Skip to main content
Jrusselapollard
Contributor I
January 31, 2022

playbar disappears from app control

  • January 31, 2022
  • 4 replies
  • 161 views

Hi.

My Playbar keeps disappearing from the s2 app.

when I reboot the playbar by power cycling it will reappear then drop again after an hour or two.

also my sonos one surrounds will not connect to the playbar.

 

I submitted this diagnostic report 1021399668.

any ideas?
 

 

    This topic has been closed for further comments. You can use the search bar to find a similar topic, or create a new one by clicking Create Topic at the top of the page.

    4 replies

    Ken_Griffiths
    Ken_Griffiths
    January 31, 2022

    How is the Playbar connecting to the LAN - is it via your WiFi, SonosNet or wired. If it’s the latter then check it’s cable. If over wireless then perhaps try a different WiFi/SonosNet channel to see if that perhaps makes any difference.

    JrusselapollardAuthor
    Contributor I
    January 31, 2022

    It’s over wifi

    Ken_Griffiths
    Ken_Griffiths
    February 1, 2022

    It’s over wifi

    Maybe just see what happens when you change your router’s 2.4Ghz WiFi channel - try a non-overlapping channel (1, 6 or 11) and if your router allows, set the channel-width to 20MHz only and see if that stops the dropouts.

    controlav
    controlav
    Lead Maestro
    February 1, 2022

    What router?

    Author of the leading independent Sonos apps for Android, MacOS, iOS, Windows and Xbox.
    Terms & ConditionsAccessibility statement