Fix & Optimize

Hi there. I have a pair of Sonos five’s and a beam in my front room however recently the left Sonos five speaker will just switch on and start beeping for about 20 seconds and then stop. This will then happen again later on. It’s really frustrating as it wakes me up at night as it’s quite loud. I’ve tried switching it off for a while and then back on but I still get the beeping happening. Any idea on how I can get this fixed? Thanks!    

Hi, I recently purchased the Sonos Beam Shadow Edition from Costco.I have a Samsung TV, which doesnt have an Arc port so I used the other attachment. Forgot the type.Anyways I’m able to sync my samsung TVs remote to the Sonos soundbar and control the volume.However when I turn the TV off and on again, the TV remote defaults back to controlling the TVs volume AND the sound bar. What do I do?

The S1 controller app on OS X (M1 processor) hangs when I use it to initiate indexing the music library. The sonos devises connect to a Boost which indexes the music library on a NAS (both are wired to the same local network).If I use an S1 app on my phone the reindex works fine.The problem just appears to be with the latest S1 software running on OS X Monterey with an M1 processor.

Hi Tried DTS today…  PS3 to Sony receiver (Earc pass through) to my Vizio Tv…  This setup works perfect with Atmos, but with a dvd Eagles in Australia, DTS 5.1 is shown and works.  When I do the same thing with a blu ray, no sound when switching to DTS on the Blu rays menu… Just like before the DTS update.   Anyone got any similar experiences or ideas?  Let me know.

My Sonos beam constantly disappears from the app. I have to every time I open the app, unplug my sonos beam from the power, and plug it back in for it to show. I’ve called tech support once before and fixed my router settings to pick up B/G/N signals. That worked for about a week. Now, the Beam does not show up in the Sonos app unless I unplug the power and plug it back in.Is there another option for me to fix it? This is incredibly frustrating.

Help me please! We just bought a Sonos One. We cannot get Spotify to work for more than a single song.  We are fairly frustrated so if I am unable to get this working I will have to send it back.We only have a single Spotify account.Asking Alexa for a song she announces the song and then proceeds to not play anything. Alexa, play stairway to heaven Stairway to Heaven, Remastered by Led Zeppelin, from *(Wife’s)* Spotify*Nothing* I’ve tried everything I can think of. Unlinking accounts, installing and uninstalling apps.  What a mess.  The only way I can get this working is by using the Sonos app to Reauthorizing Spotify.  Then it will play one song.  The next song will not play, as above.There’s no problem if I use the Sonos app to play a song.Also we don’t have this issue on any of the Amazon echo devices, only seems to be the Sonos!

Admittedly I have a large music library but it has been larger and has updated quickly and efficiently in the past. The music file is 388gb, 42000 files but it has been larger with no problem .Over the last couple of days it has not captured all items despite removing the path and reinstalling on 2 occasions now. It has been indexing for about 3 hours as we speak. It is making me doubt whether the directory path is correct even though the app prompts me towards C drive and the Music folder which contains the files in question. Also I have had a strange prompt asking for permission to allow this app to make changes to my device whenever I request an update. This has never been asked before when I have requested an update. Has the recent update anything to do with this ? It seems very odd. The internet speed isnt the quickest but adequate and at the same response rate as usual. Not moved the PC, wireless connection, no ethernet. Had one online conversation and a remote call this morning

Suddenly the app can’t find my 3 speakers and yet Alexa can - any suggestions? I’ve already deleted and reinstalled the app with no luck

I just upgraded from the Beam to the ARC. I'm using the HDMI to optical bc the Sharp TV has no arc-HDMI feature. The TV remove would run the Beam volume just fine, but does not work with the ARC. Yes, I've paired it with the Arc and the TVs internal speakers are set to off as they were with the Beam.  The IR/indicator light on the ARC does light up when I press the volumn, but it doesn't change the volumn at all. Any ideas?

