problems with adding Roam to app

3 replies
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I have a problem with connecting Roam with my app on IPhone. Nightmare! I was trying everything! Waiting time for the help on phone…. 50 min. Help!!!!!!!

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S

Sono1234

Contributor I

I have the same problem. I have spent over 15 hours trying to get it resolved. Wait times are usually 50 minutes for each call. It will likely take multiple calls.

Once I got the issue raised to Level 2, calling in took even longer. I would wait on hold for 50 minutes only to be told the “Level 2 is closed”. It didn’t matter what time I called. 11 AM closed. 1 PM closed. 4 PM closed. 50 minutes wait time for each call.

If this is a new purchase, you would be better off returning the unit and buying another brand.

J

JankoBAuthor

Contributor I

Hi, I was waiting for the connection 1 h 10 min. Next one h was trying to do something with my ROAM, without success.
Roam has 3 years and was working perfect till the last app upgrade. Now my Roam is useless as also BT is not working. My Ray is working perfect.
I am waiting for the reply from Level2.

J

JankoBAuthor

Contributor I

Finally! It’s is working. Miracle!

I tried to reset Roam, there was update, and….. huraaaaa!

working.

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