Fix & Optimize

The new app is sluggish, screens are slow to update and it is kludgy with music site interaction. And the interface is not user friendly.  I really hope this is being fixed! This has been a very disappointing downgrade! 

If the Sonos app is open then the main volume of the iphone itself won’t mute.  Force quitting the Sonos app makes the phone volume mute work correctly again. It seems that when the Sonos app is open it’s running almost constantly in the background, eating up the phone battery and getting in the way of the phone volume control, but what’s it doing? I have all the permissions settings for the Sonos app off except local network access - no Bluetooth, background app refresh, location, notifications, microphone, Siri, nothing. The app and speakers are all up to date.  Are there any other settings I should look at if the problem could be my phone? If it’s another new app glitch I’ll just keep force quitting it every time I open it and keep waiting for Sonos to fix it like the other ongoing app things.

My Play 3 lost power last night and won’t connect to the network. I’ve-rebooted the router and the pc-uninstalled and reinstalled the s2 controller-the app shows the Play 3 “Not connected”, but is still visible in the system-I get a flashing orange led when i press the “Pause” button 

So after this horrible update the artist list stops at J alphabetically? Anyone else use this and have this experience? Reaching the end of the line with Sonos 

SiriusXM message “Something went wrong.  Try again.” Have deleted, reinstalled and reauthorized app.  Have multiple Sonos systems and only have this issue at one location.  I get all the way to the channel and then try to hit the play arrow and this is the message I get. 

Your app is not only very bad in terms of functionality (disappeared functionalities, bugs everywhere..) But also a technical disaster.. Got now my battery drained and warning from my phone.. Have you really tested something before release? 

Do Sonos publish any technical documentation anywhere? Specifically I’m looking for: A list of error codes and what they meanDetailed requirements for a CIFS share to be eligible to be added to a music library.  If not, why not?

After the most recent sonos update, I cannot add symfonisk bookshelf speakers to the app.I have tried: reseting devicetransferring ownership to same account Any other ideas?? @sonos any rep can comment on this?

I can no longer control the volume on one of my speakers. It plays at the same lower volume no matter what the slide control shows on the app. The other speaker’s volume is fine. 

I have just updated Sonos and it won’t play on my mobile or Mac - with the app or the online web page.I get a message saying ‘Something went wrong’.I have a party tomorrow!!!what can I do?

While you’re fixing the app to actually work, could you make the time counter easier to use so that I can pause and rewind a podcast as desired. Now, I have to go to the desktop controller and move the counter with mouse. How I miss the old controllers.

The following is a copy of the email that I just sent to SONOS’ CEO.  There was no other address on the website, and I am tired of waiting (multiple times) on hold.I might have sent this to tech support, but there is no address listed on your website - only yours.  Just as well.  I tried calling several times over the last couple weeks, and the shortest wait time was 45 minutes.  Unacceptable.  I have a SONOS One that has worked splendidly for several years since I bought it.  I'm sure you're aware of the issues with the new app, and they have affected me as well.  I can no longer get it to connect with my network, and I have combed through your support section as well as multiple other blogs, done multiple factory resets of the speaker, multiple reboots of both the speaker and my router, deleted my old account and set up a new one under a different email, deleted and reloaded the app on my phone twice, and tried connecting the speaker to my system at least a dozen times using both Wi-

I have a new Songs Beamer since yesterday. I am not able to Connect the Sonos App to the beam. Reset did not help. WLAN is the Same. I have no clue what could be wrong. Any idea?

I'm in India with a Sonos Roam 2. Ads say it has Alexa, but I can't find the Sonos skill in the Alexa app and voice controls don't work. Are there alternative ways to use Alexa with Sonos Roam 2 in India (another Alexa device, different assistant)? Is there an estimated timeline for Sonos Alexa support in the Indian Alexa app?

