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User44662
Contributor I
May 27, 2021

Music Added to running queue ignored

  • May 27, 2021
  • 29 replies
  • 1778 views

Hi all,

apologies in advance for the length of the post, just want to cover all I can to save on questions.

I have looked over the forums and troubleshooting but can find a solution other than the usual “blame the users network” as the cause of the issue I will try and describe below. I am biased as I am a networker by trade but the answer of network fault makes no sense and I hope to explain why.

Only in the last month or so when I add a song to a queue, that is already running, it misses any addition and continues on to the next song. If it was a network / connectivity issue it would do this to most if not all songs not just the ones I add to the list, the songs in the original queue don’t ever skip or fail to be played. This happens with different playlist queues and created for you playlists from Spotify, so random songs and queues from day to day but issue is consistent. In addition there are no error messages displayed, simply song added to queue shows when the song is dropped into the queue.


I have tested this on a paired set of Symfonisk Sonos/ikea lamps , with and without a Move also in the mix and have also experimented with my living room setup of a playbar, sub and 2 play 1’s, same issue every time. 

While they are all wirelessly connected and grouped separately and the lamps /move are in the dinning room / conservatory I have an additional WAP with EOP providing the data feed and the this WAP is no more than 10 meters from any of the kit. My living room setup runs from my main Wifi router and is again under 10 meters from the router. WIFI signal is excellent and I have no issues streaming services, making video calls etc from these rooms, so as we say in my office, NTFN ( not the network, expletive deleted)

I have been through the obvious reboot of kit , as I said above no issues with any streaming other than the missing of newly added songs to the queue, all music is being streamed from Spotify and the Spotify App does not have the same problem, I can connect to my Sonos kit via the Spotify App, play a queue, add a song and it plays in sequence. So looks very much like an issue with the Sonos App.

If anyone else has had or having this issue and has a solution, other than use the Spotify App, I'd appreciate the feed back.

thanks for listening.

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    29 replies

    Show previous replies
    John B
    May 28, 2021

    Thanks for testing - that’s as clean and simple a test as could be done.

    Trying SonosNet is worthwhile, but app will still connect via WiFi and so if there is some weird comms glitch between speaker and app then that may persist.

    John B
    May 28, 2021

    I wasn’t sure what you meant by a separate Play:3.  Is that a separate system?

    Depending on your answer to that, it may be worth powering off all but one of your speakers, connecting that one by Ethernet to your router, then repeating our previous experiment.  That could be a useful troubleshooting experiment, from which we could progress.

    (In fact, if the issue persisted in that scenario I would suggest you submit a system diagnostic and call Sonos Support with the confirmation number!)

    Ken_Griffiths
    Ken_Griffiths
    May 28, 2021

    User44662,


    Thanks @John B for all your help here and just to confirm that I was referring to the Sonos Controller App on the mobile device... if the issue does persist after taking the excellent steps that John has suggested, you may also want to consider resetting the controller App, or perhaps even trying a different controller device altogether, if you are easily able to do that . All of course in trying to get to the root of the issue.
     

    Admittedly, I too don’t have this queue insertion problem here with the latest release of the App and I have to say it’s not an issue I have personally seen on these boards previously, so I’m intrigued to discover what the cause is.

    User44662Author
    Contributor I
    May 28, 2021

    Thanks again all, 

     

    John, the Play 3 is in my bedroom and part of the same networked setup, its just not grouped to anything else, and I was trying hard not to say I carried out an experiment in the bedroom when I did the test.

    I tested from that room as it is farthest away from the main router and shouldn’t get any chance to hop between AP’s.

     

    I removed and reinstalled the app on my android phone before I started this post, don’t think I mentioned that anywhere, sorry, but again no fix for the issue.

    I’ll get back to you when i get a chance to test some more, again feed back much appreciated.

      User44662Author
      Contributor I
      June 3, 2021

      So, didn't get round to doing any of what I intended , too much work and painting to be done while the weather is dry, then today a software upgrade appears,13.1.1, and as if by magic the issue has vanished.

      Have tried hard to break it, but no joy, all working , no missed songs no matter what I do.

       

      Glad it's working but looks like it was previous software update, 13.1 , released a month or so back I think, which merges nicely with the issue first being seen, that had caused the issue.

       

      Hopefully mystery solved. 

       

      Anyway, thanks all for all your input, I hope to never bother you again , look after yourselves.

       

        John SSS
        Lyricist I
        August 1, 2021

        Hi All,

        I have today discovered that I have exactly this issue when using my iPhone8 with the Sonos S2 app. I have a BT Smart Hub and I recently had problems connecting, believed to have been caused by BT upgrades. I telephoned the Sonos helpline and they managed to get me re-connected. The issue described in this post started several weeks after the connection issues. My Sonos app is ver. 13.2.

        Any advice or assistance would be greatly appreciated.

        Regards, John.

        Ken_Griffiths
        Ken_Griffiths
        August 1, 2021

        @John SSS,

        If you haven’t don’t so already, I would perhaps first try the various troubleshooting suggestions mentioned already in this thread and if the problem persists after that, then maybe contact Sonos Support Staff via this LINK.

        Hope that you get the matter resolved - and please let us know if you do get the issue fixed.

        p0ppe
        Lyricist I
        August 23, 2021

        Can confirm the issue. This is on 13.2 and iOS. Playing music on Spotify, queueing up a new track -it shows up in the playlist, but is skipped. Never had that problem on S1.

        JamesHewer
        Lyricist I
        August 28, 2021

        I’m also having this issue. Running version 13.2.2 over iOs, streaming via Spotify, having the same problem with all my Sonos speakers (Move, Amp, Play 1, Play 3 and Playbar) regardless of combination.  It is intermittent and doesn’t happen every time, and of course it isn’t happening now I’m testing it out across my system!  Only ever an issue with the “Play Next” option within Sonos 2 app. Going into the queue and manually selecting the added song works fine. Anyone figured a solution yet? I’ve done the full suite of router/speaker reboots. 

        VikArmo
        Lyricist I
        September 7, 2021

        I have exactly the same issue. I tried adding 2 songs this time instead of 1 to play next and it will skip the first song and play the second one added. This happened about 2 months ago and it's driving me crazy. If you play the songs via Spotify and add songs to the play next queue then it will do as it's supposed to.

        The issue persists on both PC and Android apps.

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