Fix & Optimize

Hi alli know there are a number of queries on Connect dropping off a network and I have read the majority. Following advice I bought a Boost, set it up, I see all my speakers and the Connect have WM:0 against them….Connect still dropping off after a minute or 2. I have tried all 3 channels, 1 is the worst, 6 & 11 about the sameAm I looking at a faulty Connect?  

Hi all! This is a brief follow up to the above previous thread I started. The previous thread was marked as 'answered' and closed for further comment which is strange as it certainly wasn't answered! But good news, after 10 months of tantrums and frustration I finally cracked it! I wanted to post how I did because I'd say 95% of what fixed it was from other people's comments and help on the last thread. SO THANK ALL OF YOU SO MUCH! So my problem was an old house, giant thick walls, and my 11 or so speakers constantly cutting out and freezing. I had a netgear orbi mesh system. Now this mesh system was fantastic, but I couldn't get it to play ball with the speakers and the switch between them. Eventually I gave up on the orbi, and bought an Asus router that just manages to reach all the corners of my house. This helped a lot! But didn't fix it Someone recommended I got MANAGED switch, but this was actually making it worse (see below..) although the system wouldn't be much better with a d

We are putting a four screen tv wall into our office via a hdmi matrix. It will have multiple input sources (computer, android tv/google tv, gaming consoles, etc). These sources can display on:single screen (different sources on different screens) or TVWall (single source on all screen's processed into one large screen).We want to hook our office sonos system into this so different zones can listen to different sources from the hdmi matrix, or all zones can listen to a single source from hdmi matrix.Is this achievable? If so, How?

Short Version:I have a great room with cathedral ceilings and a TV mounted above the fireplace. I’m planning to use the Sanus TV mount to put the Arc either above or below the TV. I’m worried below may be too warm with the fireplace on. Above may ruin the sound (which may be ruined by cathedral ceilings anyway). Thoughts? Long Version: Here is a pic of the room. The seemingly important measurements are:46” - Floor to Bottom of TV78” - Floor to Top of TV16” - Between Bottom of TV and Fireplace43” - Floor to Eye/Ear Height When Seated12’ - Seating Distance9’ - Floor to Bottom of Cathedral Ceilings14’ 6” - Floor to Top of Cathedral CeilingsFrom everything I’ve read, the cathedral ceilings will ruin the “bouncing” effect of the up-firing speakers. Given that, would mounting above the TV really be a bad idea? Also, there is still plenty of height from above the TV to the ceiling, in case the ceilings don’t ruin it.  Finally, the TV is currently tilted down about 10 degrees. So the Arc will

I have a first generation Play:5 that won’t power on. Sonos won’t replace it aside from offering a discount on a new product. Yet, this device was so expensive, and I’d rather not send it to the dump either way, so I decided to try a repair.I’ve read that Sonos will send replacement parts, but they have turned me down in this case :( does anyone know of anywhere I can buy a compatible replacement power board?(ideally someplace inexpensive or with a return policy, in case that doesn’t solve my issue) thanks! 

I bought a Sonos roam last spring. It has never worked properly.  The battery would die quickly and it would always cut in and out.  The red light just stays on in the front and then when I take off charger the light goes away but nothing happens anymore.  

Hi all,apologies in advance for the length of the post, just want to cover all I can to save on questions.I have looked over the forums and troubleshooting but can find a solution other than the usual “blame the users network” as the cause of the issue I will try and describe below. I am biased as I am a networker by trade but the answer of network fault makes no sense and I hope to explain why.Only in the last month or so when I add a song to a queue, that is already running, it misses any addition and continues on to the next song. If it was a network / connectivity issue it would do this to most if not all songs not just the ones I add to the list, the songs in the original queue don’t ever skip or fail to be played. This happens with different playlist queues and created for you playlists from Spotify, so random songs and queues from day to day but issue is consistent. In addition there are no error messages displayed, simply song added to queue shows when the song is dropped into

My Play:1 system is no longer able to be used because when I open the Sonos App it crashes every time. Any tips on what to do when the app crashes? Also, it works perfectly on my husband’s phone which is the same model iPhone as what I have, but the Sonos App crashes a few moments after trying to open each time for me. Any tips would be appreciated!Thanks!

hello, brand new sonos 1 gen 2 purchased last night and i cannot get alexa to hear and respond. i’ve setup multiple times logged out of apps to reset etc and i’m close to taking it back to john-Lewis. I do get the “hello” from alexa but when i say alexa i don’t get the tone response nor do i get a response to any request.i’ve tried a number of the guides in this sub and no submitted a diagnostics report number: 925174319.    

