Music Added to running queue ignored

Hi. When you add the new song, exactly which option - word for word - are you choosing from the options menu?

I’ve not had/seen the issue, but I am aware that Sonos do not support EOP access points, so whilst j appreciate that you have no issues with WiFi connectivity, I was wondering that if you switch off that AP if the problem goes away, even if that means moving some devices either closer to the main router, or running them over a SonosNet mesh connection with one device wired to the router?

First of all, thanks both for the reply.

John, I am selecting play next from the menu option when using the 3 dot menu drop down against the song I want to play. When I select play now or add to end of queue that works fine ( if I wait until the end of the queue the song will play)

Ken, I don’t know if this is splitting hairs re what Sonos will or will not support but while its a WAP with an EOP feed it is actually a Cisco AP that uses an EOP plug to receive its data not a WIFI extender or AP that has EOP built in. Again as the issue doesn’t happen using Spotify App over same AP and feed it suggests to me its something that the Sonos App is not managing to handle re sequencing.

As I said earlier this has only started happening in the last month or so prior to this there was no issue, only thing that has changed in that time is I have added a Move to my Sonos environment, don’t see how that should effect queue when playing music in the living room that does not involve the Move, but it may be a factor i am unaware of. I have tried to replicate the issue with the move powered down but issue persists.

Thanks again.

This is Sonos’s list from their requirements page …

Unsupported network setups and devices

• Wireless internet connections such as satellite, mobile hotspots, or LTE routers
• Guest networks or networks that use a portal login page
• Networks using wireless range extenders 
• Ethernet over Power (EOP) devices
• WPA/WPA2 Enterprise

I know that’s not actually of help to you, but I would just see what happens when the AP is taken offline, if only to eliminate it being a communication issue between a speaker and the controller, if both are maybe attached to different AP’s.

You are in Scotland, not suffering from one of these are you:

Hi Controlav, no wouldn’t go any where near BT for anything. While their engineers are more often than not good or even excellent, their customer support and back office assistance is nearly always awful.

 Ken, I will take the 2nd AP out of the equation at some point today hopefully but have an additional question for you. When you say controller in above reply, do you mean my device ie phone/tablet? I only ask as i have never looked into but wondered if the sonos system uses one of the devices as an anchor of sorts for the other devices you add to your network. Just checking you don’t mean a controlling speaker , if there is such a thing. 

I have also done another quick test on a separate Play 3 in the house, it did the same and even did this when i added a song to the end of the queue, then moved it up to play next by editing and the system still skipped past it, I immediately went into the queue and hit the song I had moved and it played instantly with no delay, again suggesting its not a feed/network issue more an issue with the app not dealing with the change being made to the queue.

I do prefer the Sonos App to the Spotify which is why i am wasting my time trying to work this out, thanks all for your responses, and taking time to read my rambling.

I can confirm that ‘Play Next’ still works as expected on my system, and so there does not appear to be a generic issue.  The absence of this issue from anyone else on the forum suggests that it is either a local issue or some very rare combination of circumstances.

From the context, Ken was referring to the Sonos app controller.

As an aside, when speakers are grouped, one acts as ‘group co-ordinator’, but I don’t think that is relevant here.

Please would you try the following and report back?

1. For one of your speakers, clear the queue
2. In the Sonos app, search for an album and play it from Spotify, so that the playing queue consists of that album
3. Find another Spotify track (within Sonos app) and ‘Play Next’

John, thanks for the feed back.

Just carried out the procedure you listed above, issue persists.

Will remove AP later hopefully and report back, only problem I may have is I introduce a new problem of poor wifi signal in the area the AP covers. A little speaker shuffling may also be required.

May also get round to patching my Playbar to the router and moving to sonosnet and to see if that helps.

Thanks all.