Skip to main content
Contributor I
December 4, 2024
Answered

No audio after router change

  • December 4, 2024
  • 2 replies
  • 91 views

I have changed my router, reset my Sonos products, deleted then readded to Amazon then when I ask Alexa to play anything it announces what it plays but there is no audio

This topic has been closed for further comments. You can use the search bar to find a similar topic, or create a new one by clicking Create Topic at the top of the page.
Best answer by Corry P

Hi ​@Buzz 2 

Welcome to the Sonos Community!

Sorry to hear of this issue you are having with Alexa not playing what you ask. I presume you have the same account of whichever music service you are using linked in both the Alexa and the Sonos apps?

If so, please open the Alexa app and go to More » Skills & Games » Your Skills » Sonos » Disable, then Enable to Use.

I hope this helps.

2 replies

Corry P
Corry PAnswer
Sonos Staff
December 5, 2024

Hi ​@Buzz 2 

Welcome to the Sonos Community!

Sorry to hear of this issue you are having with Alexa not playing what you ask. I presume you have the same account of whichever music service you are using linked in both the Alexa and the Sonos apps?

If so, please open the Alexa app and go to More » Skills & Games » Your Skills » Sonos » Disable, then Enable to Use.

I hope this helps.

"Common sense is the collection of prejudices acquired by age eighteen." - Albert Einstein
Buzz 2Author
Contributor I
December 6, 2024

Hi Corry, I spoke to a member of the helpdesk team and after carrying out your recommendations for both of my units we got there in the end and all is now good!