Fix & Optimize

this has been a problem I’ve had for quite a few years. from time to time songs on my playlist will no longer play. whenever they come up in the playlist, they get skipped. If I reorder the playlist to try to force the track to play, it will get skipped again. And again…. and again. This is not a case of jumping to the next track part way through. the entire track is just… not there. error message states:“unable to play <track name>. the connection to Deezer was lost”which is a fairly common error when there are network problems and tracks skip part way through, but the rest of the list will play fine. I can search for the exact same track on Deezer and re-add it to the play list, and it will play fine.I wouldn’t mind so much if I could occasionally skip through the play list to verify each track is working correctly except that for some reason there is a limit on how many tracks can be skipped per hour and I get locked out for 24 hours if I exceed that. any help greatly apprecia

I get a message that sonos can’t connect to my Mac. Spent a couple of hours with Sonos support who told me to contact Apple. Spent a couple of hours with Apple support who told me to contact Sonos. Found loads of threads of similar problems, no solutions…has anyone ever actually solved this issue or does everyone just give up and use Spotify?

When I select “Play Next” for a track on the Sonos App, the track is correct added to the queue (after the song currently playing) but then it doesn’t play it  -  just skips passed it, to the track which was originally the next track. 

I love Sonos products and have a dozen different speakers, amps, sound bars, etc.Using the iPhone app to control them is maddening.  It must be the most sensitive app to any hiccup ever written.  The app continually goes offline “unable to connect to Sonos system”, typically when I need to turn it down/off for a phone call.  After a few minutes, it comes back.  I can force it to return by turning off Wi_Fi on my phone and rejoining the network.  Nothing has changed on my network for over a year.  Same router, SID, security, etc.When is the next update to the Sonos iPhone app expected?  It’s overdue….

I do feel for the numerous individuals that have struggled to get their lovely new purchase of a Sonos Roam up and running! I purchased a Sonos Roam and a Sonos One at the same time and I am a new user to the Sonos range. I’m retired but by no means incapable as IT was part of my daily work so I’m somewhat familiar with setting up home and office networks. The Sonos one was a complete breeze to set up on my home network. Great sound quality and user friendly.However the Roam is a totally different beast. You develop lots of patience helping individuals with their computer problems and boy I needed it with the Roam! Suffice to say having tried every logical avenue and followed every instruction I was unable to get Roam to talk to my network and it stalled always part way through the Sonos App setup process. I talked at length to Sonos support twice they too were unable to get the Roam setup to work. Support staff diligently worked their way through each step ( which I had already done m

I have been having connection issues with my Play:1ever since I switched to S2. The app will show unable to connect at first. I have gone through the re-setup process so many times that I gave up. Then I realize if I leave the app on without doing anything it will connect after some time - usually more than 10 mins. Does anyone else have this issue? Also why is there no email support? I cannot find any similar issues here or in your support page. How can I get technical support directly other than posting in this community chat? 

I have a Beam connected via HDMI ARC to a Vizio TV. Recently the volume on the Beam has to be turned almost all the way up to get a normal volume level I can hear. This is an issue with all streaming apps on Roku and also tried on Fire Stick and same issue with it. Anyone know what the issue could be?

Bit of background here: After returning from a work trip I noticed that one of my Sonos speakers was playing music. After chatting with the neighbours, it appears that their children were shouting at their Alexa device and triggered mine  - through double glazing.That got me worried that I have 8 Sonos devices in my house, most with microphones and Alexa enabled. AFAIK there is no way to set an ‘away’ mode disabling all microphones when we are going out. You would have to go around and ‘tap’ them all manually OFF and then re-enable them all on your return.I understand that this is designed this way as a ‘security’ feature requiring a manual activation / deactivation of the microphone, but the security of Sonos devices is not my concern here. It is the security of other devices in the house which have speakers, e.g. cameras, baby monitors etc which could be compromised and then used to talk to your Sonos. i.e. “Alexa open the front door”.If I had the choice, I would choose the option to

My Sonos has been working great for 2 years on my Samsung TV. Yesterday it stopped working. Completely. Unplugged everything and plugged back in. Won’t recognize the connection. Unplugged HDMI and then back into ARC (same connection), tv says it’s trying to recognize connection, then nothing. Sonos still works for my phone connection, but can’t get it on my TV. Seems to be a common issue - Help. 

