor use?Ive read that this audioflow 3 zone speaker could do the trick but just wondered if anyone else had done the same set up? Or something different that also works?https://www.simplysoundandvision.co.uk/audioflow/audioflow_3_zone_smart_speaker_switch/29151_p.htmlI also want to know if its possible to do trueplay for the 2 pair of in-ceiling speakers even if they go through the speaker switch?Any thoughts and comments would be much appreciated.

Alright - these things are an absolute nightmare to reconnect. Good lord do I not need all these dumb bells and whistles I just want to watch tv with some sound. had a power surge and lost power the other night and now everytime I turn on the tv the soundboard is dead/off. I have to unplug it everytime to get sound. Everytime I open the app it’s just a spinning wheel of reloading until it tells me they can’t detect the device. I’m on the correct wifi channel, I’ve restarted the modem the router I’ve moved the Ethernet port of the Sonos base or whatever absurd name it is for basically just being a signal booster and I’ve restarted the sound bar. The closest I get to reconnecting every time is when the app asks me to join the “Sonos WiFi” and shockingly since there is no Sonos wifi the connection fails. I’ve tried to factory reset and get to this point again. I’ve deleted and redownload the app and still get to this point. I just want to watch tv.  I’m one day away from unplugging this t

I’m about to try one last thing - rebooting my phone but so far nothing has worked and I’ve tried everything else. My devices didn’t show up in Sonos either. I had to reboot one and then after that the others showed up magically!  I’ve reported problems like this before and Sonos customer support is hopeless. I’ve made due with the quirks but tonight my Sonos “system” learned a new trick! Airplay doesn’t work!  It worked earlier today but for some reason it stopped.  So I went to use AirPlay but it didn’t work.  My Sonos devices dropped weren’t showing up in the app so I figured they dropped off the network for some reason ( oh and for the record, they were still connected to the wifi and router  I could ping them)   Well now they are in the Sonos app but still can’t air play to them!  I’m going to reboot my phone but this is pretty annoying   Usually getting them back in the Sonos app fixes the problem… Anyone else having this problem? Oh and this website blows on a phone. Scrolling b