So I have attached all three below, anyone else seeing this since the last update?Android Phone:iPad: Desktop app: 

Hello! I have to connect a monitor which only has 1 HDMI port to both Chromecast Ultra with HDMI port and Sonos Beam with HDMI cable. I have tried with a HDMI splitter out of the screen but it does not work. Any suggestion?

This is a “retag” on a discussion I started a few days ago when I knew less than I know now, so the topic title is more succinct.At least for me, I have determined that the S2 Controller running on a iMac M1 (Big Sur 11.5.2) will consistently not load all speakers if that iMac is connected via Ethernet -- although it will often find them if given a couple of hours. Each time S2 is restarted, the app may see different speakers and drop others when the iMac is on Ethernet.I have a cable modem with a single Ethernet output that drives an Eero Pro mesh router system. The Eero mesh units provides WiFi to the house as well as Ethernet input to a NetGear 18 port Gigabit unmanaged switch. A Sonos Boost is hooked to the switch as is the subject M1 iMac --  and before you jump the gun the Boost is the ONLY Sonos unit connection to the Internet; all Sonos components are in “WM:0” mode. There are other Android and Apple products in the house but they run primarily via WiFi. All have the S2 control

On my Sonos system, Sirius XM cuts in and out more frequently the longer its on.  With speakers directly connected and with wireless connection.   No issue with Sirius in car.

Hi everyone. We have been a Sonos family for a number of years and really enjoy the system. For surround sound we have the Playbar, subwoofer, and 2 Play 1 speakers in the back. Our TV is an older Samsung LCD that does not have ARC, eARC, and can only pass 5.1 OTA.We are happy with the sound especially when we can get 5.1 from it. We have found that by using this Roku player we can get 5.1 sound from HBO Max and Apple TV+ while 5.1 only works if we use our older Fire stick for Netflix and Disney+. This means we have a splitter to handle both HDMI inputs. This is the splitter we use from iArkPower.I would love to find a solution where we could just use 1 device to get 5.1 sound from everything. Is this possible? If so, do we need a different splitter or a different Roku or Fire device? We did try a newer Fire device and that caused the 5.1 sound in Netflix and Disney to stop working.Again, our current solution is okay, however it would be great to get it down to one device that can hand

Bonjour à tous.  je rencontre un problème sur ma Sonos arc. L’application sonos m’indique toujours du stéréo quand je lis une vidéo ou un dvd ou regarde la tv.  voici maconfig : sonos Arc <—> tv Samsung eu55es8000 (Via hdmi Arc)tous les appareils suivants sont connectés à la tv en Hdmi:Xiaomi mibox3Microsoft xbox series X Pourriez vous me dire comment faire  pour résoudre ce problème?   Merci de votre aide!Ps: tous les câbles hdmi sont OK, ce sont ceux fournis par les appareils achetés: pour la Xbox c’est du hdmi 2.1 par exemple.fiche technique de la TV Samsung eu55es8000 

Hello all, I think I got a faulty Roam, it was working fine till today, the led light flashes red, if I hook it to the charger, its a solid red. I’ve tried to reset it by long oressing all the buttons to no avail, unfortunately it seems Sonos has no customer service over the weekend in the US, anyone run into this issue? Any thoughts on gow to fix it, or am I stuck with a faulty Roam? Thanks in advance!

Hi,  If anyone could help that would be amazing, I have a Sonos Beam and the below Samsung series 7 tv.I have put both the tv and the soundbar on the wall, yet the beam has never worked with the tv. If I want to play music from my phone it’s great but from the tv it’s never worked. TV - Samsung UE55TU7000KXXU I have read most of other peoples questions on here, so I have:tried turning everything off, tv, beam and router. With the beam not connected to the HDMI (ARC) for 30 seconds tried turning just the tv off by taking the plug out for 30 seconds checked that it’s plugged into the arc hdmi checked that anynet+ (HDMI-CEC) is on tried changing and turning off and on most of the sound settings in the TVThe tv does one of two things if I chose HDMI Arc or optical as the sound output setting it will make a noise for a split second of what is currently on the tv then jumps back to receiver (HDMI) or it just lets me select optical and no sound comes out of the beam at all.Next the Sonos app,