With the most recent Sonos update, my most recent Apple Music library additions do not show on the Sonos app!  Spent 2.5 hours on phone “troubleshooting” with Sonos to be told it’s an Apple problem. Another hour plus with Apple to be told it’s a Sonos problem!  Considering it all works on the Apple Music app, seems Sonos the issue!  Way too much money invested in Sonos speakers to not be able to listen to anything new!  

I have my Sonos Arc connected to the Samsung UA65AU8000KXXM (2021 Crystal UHD). My sources are: native Netflix TV app and the new Apple TV 4K. I’ve read about “sound cutting in/out with Arc + Samsung TV”, but this is slightly different. The problem: intermittently no audio from the Arc at the START of the movie (either playing from TV Netflix app or Apple TV Netflix/Disney apps). Sometimes the audio comes on after 10-30secs. Sometimes it doesn’t at all, and I need to exit the movie, try some other movies and after 2-3 tries, it works. But once the audio comes on, I’ll have no issues for the rest of the movie (except for once, that I can accept).  Settings on the TV appear to be correct (eARC, Passthrough, Atmos) - and when it works, the Sonos S2 App does display “Dolby Atmos”.  I called Samsung Tech Support and they very quickly pointed the problem to Sonos. I’m talking to Sonos Tech Support right now but am curious if anyone here sees a similar problem?

Pathetic…thousands of dollars spent on your products and I all I get is two minutes of music before it skips to new tracks or tells me its not encoded..or just stops completely…I have tried switching off the Auto Lock feature on my phone, reset my Wi Fi network and removed / re-added all devices back on with no success…you know where you can shove your products from now on!if only I was aware of the thousands of people who have these same issues with no real, palpable solution, I wouldn’t have bothered spending my hard earned money on this rubbish. 

I bought my Arc yesterday and set it up. All went well. Later that evening the app would no longer connect the soundbar and it would say to check the internet. Internet is fine and all my devices connect without a problem. Tried reconnecting via the app multiple times with no luck. Did a reset this morning and now I can’t connect to it still and no sound. Support is closed on weekends. I’m very frustrated that this expensive device doesn’t work as it should. Any suggestions? I have a cable router that you cannot make any changes to, but works fine with all my 30+ devices at home.

I have recently upgraded my router and have noticed that the Sonos S2 app is not connected to my play base and also under the settings tab, the headings “Account”, “System” and “Services and Voice” are all greyed out.  I have followed the in app guide to reconnect, but it will never find the play base. I have tried re setting router, turning playbase on/off, reset the app, uninstalled the app, created a brand new account on the app, but still these settings are still greyed out- same on my wife’s phone also. How am I supposed to set up the new network and put in the WiFi password etc with these settings greyed out? It’s like the whole thing is locked up and it’s super frustrating.  Any help is greatly appreciated! 

I’m been experiences some sound drop offs.  They’re are VERY brief but very noticeable.  I found the network matrix for my system and it seems to have many many many problems.I have:  devices with incorrect serial numbers down the left column,  extra devices across the top,  devices across the top with incorrect serial numbers  undefined STP states,  red connection levels,  missing OFDM levles on some devices.All of my devices are connected wirelessly.I’m wondering if I can fix these problems or if I should delete everything & start over.  It’s only six devices so this might be the quickest plan unless I redo everything and end up with the same problems.Thoughts?  Suggestions?     

My whole system seems to be failing and its making me feel like giving up on sonos altogether.I have 5 x 1, beam, play 3, play 5 and a move. Up until about 3 weeks ago its been running prefect for the last couple of years. Although lots of problems before that. All of a sudden a few speakers disappeared and I couldn't play them. Some just couldn't be found and others were there and said they were playing but no sound. Others were being found but they wouldn't connect. I tried to reinstall the play 5, 3 and one of the 1's as it was the system in my kitchen dining room that I was having the most problems with. they started to be found before they disappeared again. I turned my wi fi on and off a few times and that seemed to help before they started to drop out again. The kitchen has a wi fi extender but I have previously set up a separate channel for them after problems in the past but I'm not sure how to check if they are still on a sonos net channel or not.Someone please help. 

