Contributor I

Music Added to running queue ignored

Forum|Forum|5 years ago
May 27, 2021
29 replies
1778 views

Hi all,

apologies in advance for the length of the post, just want to cover all I can to save on questions.

I have looked over the forums and troubleshooting but can find a solution other than the usual “blame the users network” as the cause of the issue I will try and describe below. I am biased as I am a networker by trade but the answer of network fault makes no sense and I hope to explain why.

Only in the last month or so when I add a song to a queue, that is already running, it misses any addition and continues on to the next song. If it was a network / connectivity issue it would do this to most if not all songs not just the ones I add to the list, the songs in the original queue don’t ever skip or fail to be played. This happens with different playlist queues and created for you playlists from Spotify, so random songs and queues from day to day but issue is consistent. In addition there are no error messages displayed, simply song added to queue shows when the song is dropped into the queue.

I have tested this on a paired set of Symfonisk Sonos/ikea lamps , with and without a Move also in the mix and have also experimented with my living room setup of a playbar, sub and 2 play 1’s, same issue every time.

While they are all wirelessly connected and grouped separately and the lamps /move are in the dinning room / conservatory I have an additional WAP with EOP providing the data feed and the this WAP is no more than 10 meters from any of the kit. My living room setup runs from my main Wifi router and is again under 10 meters from the router. WIFI signal is excellent and I have no issues streaming services, making video calls etc from these rooms, so as we say in my office, NTFN ( not the network, expletive deleted)

I have been through the obvious reboot of kit , as I said above no issues with any streaming other than the missing of newly added songs to the queue, all music is being streamed from Spotify and the Spotify App does not have the same problem, I can connect to my Sonos kit via the Spotify App, play a queue, add a song and it plays in sequence. So looks very much like an issue with the Sonos App.

If anyone else has had or having this issue and has a solution, other than use the Spotify App, I'd appreciate the feed back.

thanks for listening.

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Show previous replies

J

Jell216

Lyricist I

I’m having the exact same issue with the S2 app on iOS for the past few months when using Spotify. “Play Next” will add song to queue, but it is skipped over when the current song ends. The file will play if you toggle backwards or manually select in the queue. Please help!

T

tipee

Lyricist I

I too have been experiencing the same/similar issue for a few months. Sonos S2 iOS, Spotify, Add to End of Queue…skips first track. I receive the message “Song is not encoded correctly” on the first track then it continues and plays the rest just fine. Most frustrating.

The attached screenshot illustrates what happens.

Airgetlam

What happened when you submitted a diagnostic, and contacted Sonos support, as suggested by Ken above?

Bruce

H

henho

Lyricist I

This has happened to me for the last months. Super annoying!

Running latest Android app and an Asus RT-N12 router. It's obviously a bug and not a network issue, since the song plays fine if I tap it in the queue (just after Sonos skipped it).

B

backtothe194

Lyricist I

Hi all. Just chiming in here - have also had this frustrating issue for months. I’ve had to resort to using the Spotify app directly, as songs are frequently skipped when adding to the queue via the Sonos app. I also get the “not encoded correctly” error in the screenshot above.

I agree with others in the thread that this has to be an issue at the Sonos/Spotify integration level - I am only affected when adding individual songs to the queue and don’t suffer from network interference when playing an album or playlist.

In case helpful or of interest to anyone here - I’ve spoken with Sonos support and shared diagnostics etc - they’ve suggested a host of network settings to check/amend which I’ve pasted below. Personally I don’t think this is relevant as the issue is triggered by specific actions in the app, and would surely manifest at other times if it related to general network interference. I suspect it will only ever get fixed in a software update and because playing queued songs reliably is important to me - I’ve had to bin the Sonos app for now.

———————————

1) 2.4 Ghz enabled
2) Split 2.4Ghz and 5Ghz (separate SSID for each band) - and the 5GHZ needs its own SSID with 5Ghz at the end of the name
3) Make sure the 2.4 Ghz Mode is set to 802.11 BGN
4) Client isolation should be off to ensure wifi devices can communicate with each other
5) Select a manual wifi channel, do not set to auto
6) Security type should be WPA2 with AES Encryption
7) Enable UPNP
8) Change DNS to - Primary 8.8.8.8 - Secondary 8.8.4.4
9) Enable multicast
10) Disable smart setup or any other setup assistant
11) Enable IGMP snooping
12) Firewall preventing setup and connectivity - set to medium
13) MAC filtering off

After changing the router settings , please check the following article to decrease the interference on the sonos System :

https://support.sonos.com/s/article/3286?language=en

ratty

7) Enable UPNP

No, No, NO. I’m appalled that Sonos Support are still parroting this line as part of their standard boiler-plate advice. Gateway UPnP in a router has nothing to do with Sonos, and introduces a notorious point of network vulnerability.

Returning to your issue, if a newly added ‘next’ track is throwing an error it’s almost certainly a network bandwidth issue. The track has to buffer in a hurry, to get going, and is probably running into packet loss problems when the stream chokes.

N

ntorlund

Lyricist I

Same problem here, also with Spotify.

Add to queue next, will get skipped.
Add to end of queue and then move up to next, will get skipped.
Add two songs to queue next, the first one i skipped, the second is played.

If i go into queue and play the just skipped song, it will instantly play, no problem.

All my internet and network gear has been replaced for other reasons, i have loads of bandwidth, but this problem in Sonos has shown no change.
The skipped song can have 3 minutes or more to buffer while the already playing song finishes. It is still skipped. Hardly a problem with having to instantly buffer a song.

It seems to me, like a common denominator is Spotify.
Does anyone experience this with other streaming services?

Is the Spotify integration into Sonos, a Sonos issue or a Spotify issue?

I would be very interested in hearing, if someone has tried Spotify support?
Or if other streaming services also skips when you "add to queue as next"?
My Google-foo is coming up short.

Another thought:
When Move was new, there was a lot of problems with speaker groupings having to rebuffer and the likes of that.
It has gotten better, but i am somewhat unimpressed with the networking abilities of the Move.
I saw Move mentioned further up in the thread. Is this maybe a common denominator?

Regards Niels

Ken_Griffiths

@ntorlund
I don’t use Spotify other than their free service, but I did try the things you mention with Deezer and Amazon Music services in the Sonos App.

I grouped together these rooms:

Sonos Move called ‘Moveable’ (Group controller)
Sonos Ones (gen1) paired, called ‘Utility’
Sonos Ones (gen2) paired, called ‘Patio’

Then played a playlist and inserted a track into the queue using the ‘play next’ context menu option.

It all worked fine here..

One example from Amazon Music was I played a curated playlist called ‘All Hits U.K.’ and inserted (play next) a track called “Love (Sweet Love)” by Little Mix and it played it with no issues. Screenshot attached but this was just one of serveral examples I tried from both Music Services. So unless it’s a Spotify issue then I’m not seeing the issue you mention here. Hope that assists.

F

fmadsen

Lyricist I

I'm seeing the same behaviour using the Spotify service through Sonos. Songs added with Play Next are skipped.

Selecting the song from the queue immediately after it has been skipped makes it play just fine.

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