Hello, I am completely new to the community and to Sonos. I have seen some reviews and plan to get the sonos beam 2. Before doing so I would like to check that I can have a proper setting to connect everything I want to connect to it.I am planning to use the Sonos Beam 2 in my living room which is relatively small. I would like to use it connected to a beamer which will be located on the opposite wall. My beamer is an optomo HD144X and does not have HMDI arc nor an optical output. I don’t think it has a sound output at all but I can be wrong. I add the link to it just in case: https://productz.com/en/optoma-hd144x/p/Vo8paFrom the beamer, I use the 2HDMI port to connect them to my PS5 and to my laptop. I would like to output the sound of both on the futur Sonos beam 2. My issue is that I can not connect the PS5 to the Sonos directly since the only HDMI present on the ps5 is connected to the beamer. I guess I will need a sort of switch to plug multiple HDMI to all those devices but I hav

Hi there my diagnostic number is 1016132053

Is it technically possible to create a virtual switch in the Sonos S2app to switch for the HDMI input in between music and movie?In my opinion, it's a bit annoying if I watch YouTube music videos on the TV, and they don't come in music stereo.

Hardware:1 x Sonos Move, 2 x Sonos Play:1, 1 x IKEA SYMFONSIKNetgear Nighthawk Mesh, with 1 x MR60 (router) and 2 x MS60 (satellites) Interaction between a controlling device (iOS device, e.g.) and the Sonos Move:If a controller and Sonos Move are attached to the same MS60 (mesh satellite), the Sonos app on the controller CANNOT see the Sonos Move. If a controller and Sonos Move are NOT attached to the same MS60 (mesh satellite), the Sonos app on the controller CAN see the Sonos Move.The other Sonos devices are always visible to a controller, regardless of mesh device association.  This is consistently reproducible, and persists beyond repeated full resets of the Sonos Move.  HELP!

This seems like a very common problem. I have tried other threads here but so far none have resolved this issue.As far as I can see this only seems to affect Android. My daughter uses iPhone without issues.When I select Reauthorize I get a spinning pink progress bar then a white screen. It progress no further forwards.I have uninstalled and reinstalled Sonos but to no avail. I have an Oppo A74 5G running Android 11, I also tried my older device running Android 8.1.0 but that now exhibits the same issue.My Sonos system is up to date and contains 3 other speakers 2 Play:1’s and a Play:3. I’m using Sonos S2. Any help would be very welcome otherwise this speaker is junk. Thanks

I have just started subscribing to Apple Music and thought it would be easy to play an iTunes playlist on Sonos but alas no. I have gone into the Sonia S1 app on my iPhone, then browse, Apple Music, My music, Playlists. Selected the playlist but all the songs are greyed out and when you press play the following message appears. ‘An error occurred while adding tracks to the queue (802)’.  Can someone help resolve this issue. Thanks Kevin

Symptoms: device powers up, but doesn’t show on either network and refuses to factory reset. LED remains white no matter what.I have cracked it open following this teardown https://www.reddit.com/r/sonos/comments/1zf9n9/sonos_playbar_teardown/ but nothing obvious stands out. The power supply is fine, based on everything I can see.I am aware of wifi card failure, but I assume when that fails the wired network will still work, and that factory reset should also be available.By the way, these things contain some serious mechanical engineering. Respect. And also they were a bargain in their day.Suggestions?

I am sharing here my customer frustration. I change my Wifi network.  It took me 15 seconds to update my google devices, 10 seconds for Alexa devices and I am still troubleshooting my Sonos after 2 days.I have the exact same problem than the case below but unfortunately cannot connect my sonos to an ethernet cable. For a Wifi sound system it is incredible that the product is not better tested and the app support is very light.