Fix & Optimize

I have a play 1 and connect using S2 that have been connected to a networked hard drive over a TP link 1750 router for 1-2 years. While playing music 2 weeks ago the sonos network lost connection to the drive. I’ve deleted the music library and tried to re-add it multiple times. I get an error message that includes “the device where the music files are stored may not be powered on or the path may have changed”. I can access the files through a computer and can access the drive using a Yamaha networked amp. I’ve adjusted/looked at all of the settings in the router and I’ve been on the phone with the sonos tech support for hours.  I can still stream music but I can’t access the music on the hard drive.  Any suggestions on a fix or why this might have suddenly happened?

I haven’t tried this yet but thinking about it.The system is an Arc, Amp, 2 Subs, Arcana, Apple TV 4K, JVC projector with an acoustically transparent screen.From the Arc disconnect the end speakers and run wires to the in wall surround speakers eliminating the use of an Amp.Disconnect the Atmos speakers and run wires to in ceiling speakers for a more realistic Atmos experience.Will Trueplay calibrate the speakers correctly. 

I just installed my new arc (upgraded from playbar) and notice the voice assistant volume is low by default.  When I increase the volume on voice assistant, the  tv volume goes on blast high. I can’t seem to have voice assistant and tv volume aligned. Anyone experiencing this issue?

I have read the posts Below relating to the machine gun noise coming from my Sonos beam two. Last night I had a very similar experience I had Which scared the life out of me my wife and cat.The only way I could stop this was to unplug the HDMI and As it would not let me into the Sonos S2 app to control on yetpower cable, As it would not let me into the Sonos S2 app to control or mute. Ccan the Sonos community or Sonos them selves please indicate what can be done to resolve this issue, I have had many issues since starting to use my beam two, correction failures Wi-Fi and compatibility changing Wi-Fi channels we are all tried to make the pairing of my new Sonos possible. The final result was me returning returning the first beam to back to the hi-fi retailer, where even the could not get the initial unit pair up for update. 

Hi, I am have having problems with the next/previous media keys on my new Logitech K780 Keyboard. Initially, when I set up the keyboard everything worked fine. It controlled which ever media player I had open, including (& most importantly) the Sonos Desktop App. Then yesterday they stopped working with the Sonos desktop app. Specifically the next and pervious song keys stopped working. All other keys including play/pause works fine. I have tried an online **keyboard test** , tried using other media player and my K780 controls iTunes and Spotify fine. I have also tried using other wireless/bluetooth keyboards and they along with my built in laptop keyboard control the Sonos desktop app to move the song along or go back one fine. I have also tired doing a safe restart on my laptop and disconnect/reconnected the keyboard several time. I have also tried restoring default setting through the Logi Options App. None of these simple troubleshooting methods seem to have solved the problem.

I’ve seen older topics on this issue, but they were closed and it’s still occurring. Seem to be a few people experiencing this too.  When the Sonos alarm starts, often it plays the wrong station, and the display says both the correct station and wrong station. Sometimes it does play the correct station.I have mine set for BBC Radio 6, but sometimes it will play BBC radio 2 or radio 4.This is using the Sonos radio app.     

I have just bought the Sonos arc and connected it all up following the instructions. LG OLED 65 connected with HDMI ARC input from SONOS ARC. There are 2 other HDMI cables, one for a Skybox and one for VIRGIN 360 BOX. Whenever I turn off the TV and turn back on again the SONOS does not play sound from the TV and its own installed apps even if the VIRGINBOX 360 has not been turned on. I open the App and tells me another Theatre product connected is in conflict. The only way I get sound back is to disconnect the HDMI 4K cable connected to my VIRGINBOX 360 from the TV. This is maddening and cant find any guidance on how to solve this. Does anyone have a clue what Im doing wrong?

I know these are well documented issues but I can’t get to the bottom of them.Speakers randomly cut out and cut back in whenever I’m listening to music When I change the track I always lose several speakers then they come back over time I experience substantial lag when casting music from Spotify to system vs using the Sonos appI have 13 Sonos Ones, 3 subs, and a Sonos Port connected to my system. For Wifi I have a Google Nest Mesh network with 3 access points scattered throughout my 3600 sq ft single story house. My internet speeds are amazing, I typically get 300+ MBPS down in any room of the entire home.I have unplugged my entire wifi network as well as all 13 devices, re-enabled the wifi network, and then plugged in all the devices but it didn’t fix anything.I have a diagnostics report here: 2004201836Also network analyzer (http://192.168.86.214:1400/support/review) seems totally useless, here’s what I’m getting:  

