No audio after router change

2 replies
100 views
Translate All

I have changed my router, reset my Sonos products, deleted then readded to Amazon then when I ask Alexa to play anything it announces what it plays but there is no audio

This topic has been closed for further comments. You can use the search bar to find a similar topic, or create a new one by clicking Create Topic at the top of the page.

Corry PAnswer

Sonos Staff

Hi @Buzz 2

Welcome to the Sonos Community!

Sorry to hear of this issue you are having with Alexa not playing what you ask. I presume you have the same account of whichever music service you are using linked in both the Alexa and the Sonos apps?

If so, please open the Alexa app and go to More » Skills & Games » Your Skills » Sonos » Disable, then Enable to Use.

I hope this helps.

"Common sense is the collection of prejudices acquired by age eighteen." - Albert Einstein

Corry PAnswer

Sonos Staff

Hi @Buzz 2

Welcome to the Sonos Community!

Sorry to hear of this issue you are having with Alexa not playing what you ask. I presume you have the same account of whichever music service you are using linked in both the Alexa and the Sonos apps?

If so, please open the Alexa app and go to More » Skills & Games » Your Skills » Sonos » Disable, then Enable to Use.

I hope this helps.

Translate

"Common sense is the collection of prejudices acquired by age eighteen." - Albert Einstein

B

Buzz 2Author

Contributor I

Hi Corry, I spoke to a member of the helpdesk team and after carrying out your recommendations for both of my units we got there in the end and all is now good!

Translate

Sign up

Login to the community