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Move 2 - Can’t add Sonos Voice Assistant

  • August 10, 2024
  • 1 reply
  • 131 views

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First of all the App (I know, shocking right) is incredibly confusing and ambiguous, and isn’t clear if voice control is actually installed on my Move 2 or not. Some sections appear to say it is, but I think this is partly because the app doesn’t off doesn’t always clearly differentiate between individual speakers or global system settings.
 

When I try to add Sonos voice control to ‘another speaker’, the Move 2 appears and I follow the onscreen directions, but it always fails after a few minutes.

 

The mic button on the back is on, by the top one is off, and it just flashes for a while when I press it.

 

All firmware and software up to date at time of posting. I have tried a factory reset but doesn’t help. 
 

Is there another I can try, or is yet another broken feature I will just have to wait for to be fixed?

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1 reply

UKMedia
  • August 10, 2024

If you have an Amazon account logged in on your phone, please log out, close the Sonos App and then retry adding to the Move