Beam 2 not getting connected via app

Forum|Forum|2 years ago
July 28, 2024
4 replies
57 views

I have a new Songs Beamer since yesterday. I am not able to Connect the Sonos App to the beam. Reset did not help. WLAN is the Same. I have no clue what could be wrong. Any idea?

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N

nik9669a

Senior Virtuoso

Have you installed it? Added to existing system rather than to new system?

Often a system reset helps - power off all Sonos devices and router. Restart router. When it’s fully restarted and wifi is running, start your speakers one at a time.

R

Rolf am TurmAuthor

Contributor I

Thanks for your hints. Unfortunatly, it did not help 🤔

N

nik9669a

Senior Virtuoso

Connect by Ethernet cable, temporary?

R

Rolf am TurmAuthor

Contributor I

Even this did not help. Thank you anyway. I think I‘ll have to contact the Support.