Fix & Optimize

So the replacement battery is still OUT of stock??Is it ever going to available again?Has anyone purchased a generic version?

Morning,I’ve taken delivery of a Sonos Arc soundbar to upgrade my Beam (Gen1).  Using the existing cabling (also tried the new cabling in the box) when setting up the Arc everything goes to plan until I get to setting up with the TV (LG Web OS UK6950PLB).  The app advises that no HDMI-ARC is available, but am getting a signal on HDMI 2 from the arc.  I’ve tried restarting the app along with the tv and ARC.  The Beam works fine through my LG on the HDMI port so know this is fine.I’ve also defaulted both the ARC and TV with no success.  Has anyone else had this issue or suggestions on how to resolve? 

Hi,I mostly use Sonos to listen to my music library (USB device on my router). I use the iOS app and despite the latest updates, some functionalities are still missing for me.I like to use « Folders » instead of « Artist », « Album » or « Song », because it keeps my music in the classification order I want (and because all albums/songs from an artist are in the same place, even if there are many featuring with other artists).In previous app, I could play all files in a folder without having to manually choose each subfolder/file.In the new app, when using « Folders », I first have to choose one subfolder (album) to have the option to play it. If I want to play all the subfolders (albums) of a folder (artist), I need to add each subfolder to the queue.Whereas.. If I use « Artist » instead of « Folders », I do have the option to play all.Previously, « Folders » worked the same way as « Artist » for example. When I was in a folder, I could play all that was inside in one click, use shuffl

Hi there, I have a Foxel iQ4 box, a Sony KD-49X8000H and a Sonos Beam (gen 2) soundbar. I currently have the Beam connected to the TV using the HDMI-ARC output. This configuration appears to work well, but I’m interested in getting the best performance from my system.Q1. Is this the best way to conect the soundbar to the TV?Q2. I have the option of sending audio from the TV to the soundbar in either PCM or compressed Dolby format. Which is the best option to use for the Beam to optimize sound quality?Thanks, Andrew

We have two devices in adjacent rooms…… and Need to change the wake-up Word on one of them. Found several older threads stating that this wasn‘t possible.Is this still the case today? 

Hi everyone,I recently purchased a Hisense Canvas 65 Frame TV during the Black Friday sales, it was a great deal! However, I’m now trying to figure out if it will work with my Sonos home theater setup to get Dolby Atmos sound streaming.Here’s my setup:Hisense Canvas 65 (being shipped) Sonos Beam (Gen 2) Era 100s (as surrounds) Mini SubI don’t plan to connect any external devices (like a gaming console or Blu-ray player) to the TV or the sound bar, I stream content directly from the TV apps (Netflix, Apple TV, etc.)When I checked the specs for my new TV,  it has two built-in speakers and it says the surround sound supported is DTS Virtual:X and not Dolby Atmos. If I conenct through eARC, will my sonos equipment enable Dolby Atmos content? I’m getting mixed answers online - some people talk about audio passthrough and connecting devices straigh to the sound bar, the Dolby Website says the eARC connection should do it - but does not say if the TV's surround compatibility matters, etc.Can

 Hi all, just moved in a month ago so forgive the barew alls. Long story short, the beam 2 doesn't do a great jobo f filling the space (unsurprisingly) in the living room. Theo ther issue is that while you are standing in the kitchen, you're pretty far away from the TV (and the soundbar), sou nless you really crank it up it's tough to hear. I thoughta bout the Arc sound bar being better for the situation buth ave a few other thoughts.The ceiling in the living room has two junction boxesw here speaker wire has already been pulled (see pics).1. it seems most people suggest having passives peakers in the ceiling and using that only for music -  Is this the best option here or should I look to have the passive speakers bonded with an Arc soundbar for a lackluster surround setup? I realize it's not ideal but if it keeps the look clean I'm open to it.2. l'm fine with passive speakers for music only in the ceiling and surround setup elsewhere. Trying to achieve a clean look and don't want to

Sonos Location PossibilitiesHi there Sonos folks,I just purchased 2 era 300’s to accompany a Arc Ultra, but I’m having trouble figuring out the best placement and angle. In the photo there is a representation of a couch which will be facing the TV (we are replacing this couch with a U shaped couch). The room is a bit tricky because it’s vaulted in a unique way, my guess would be for the red circles I would want it facing down, but I’m not sure if it would work well. The couch is relatively close to that wall as well, probably 4 feet? It seems like the downward facing driver wouldn’t hit your ears at the right angle? I believe I read that the upside down orientation is now supported via true play and Atmos content, but would love confirmation. Would blue even be a realistic option? Any other ways to do this? Thank you so much for the help!

sonos ace not connect to my asus vivobook !!what to do ??i did everything 

I have , Optoma HD146X  projector and it has  output Audio  (stero) 3.5 mm jack how to connect to sonos arc ultra sound bar... 

HelloI cannot see any recent threads on this but about 10 days ago my alarms have just stopped working altogether. have tried setting an hour before, radio, Sonos chime, set playlist etc but nothing seems to work. The time comes and goes and no music whatsoever from the Sonos. So frustrating as this used to be perfect before all the problems. Then the set timings had to be an hour before but it was at least functional. Now nothing

Hi! I have a playbase and a new house. I have a router and I first connected the playbase to the network generated by the router. Then I installed a mesh network in the house because the router did not cover the whole thing. Now I am resetting the playbase to set it up with the mesh network. However, in the setup it only offers to connect the playbase to the old network generatesd by the router. The app offers to connect to another network and it shows the neighbours networkw but not my mesh network.i first had this problem with my other sonos products (one and symfonisk) but then they connected to my mesh network. I can only use the mesh network because it is the only one covering the whole house and I have sonos «all over». How can I connect the playbase? Also tried to type in the mesh network name and enter password manually but no luck.