HiI’ve noticed something quirky about the Sonos Roam. When I pair the Sonos Roam to a Nintendo Switch via bluetooth at home (in range of my home WiFi). The Roam refuses to prioritise the bluetooth audio signal over the WiFi. It eventually does swap over after 10mins or so.  However when I do the same test with the Sonos Roam and an iPhone, it works fine instantly.  I can’t seem to find any setting in the Sonos app to choose the audio source for the Roam either. Also when I pair the Nintendo Switch to other bluetooth devices (earphones/headphones), the audio connection works fine (so I don’t think this is an issue with the Nintendo Switch itself).Has anyone else experienced this? Is there a fix for this?

Hi everyone, I am using Sonos players with Home Assistant which plays Sonos playlists automatically on some scenarios(e.g. someone getting home, Alexa receiving a voice command for playing some playlist...)I added a Netease Music “official playlist”(it always contains 20 songs and auto-updates on a daily basis) to Sonos(Netease Music > My Music > XXX playlist > Add to Sonos Playlist) a few days ago. Everything worked perfectly until today I found the playlist not updating. There are now 20 new songs in the playlist of Netease Music App, but the 20 songs in the playlist of Sonos App(Netease Music > My Music > XXX playlist) are just the same as the the day I added the playlist. Even if I delete the playlist from both Apps and re-add the playlist, the songs in the playlist in Sonos App remain the same as before.So I guess the songs of the playlist are kind of saved somewhere?  Would really appreciate it if someone knows where Netease Music "official playlists" are stored by

I have 2 Sonos 1 speakers, one upstairs and one downstairs - had about a month or so. I’ve been playing music using Airplay on both speakers, when suddenly music cuts out and then random music starts playing. It appears to be from a Pandora account, but no songs or stations that seem to be on my account. Nobody in the house has told Alexa to play anything- it just happens automatically. It keeps happening now over and over after a few songs play. I re-authorized my Pandora account, but it happened again. I don’t understand how the speakers can just start playing something else without my interaction - even if it were my Pandora music. There’s been no internet service disruption today, although there was a couple days ago. But nothing happened on that day. 

I have factory-reset all 10 of my sonos speakers.  I want to start installing over as if I never had any sonos speakers.   but the app keeps saying “let’s find your missing speakers” like it still knows I had them. how do I remove all references to my speakers and start over?   It seems dumb that I’d have to “abandon” the account and sign up with a new email address. I see many emails where people ask and answers are “why do you want to do that” or “you shouldn’t have to do that” -- I don’t care - I WANT TO FULLY REMOVE THEM from my account!

Sonos won’t play 99.3 or 91.3 both Christian stations.Sonos plays other local stations.91.3 is listed and plays on tune in, however it will not play on sonos (unable etc)Brudy

Hi, I have 3 Android devices with Sonos S2 app.One is showing All speakersThe 2 others only showing half og the speakers.All Android devices is in the same WiFi as the sppekers.Have truede find lost speekers from the app.Pless help...     

Hello.  Previously had been in touch because I have large .wav collection of my recorded LP collection that I couldn’t access.  I learned bit speed had to be 16 or less; tested a conversion that worked and thought I was done.  But continued having ‘no show’ files in app, or otherwise having files not playable in a few cases.    My track filenames can be long, including composer, name of piece, movement, key, opus #, etc, and folder structure can be several layers deep.   I just today discovered that if I moved a file one layer higher in folder structure A100 would see it.   Is there a ‘total file length’ recognition limitation? Thanksmadsinger

I have my Gaming PC plugged in to my TV using a AudioQuest Pearl 48 HDMI, which my Sonos Beam 2 is plugged in to via eARC HDMI port. I can play games with the sound coming through my Beam 2 for about an hour then the audio quality starts to drop in quality and distort like it’s playing through a cheap toy speaker, before dropping completely and being reduced to bassy crackles.When pausing my game the audio comes back for a period of time, although still not great before having the same issue. Quickest fix is turning my Beam 2 off and on again at the plug, but this doesn’t seem great fix to me.All devices are wired in to my network and not using Wifi. I haven’t had this problem watching content on my tv… yet. So guessing it is something to do with my PC?