Is it just me that can not get this new App to download

I have a Roam speaker and hav had issues with it from day one.  It will not stay connected to my system so I have to add it back in every time I try and use it, and when I say try and use it after adding it back in to the system the audio never works.  It says it is okay but there is no sound from this speaker.  Frustrating to say the leastAlso I have tried to contact guest services and continually get booted from chat Moderator edit: combined posts

My SONOS App screen has frozen apart from the status window which refreshes at the bottom my IPhone screen. The radio still plays on my speakers when manually selected. How do I reset the App to regain control?This is a recent problem and I have not changed anything on my SONOS or IPhone.

I can’t control anything on the new app. Appalling delays in starting, moving on tracks, adjusting the volume or stopping the music. It’s a disaster. The old app was much better at these tasks. What have done?

Hi, I have around 10 Sonos speakers around the house. All of them work with out any issues (leaving aside the new app issues). I have a Sonos Port that I use with a garden speaker system. If I want to group the Port to the rest of the speakers I get an error "unable to connect. Please try again later". If I connect to the Port alone it works fine. I have tried the usual, reinstall app, delete cache and storage, etc etc. Any ideas what could I try? Is this releated to the new App disaster?By the way, three days ago I was FORCED to update to the new app. I've been using 16.1 till now. Thanks everyone for the help on this.

Today I added a Sub Mini to a pair of ERA100s and am surprised by how lackluster this speaker is. Our bedroom is quite small—about 10’x11’—and being familiar with subwoofers, I expected to hear some major bass. The Sub Mini is kind of in a corner and when I brought it out a couple of feet, didn’t hear a difference. I tried different kinds of music, including some electronic dub music that’s heavy on the bass. I also made sure one of the open areas of the speaker was facing forward.Even more surprising, when I made adjustments using the Sonos app on my iPhone, I could hear no difference at all. I turned the Sub Mini up as far as it would go, no difference. I tried to switch the phase from 0 to 180, and this button doesn’t work at all. And then when I removed the Sub Mini from the system while it was playing music, I closed my eyes and waited to hear a difference. But I could discern none. So what is going on? The Sub Mini is working. I verified this by putting my leaning down right in f

 I cannot get past "Access to shared Folder is denied……Was on the phone with Sonos but when we became disconnected, they didn't call back.I've used Sonos for over ten years but this is a new annoyance.  

Bonjour,Est-ce possible d’être prévenu quand le casque audio Ace sera compatible avec la barre de son Beam Gen1 pour le transfert de son de la TV ?

My Sonos move is flashing white, I have tried multiple times to do a factory reset. I have no chime when I turn it off like the reset mentions. Speaker also no longer is showing up on the app. I have updated my network with no success to the speaker. Has anyone successfully done a factory reset without hearing the charm etc. Is the speaker done with?

Hi,I’m considering purchasing the Sonos 5. My current problem is I own 4 IKEA/Sonos symfonisk speakers which are great however they seem to suffer from network connectivity issues from time to time. My question is whether or not adding a Sonos 5 would fix this problem as it has perhaps more dedicated hardware to address the sonos net issues.I have a very modern Unifi Dream Router and a dedicated network just for Sonos but it still requires being restarted every few weeks or reseting sonos speakers which is a bit annoying. It even seems to occasionally affect 2 of the speakers which are directly connected by ethernet.Is there any evidence to support my theory that adding a Sonos Five would fix this? Thanks

Just wondering if anyone else has recently lost the Google Assistant on one of their Sonos Speakers? I have had Google Assistant enabled on two Sonos One speakers in different rooms for about 3 years. Sometime in the past week it stopped working. Also the microphone button on the top of each speaker appears to be disabled. I cannot get the microphone to turn on. Yesterday I used the Sonos Windows App on my laptop to successfully update all of my speakers firmware, thankfully with no errors. However even after this fir ware update and cycling the power to each of the Sonos One's that had the Google Assistant enabled, I cannot get the microphone to turn on?