Hi everybody,I have audio issues with all the One SL speakers I recently got. When streaming, I randomly get “knocking”/”tapping” noises.​​​​​​ Imagine you’re in a Zoom call and somebody taps their finger onto the microphone. Those sounds appear at the current volume. It happens mostly when streaming Spotify (no matter if via Sonos app or Spotify).This occurs on all three Sonos speakers that I bought, all just before Christmas.current-volume tapping noise mostly on Spotify, sometimes on AirPlayIt does not sound like connection issues or buffering. Playback is seamless. Just a loud Support suggested to try connecting via ethernet, but that doesn’t help. I could not replicate it on Sonos Radio, but I don’t generally use that for streaming, so it might still happen there.Would be great if anyone can help here. I do have the stuff on camera, but wasn’t sure that your guidelines on audio samples are. Does anyone else have these issues?

I’d like to stream videos from my laptop to a projector on my wall and am struggling to get good sound.I’m currently streaming video from my MacBook Pro (2017) to a projector via HDMI, but the sound comes out of my MacBook Pro…. hence I need better sound and want to use the Playbar (Version 14.0). I’ve tried multiple things and I can’t get the sound from my MacBook Pro to come out of the Sonos Playbar.   Here’s what I tried (none worked):Adapter - connecting the toslink (digital optical cable) from my Sonos Playbar into my MacBook Pro’s headphone jack using an adaptor that converts one end of the toslink to 3.5) Bluetooth Receiver - connecting the toslink (digital optical cable) from my Sonos Playbar into a Bluetooth receiver while my MacBook is connected to the bluetooth receiver via bluetooth. Analog to Digital Converter - connecting the toslink (digital optical cable) from my Sonos Playbar through the converter, then connecting my MacBook to the other end of the converter via 1) 3.5

Last night, while watching a movie on Netflix, we heard a loud “POP”!  At first we thought it came from the fireplace, but we quickly realized that nothing was coming from the Arc center channel. The Sub and rear speakers were performing as expected, but the Arc was dead silent. The app did not indicate any issues with the setup and the Arc indicator lights were working. I even tried to activate the voice assistant. Alexa appeared to be responding, but silently, with sounds coming from the Arc.  I feared the worse, but after unplugging the Arc from the power source, and plugging it back in, things went back to functioning normally. I am just curious if anyone else had experienced this. Should I be worried? Arc + Sub + SL+ SR

Hi There,My setup includes one Echo Dot (in the kitchen), two Sonos Five speakers in a stereo pair (in the living room), and a Sonos Boost connected directly to my router.  The line-in for one of my Fives is connected to a nearby TV.  Both the Sonos and Pandora plugins are added to my Alexa app and appear to be functioning correctly. The problem:Each evening when I get home I will say something like “Alexa, play Today’s Hits on Pandora in the living room”.Alexa then replies “Playing Today’s Hits radio from Pandora in the living room” followed by “What would you like to play”.  Nothing is played.  If I ask again, same thing. The work-around:If (after Pandora fails) I then say “Alexa, play Today’s Hits on Amazon Music in the living room”, music will begin playing on the Fives.  This also works with Spotify.I then tell Alexa to stop the music and retry with Pandora and all of the sudden Pandora will work again (and continue to work for the rest of the night).Also, if I open the Sonos app

I’ve noticed a large conversation around getting "Support for Apple Music with Google Assistant”, whereby people were frustrated that Google Assistant on Sonos doesn’t support the ability to play music from Apple Music at this time. I just wanted to make people aware that they can workaround this limitation, albeit in a very limited capacity, by using IFTTT to play a specific "Sonos Favourite" you’ve already “Added to your My Sonos” app home screen area.Requirements: You’ll need to first have a basic IFTTT account with Google Assistant and Sonos added as Services. And you’ll need to have already added what you want Google Assistant to specifically play (ie a playlist) to your My Sonos area by selecting it in the Sonos app and choosing the option "Add Playlist to My Sonos".  Steps: You then “create” a new applet in IFTTT that uses Google Assistant service for the "If This" part choosing "Say a simple phrase” to trigger it. Then you choose the "Then That” action which uses the Sonos serv

I’ve had my Sonos Ones almost 2 years and at last the mic problem has been fixed with the latest update. I now don’t have to repeat myself 2 or 3 times when I’m standing or sitting a few feet away from them, but they could hear me first time upstairs or in another room. Two years to fix this when many have complained about it.