Help! My Android Sonos app suddenly stopped connecting to my three Sonos products yesterday, without me having made any changes. It just suddenly says "Unable to connect to Sonos", and when I follow the instructions to try to fix it, none of it works. Essentially my phone tries to bring the products into the wifi, even though they are already in the same network.The Sonos apps on my two laptops as well as another family member's Android phone still work, and the Sonos products are happily connected both within the wifi and into the internet. I’m currently listening to music with the speakers! It's just my phone that claims Sonos is not visible in the same network.I use a wifi booster, and we also have both 5GHz and 2.4GHz networks. I have played with different permutations, but even when I unplug the booster and disable the 5Ghz and am left with only one unique 2.4GHz source for the wifi, my phone still claims the currently-happily-playing speakers are not in the network where they in

I recently switched from using a Move for my external laptop speaker to a Roam to save space on my desktop.The Move always connected seamlessly and automatically with my laptop as the default audio regardless of whether the laptop had gone to sleep or was shut down and restarted. As long as the Move was on and in Bluetooth mode, it connected automatically.On the other hand, the Roam disconnects every time the laptop goes into standby, so I have to manually re-connect through the Windows 10 settings interface several times a day.I haven’t found settings I can tweak to fix the issue either in Windows or the Roam….I’d appreciate any thoughts on solutions to get the Roam to connect automatically via bluetooth as the default speaker just as the Move would. Thanks!

Since adding BT Whole Home Wifi Discs to fix dead spots I have been having serious problems with Sonos components disappearing from the network.   Looking around the forums, this seems to be a common problem, with most mesh systems, not just BT.One suggested solution seems to be to move over to connecting via SonosNet (with or without Boost).  When I tried this by connecting one of my Sonos One devices to an Ethernet port it did seem to resolve the problem - except for the fact that the Roam won’t connect to SonosNet - only to WiFi.So basically we can’t win.  Virtually all major network vendors are now moving over to mesh based systems, but Sonos won’t work properly with these - and the SonosNet workaround is ruled out by Sonos’ bizarre decision to not support this on the new battery powered devices.Is there any fix for this - apart from giving up on Sonos !?

I’ve seen this question/issue raised several times and I want to add my vote for this enhancement to the Sonos One. It is really a nuisance not being able to control the volume of the Alexa / Google Assistance separately from the volume of the music.

I am hoping some other people have experienced this issue.  Typically it happens on my iPad (pro, air and mini). If I am watching an app like AT&T TV or Direct TV stream on either device and try to play the sound through any of my sonos speakers the screen will grey out and display “Airplay”. I can hear the sound through my speakers however the video is not displayed on my device. If I switch my “move” or “roam” to bluetooth it will work normal.It doesn't happen on Netflix or Hulu. But it will happen on HBO Max, Direct TV Stream, Starz, and a few others. Has anyone had this problem and found a fix??  

When I an listens on streamed radio on my SONOS the audio sometimes skips backwards. I’ve done the usual things with moving the speakers and the router to have better reception but the issue persists.I usually listen on SR.se P1 but also listen on poscasts and the problem is on all radio, when listening on music there are no skiping but some songs are jumped (Spotify). 

Hi all! So most of the time my system works flawlessely. I can listen to hours of music without any issues.But then once in a while the Sonos app says “Lost connection to Spotify” and something about encoding. I found several threads about this but not too many recent ones.So when the app loses connection to Spotify songs wont play. It then skips the track and tries the next one, sometimes this track will play and sometimes not. Sometimes it plays for a couple of seconds and then stops.During this time i can play Sonos radio without any issues. The only fix i found is to just let the system be for 20-30 minutes or so and then it fixes itself! Feels just like a Spotify hickup somehow? During this last hickup i checked my router and could not see any devices with the same IP. Also, if this would be IP-related then radio wouldnt play.So i contacted the support and sent them a ticket. They could see interference and advised setting my wifi to channel one wich i did. But i just got this hic

Is there something wrong with my Roam? I fully turn my Roam off after use (hold button in for 5 seconds until extended sound plays). However when I then went to use it, the battery had drained significantly and needed to be charged before use. So, I decided to run a test: 4 weeks ago I fully turned Roam off. 2 weeks later turned it on and battery at 100% - great. 2 weeks later battery now at just 95%??is this normal?