Fix & Optimize

I don’t want to pile on, as the negativity in many of the posts I’m seeing here doesn’t seem to be helping the situation.  I’m very disappointed that the new app seems to have broken everything that I use Sonos for and that my investment in your products is on the verge of obsolescence.I have nine Sonos/Symfonisk speakers around my house.  I have a very large music library (345 GB, ~60,000 tracks) which I host on a Plex instance running on a Synology NAS.  I don’t use streaming services at all.  Other members of my family do, but I’m interested in listening to the music in my own library.  I am a dinosaur.I saw the note that says that support for local libraries will be restored in mid-June.  It’s not clear to me whether that is the Sonos “Music Library” or if that applies to Plex.  The Sonos “Music Library” generally doesn’t work well for me, because my library is too big.  If Plex support isn’t going to be restored, then my Sonos speakers will become paperweights as far as I’m concer

Is sonos sub gen3 weatherproof and water proof

BBC Sounds on new App - the fast forward (30 seconds) and rewind (15 seconds) controls are no longer available. The Repeat and Shuffle buttons are shown instead.Can you restore the forward/rewind controls please.New app….Old App with fast forward / rewind..  

I’m experiencing a new issue with Sonos Controller for Mac vs 16.3.1 (build 80155014) running on Mac OS Sonoma 14.6.1. I have a small home with one grouping: two stereo-paired Sonos Fives + Sub and five Sonos One SL speakers in various rooms. The five Sonos Ones intermittently cut out and go silent. The Sonos iPhone app says they’re continuing to play (the sound wave animation is showing next to the speaker’s name) but no sound is coming from the speaker. If I remove the speaker from the group and play a track that speaker, it works fine. If I add it back to the group repeatedly, it will continue to play—for a while. I’ve had this issue come up almost daily.I’ve rebooted my router and it doesn’t correct the issue. This never happened prior to the release of the current Sonos Controller for Mac vs 16.3.1. Also, when I quit the Sonos controller and play music via the Music app on my Mac, the speakers all work reliably with no cutting out, so the root cause appears to b the current Sonos

First of all the App (I know, shocking right) is incredibly confusing and ambiguous, and isn’t clear if voice control is actually installed on my Move 2 or not. Some sections appear to say it is, but I think this is partly because the app doesn’t off doesn’t always clearly differentiate between individual speakers or global system settings. When I try to add Sonos voice control to ‘another speaker’, the Move 2 appears and I follow the onscreen directions, but it always fails after a few minutes. The mic button on the back is on, by the top one is off, and it just flashes for a while when I press it. All firmware and software up to date at time of posting. I have tried a factory reset but doesn’t help.  Is there another I can try, or is yet another broken feature I will just have to wait for to be fixed?

My Sonos Play1 does not complete its set up. After the s2 app finds the speaker, it asks me to connect to its local WiFi and then will try and play a passcode to complete set up. The passcode never plays/this step never works.  I have tried connecting the speaker to the router directly via an either cable. I have also tried without. I’ve tried connecting through the s2 app on the local WiFi and on the home WiFi with the either cable plugged in.I’ve turned off and off. Factory reset, etc but still no luck.  the speak did work on the s2 app perviously with all my other S2 gear. However, I recently reset the play1 to use at a friends house and haven’t been able to reconnect to my system since. does anyone have any suggestions? best regards Simon 

I got the message below when I noticed an “Update Now” icon in my Win 10 Controller V 16.2 Has anybody out there installed this? The fact that it warns that “during the update all audio playback will be stopped” makes me very suspicious that it will actually do a firmware update as that’s the message you get when you do that.Call me paranoid but that’s the last thing I want to do as I am still happily running V16.2 firmware.Any comments/advice?

 I'm not sure if it's a Beam or Internet issue, the mic just stopped responding to my queries. I uninstalled SVA then when I'm trying to install it, the installation takes a long time and fail afterwards. Even Alexa won't install. Any ideas? I already tried reset and rebooting my phone it still won't install.  

After years when my Sonos system (two pairs on Sonos 1 speakers, one Sonos soundable and 1 Sonos roam) worked fine playing music from the Apple Music service using any combination of controllers on my Mac, iPhone and iPad,  things have recently (last week or so) gone very wrong.Sometimes Sonos will fail entirely to play things from Apple Music saying that the connection to Apple Music has been lost, Sometimes it will start, but then part way through a track it will skip onto the next track and Sometimes it states it can play the track because it is encoded wrongly.All of this whilst I can easily play the relevant track directly in Apple Music (without using the Sonos speakers) showing that my network happily connects to Apple Music.it is also worth noting that all of my devices are connected via the home wifi and do not utilise any bluetooth or wired connections.On the basis ofd other discussions I’ve tried unplugging/reconecting and rebooting my entire network and reinstalling the con

Under system settings the EQ control for a pair of SONOS ONE speakers doesn’t work. I can move the sliders but there is no effect on the sound. If I try adjust L/R balance nothing happens. Also if I set the volume limit to 90% when I leave system settings and then return it is back to ‘off’.Any clues anyone?The new app seems to be unfinished. Very poor UX and as a heavily invested SONOS user I’m really not impressed.