If the above occurs; as the title suggests, the first thing to do is to “disable the affected skill and re-enable it” in the Alexa app.My incident involved Alexa saying that my ADT security system commands (arm/disarm) were not being initiated when in fact they were. Alexa would say “ADT is not responding please check the device’s network connection.”The visual indicator on the ADT panel would indicate that the command had been executed. To verify I purposely tripped the alarm to confirm even though Alexa indicated otherwise. To make Alexa respond correctly, I performed the step mentioned at the beginning of this post. I again tripped the alarm to verify.This tip (as a first step) may save you the frustration experienced if deleting and reinstalling the Alexa App and/or the app linked to the Alexa skill has been your go-to step in the past. We all know that deleting/re-installing apps is a PITA.

Hi everyone,I primarily use Alexa as my voice control. I've had the Beam (1st gen) for the last 6 months and the mic and Alexa worked just fine.  The mic was sensitive but not too much. Today, the mic sensitivity suddenly plunged. I have to stand directly above the Beam and yell "Alexa" for Alexa to recognize the wake command. The only change was last night I added Alexa to my Samsung q60t TV but removed it when I noticed the mic sensitivity drop. Google Assistant works just fine with no mic sensitivity issues. I've seen plenty of posts regarding poor mic sensitivity on Sonos devices for Alexa and I've done the following:- remove Alexa from Beam via Sonos App. - deregister and delete Beam from Alexa- deregister and delete Samsung TV from Alexa- deregister and delete all other Alexa devices (an Echo and Dot)- Factory reset of Beam- Repairing Beam with Alexa.No luck with the above. Called Sonos and they said to call Amazon support.  They offered the same fixes with no luck. Wondering if

Hi.My Playbar keeps disappearing from the s2 app.when I reboot the playbar by power cycling it will reappear then drop again after an hour or two.also my sonos one surrounds will not connect to the playbar. I submitted this diagnostic report 1021399668.any ideas?  

The Roam cuts in and out for no reason.  Pause a tune or select another in iTunes, and the Roam cuts out, and the indicator flashes white and orange.  I have factory reset four times, and it has had no impact.  I have the same issue with BlueTooth.  I wish I had not purchased this—too much hassle.  Sounds great when it plays, but it’s a challenge to get this temperamental bit of kit to work.  Please advise how to address this or how to return it.  My first Sonos product ever, and I wanted to upgrade my whole sound system. I do not have confidence that you are the solution for me.   Worst experience ever.Anyone know how to fix this?

Very often, the sound from YouTube on my TV, which is played just fine on the Beam, is not correctly relayed on the other speakers. There is like a hiss, like if there was a CD hickup... it's making any relay from TV to other speakers impossible. Thank you for your help

Hi, been using a Sonos amp with no problems for about 2 years. Went to turn on today and heard a click then nothing. Out of warranty, and as an engineer stripped it down. Fuse ok, but I saw a chip had blown on the power board. U3, between R20 and c19. Could somebody let me know what and if this chip is available? 

Everything used to work fine since years but recently I can't connect to Mixcloud with Windscribe VPN activated through Sonos. It works only if I disable the VPN. Same problem on iOS or macOS. Mixcloud native application works well with the VPN activated, and also when using Airplay2 as a workaround,  but not through Sonos.This problem is only related to Mixcloud. No issue with Apple Music and YTM.   iOS Sonos 14.0 iOS 15.3 / macOS 12.3iOS Mixcloud 32.4.2

Hi all. I have a system consisting of 2 Move, 1 Roam, 1 Five, 1 Amp, 3 Play:1  in our house. One of the Play:1’s are connected to the router to make sure I can use a separate Sonos network. The Roam and 2 Move’s are connected (I think and hope, can I confirm each Move and the Roams WiFi connection in the app?)  to the same Wifi as the wired Play:1. There is a WiFi extender in the house. When grouping I get this very annoying message “some Sonos-products are using the WiFi through an extender… To guarantee that all units work together make sure to connect one Sonos-product with network cable directly into the router” (which I have already). I guess that the problem is that Move and Roam does not work on Sonos-Net but on Wifi, how do I then get rid of this message and make sure that all speakers are connected to the right WiFi (the extended network has a different name, Slottet_EXT). See pics below of message (in Swedish) and the system setup. Please let me know if I can supply any addit

my brand new Sonos 1 speaker is vibrating when there is bass.  It’s not even at half volume. 

Is there any way to turn off the annoying sound a Sonos One makes after Alexa replies and you have follow up turned on? I like follow up mode but I don’t need the sound after every response.

I was told that in order to play Amazon Music in HD or UHD on my Sonos Beam/Ones system I must use the Sonos app. True? When I play my music using the Sonos app I only see the HD/UHD notation sporadically, even with AM playlists of all HD/UHD songs. Occasionally I see the notation appear mid-song. Normal? I would much prefer to use the AM app since I'd be doing all my music searches and curating from that app.