Hi,I recently got a roam to add to my sonos collection. I was able to easily connect it yesterday. I shut it off after I was done. Now when I turn it back on it won’t reconnect to my sonos app (android 12 beta, pixel 4xl). I can connect it to my phone via bluetooth and it works, however. I have a mesh network with tp link deco. Thanks!

I have a place with an open kitchen. In the main area i have 2 sonos five and a sonos move grouped on an S2 system. In the open kitchen i want to connect my old play 5 gen 1 to play synchronized with the rest. I mainly use streaming audio via airplay. Downgrading the rest to S1 seems like restricting the available options, S1 doesn’t find the new fives, nor the Move. So the play 5 is not in the same system and thus not groupable with the S2 system. Is there any possibility to get this play 5 gen 1 with the rest? If necessary i can connect them with an aux cable, but i dont know if the Five has an aux out or aux in …. 

Hello,Im writing to start a discussion on the current state of the integration between Apple music, x Sonos and google assistant and the effects on the Sonos service.Ive gone to considerable effort and expense over the last year converting to Apple Music from Spotify, partly with an understanding Apple music works with sonos.Sonos also has Google Assistant integration. But these three things inexplicably will not work together, even though all services support one another. I feel like ive been really patient with this issue. For Sonos’ (and Apple, google’s) users, most will believe they are stupid, because they’ve set their products up wrong, or, that the sonos service doesnt work properly. They will not go to the lengths ive gone to to figure out its probably a business dispute.Its incredibly frustrating as a user that what seems to be a dispute between two or three of you, means we feel stupid, and our promised service experience remains broken. So I ask you all to get round the tabl

Hi I have an existing Bose lifestyle cinema surround sound for my tv. I was recommended to buy a port so as I could upgrade my existing system & speakers by adding Sonos, sub & speakers to the existing system for listening to music & enhanced cinema sound.I have managed to link the old & new speakers for music, but I am struggling for TV. 

ok have an old Gen 1 play 5  using S1 controller and 6 using S2 ( this functioning fine) cannot get the S1 controller to play any music yet  controller shows it is  play 5 under system . help? 

I’m designing a new great room and want to accomplish a couple of things:I want to have my turntable setup to play through my SONOS system I’m mounting a TV but don’t want to put my Beam or Arc under it for aesthetic reasons so am thinking of connecting the TV to 2 Sonance wall speakersAm I able to use an AMP to connect my TV and turntable into 2 Sonance wall speakers that would act as the speakers for the TV when it’s on, and the turntable when it’s on?Lastly, I would like to setup 2 outdoor Sonance but am not sure if I could wire them back to the TV/Turntable AMP.Side Note: currently we have a BEAM, MOVE, and 2 SONOS 1, so I’m assuming once I setup the AMP side of things, it can all integrate? Thanks in advance for any feedback.

I request , can anyone please share Sonos official product Setup videos so that I can see them and learn them or sometimes I can share to my team members. For example today one of my team member installing Surround setup - Arc + SL + SUB , but he is not able to do it properly and he is facing lot of network issues, so do we have any videos ??    

This system worked fine for years, but the last year or so it has been unbearable. It cuts out all of the time arbitrarily. We have a Connect which I thought was supposed to mitigate  this sort of thing. Diagnostic report: 1555219827

Hi,My system occasionally (and supposedly) loses connectivity with my router which results in error codes during playback from Sonos, System update, etc. This can be remedied with a factory reset, but then I need to set everything up again which is not only a tedious process because I have to manually and individually configure true play for my entire system comprised of 4x Sonos One (gen 2) and a Beam.I can’t for the life of me understand what causes these issues as I can see that their visible to my router in the router GUI. I’ve tried to change both 2.4 ghz and 5 ghz, I’ve also tried restarting all units including the router concurrently and individually.All Sonos units are showing solid white LEDs, which should indicate a steady connection. Another thing, the mobile app won’t let me manage trusted networks, because it throws error code 800 when it tries to verify/validate the sonos app version ( I suppose)Any clues?