Hi Sonos Community, I’m running into a persistent issue with my setup and would appreciate any advice. Here’s my current setup:• Sonos Arc (Ultra): Hardwired via Ethernet, WiFi disabled.• Sub (Gen 4): Also hardwired via Ethernet.• Two Era 300s: Configured as rear speakers, currently connected via WiFi. I’m experiencing consistent stuttering or audio skipping from the Era 300s, which is frustrating. Here’s some additional context:1. WiFi Setup: I have a robust whole-home UniFi system with excellent signal strength throughout the house, including the living room.2. Troubleshooting Steps:• Re-enabled WiFi on the Arc while keeping it connected via Ethernet, but the issue persists.• Ensured no interference from other devices or sources. I’ve ordered the Ethernet dongles to hardwire the Era 300s, but I was hoping to avoid additional cables and keep them wireless if possible. Has anyone experienced a similar issue? Are there any recommendations for further troubleshooting or adjustments to th

My Arc works just fine. It is hardwired to my AV distribution center in the basement, along with 5 amps for different zones.  The HDMI interface on my Samsung Frame TV works flawlessly.  The Problem: ARC refuses to pair with the app. Every single other speaker, amp, MOVE, and random S1s I have around the house all paired long ago, and work perfectly.  whats the deal!?  How do I fix?? Avid Sonos user, so please assume I’ve done all the typical troubleshooting (unplugs, updates, etc).

We have 6 original Sonos play 3 speakers;2 original play 1 speakers; a Boost;  2 soundbars; 2 base speakersand a Move portable  speaker. The eight are identified  as 4 rooms.     ON the Sonos app  all of the rooms have disappeared, the only one visible is the Move.Any idea what's  up? 

Looking for a man cave solution. I have 7 TVs set up in sports bar fashion. I’m curious how I can get the ability to select which tv I want to source the sound to the sonos speakers connected to my Sonos amp. Just like at a sports bar. All the games on but I want the ability to select which one I want sound from.

Hey everyone,after the (terrible) Sonos system update, the (e)ARC connection between my TV and my Sonos Amp stopped working. No sound is played at all and the TV setup in the Sonos app just states, that no (e)ARC connection is possible. As it worked before the update, of course the TV is set to output the sound to the (e)ARC-HDMI-port. Tried turning it off and on again, reconnected the HDMI-cable a couple of times, rebooted the TV and the Amp and even set the TV to factory settings and reanabling (e)ARC-output. No dice.Does anyone has a solution to this? Or do I just have to wait until Sonos fixes this problem? It’s so frustrating...

Why remote went work on been further than 3feet!

We’ve moved house and got all products up except Sonos 5. I got this on via Ethernet to the router but as soon as I move it off Ethernet is says no connection 

Hi all, brand new convert to Sonos speakers and very very happy with the sound and build quality of them. Couple of issues though, one being the Alexa volume, which i ended up disabling and sticking to our old echo dot.  Second was the incredible faff getting themset up as a pair ! After much googling i discovered that my BT hub was the problem? And switching off 5ghz solved it and they are now happily paired. Question is can i switch 5ghz back in without causing issues? mark. 

how to delete failed arc ultra setup attempt from app?

I recently upgraded my home theater area (24'x15') with Mohawk laminate flooring and bought the "Ultimate Immersive Set with Arc Ultra" for the sound system. I haven’t bought furniture or a rug yet, but I’m concerned about how to power the surround speakers. There are no power outlets in the floor or the nearby side walls where the speakers need to go.The quickest solution might be to run an extension cord from the front of the room and hide it under a rug. However, this would require a rug that covers the space from the furniture to the TV.Another option is to get a 250Wh battery pack, which should power the speakers for about four hours at full capacity. But this would cost more, and I’d also need to figure out where to hide the battery.Any suggestions? I will hate to return my Era’s as the setup is not passing wife’s inspection :(

Hi, I currently have an arc, sub gen 3 and two era 300s. Is there a benefit to connecting the ARC through Ethernet? Does it still create sonosnet and if so do the eras still work?if the ARC is replaced with an ultra does this have do the same?I am a little unclear on this as some info suggests sonosnet does not work with newer models, but if this is true why would you connect the ARC ultra by Ethernet if it does not help with Ethernet sub and surround connection etc?I also have some ones in other rooms, how would the benefit, if at all?Just doing some research before I make any changes 😊

My Sonos Beam Gen2 volume operates perfectly from the app, but when I try to use my TV remote I get an echo.I've gone to the audio settings on the TV and attempted to switch from TV speakers to audio system, but it instantly switches itself back, displaying a message that says: “Audio system is unavailable. Switching audio to TV speakers.”Am I overlooking another kind of setting?

Hello. I just set up my new Sub Mini, paired with 2 older Play 1s I have had for years, and I must say I am not at all impressed. I can tell NO difference whatsoever with the Sub Mini set at the neutral equalizer setting, and only know it works when I change that setting upwards of +8 or more.Any thoughts? I’m really disappointed, as I was excited to add a sub woofer to my music system. (I use my Sonos system for music only, not as TV surround sound.) Maybe the Sub Mini needs better speakers than the Play 1s to notice the effect?I’m on the verge of returning the Sub Mini, so any thoughts would be appreciated before I do so.Thanks,