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Jrusselapollard
Contributor I
Jan 31, 2022 9:39 AM UTC

playbar disappears from app control

Hi.

My Playbar keeps disappearing from the s2 app.

when I reboot the playbar by power cycling it will reappear then drop again after an hour or two.

also my sonos one surrounds will not connect to the playbar.

 

I submitted this diagnostic report 1021399668.

any ideas?
 

 

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    4 replies

    Ken_Griffiths
    Ken_Griffiths
    Jan 31, 2022 9:53 AM UTC

    How is the Playbar connecting to the LAN - is it via your WiFi, SonosNet or wired. If it’s the latter then check it’s cable. If over wireless then perhaps try a different WiFi/SonosNet channel to see if that perhaps makes any difference.

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    JrusselapollardAuthor
    Contributor I
    Jan 31, 2022 11:58 PM UTC

    It’s over wifi

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    Ken_Griffiths
    Ken_Griffiths
    Feb 1, 2022 12:29 AM UTC

    It’s over wifi

    Maybe just see what happens when you change your router’s 2.4Ghz WiFi channel - try a non-overlapping channel (1, 6 or 11) and if your router allows, set the channel-width to 20MHz only and see if that stops the dropouts.

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    controlav
    controlav
    Lead Maestro
    Feb 1, 2022 2:20 AM UTC

    What router?

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