I have a pair of Fives with a turntable connected to one channel.  When I put a record on, unless that pair is already set to the Line-In source, the speakers don’t play the record.  I have to manually switch the source in the app.  My goal is for people to be able to use the turntable without using the Sonos app.When I bought this pair before the update mess, Autoplay worked fine.  I waited patiently for the feature to return to the app, which apparently happened in the July update.  However, autoplay simply does not work for me.  Are there any steps I can take to ensure that autoplay is correctly enabled?  The only setting that I see that looks like it would turn the autoplay feature on/off is the “Autoplay room” setting, which is set to the stereo pair.

I upgraded my internet connection to fibre to the property some months ago & the utility box & router are now located in the bedroom (centre of the house). I was online yesterday with Sonos Support & the only way to have the Sonos Connect work now was hard wired into the router. I have a stereo system in the living room consisting of a Marantz amp & Richter speakers + turntable where my Sonos Connect Gen2 used to plug straight into the amp. I have the Sonos controller on both my android phone & laptop. Sonos Support mentioned Line-In to connect. Can I & if so how do I play music to my amp & speakers in my living room using my Sonos Connect?

I recently upgraded with another Sonos speaker in my house. A Beam for my TV. I haven’t bought extra surround speakers or sub yet. I will try and se how the Beam will do on its own.  I do have a big problem with this new speaker. The sound effects vs the speech is way to different in volume. I have tried to read about this here. But I haven’t find any solution. Someone said they put the night mode + clearer speech. But that can’t be the solution?

I just bought a Beam gen 2 and had high expectations on the sound compared to my previous Harman Kardon SB26. Installation went good and the sound is good. But the sound is not syncing at all, lots of delay. Can someone help what I need to do? I thought this shouldn’t be a matter when choosing Sonos.  I have a LG OLED55C7V and I’m using only an Apple TV4K. I guess there’s some settings in either the tv or Apple TV to do?

I have a problem with connecting Roam with my app on IPhone. Nightmare! I was trying everything! Waiting time for the help on phone…. 50 min. Help!!!!!!!

Can I expect to ever see album art for my personal library. It was all there before the app update!

Has Apple ever explained why it has not made Apple Classical available on Sonos?  I would ask Apple, but it seems that Android users can't post to the Apple Forum.  I have read various "work arounds" suggested on this site, but either they are iOS specific or are more cumbersome than I want to deal with. If anyone feels like yelling at Apple for me, tell them that an unhappy user just signed up for Apple music, largely for the Classical app, but will cancel if he cannot use it with his Sonos Speakers. 

After the last update (late July) the dreaded 913 error has been replaced by a 1002 error when I try to connect my Mac based music library so the system is still unusable.  I've removed the Boost the system was using, moved all components onto wifi, the wifi signal is strong, the firewalls are set up to allow Sonos connections, and the right file sharing permissions are in place.  Does anyone have an ideas if this is still an app related issue or another problem.   (Oddly, when I switch off the firewall completely - I revert back to the 913 error when trying to add the Library)

I spent a day helping a friend wire 8 amps to a unmanaged switch and back to the router. After all was wired up, we couldn’t get the system to be recognizzed or work. So here are the details of the system.The provider’s router is in the bedroom at one end of the house. There is a Google mesh router plug in to the provider router with 2 other googe mesh  units around the house. My friend also added a Sonos boost next to the router and google mesh in the bedroom. The boost was plugged into the Google mesh.At the other end of the house, the existing system had 4 Amps connected. All amps reside in a closet at this end of the house. We have 4 more Amps that had not been connected and I added 2 more while wiring the system that day. He also has some older Play 5’s and other stand alone speakers that he moves around from time to time, though these are not a priority since we have put speakers throughout the house now.I ran an ethernet cable from the amp closet back to the bedroom. In the clos

My Sonos worked fine until I moved it to a different room. Now the app can’t find it despite at least a dozen attempts.my laptop and phone play through it wirelessly without a problem

What prevents Sonos from making the old app available? Is there a legitimate reason (like a technical blocker)?Or is it just an ego issue (the company leaders prefer to let users suffer through this for months rather than admit the blunder and fix it immediately with a rollback)?

Hello,I wonder could someone help me with this issue.I have a new router and broadband provider and cannot connect my Play 1 wirelessly.With an Ethernet cable it works. I've done a factory reset several times and cannot get to the end of the adding process.After a reset it's 50/50 whether the Play can be detected but when it is detected, I get the chime and everything seems to be going smoothly. Then when I am asked for my wifi password I get the error:"Your mobile device couldn't connect with your Play 1...."And I'm back to no device recognized. I've tried switching the network with the Ethernet connection as per instructions but no device is recognized.I'm on the latest Android app. 5G fibre broadband. I tried to call Sonos technical support but the wait time was 50 minutes!Could there be something I'm missing? Thanks.

Sonos is now rubbish. No radio stations work anymore. When is this system going to be fixed. The company is trashing the app. I’m so sick of this now. 

Hi,I went through all possible FAQ but I still have the following issues:the app cannot detect the speaker; the app detect the speaker but when it tries to join the wifi, it says that it is impossible to connect to the wifi (even with the recommended configuration).Conclusion: I cannot add the speaker in the app. Seems that the speaker is working when I connect to the smart TV but cannot do anything in the app.Given the recent issues, should I just wait for an app update or do you have any advises?Thank you 

i do get anoid to sonosi have to log in almost every time i want to listen i only want my speakers to play not type maybe i schould just get something more simple sound systemhave a nice day jan