Fix & Optimize

Hey everyone. I have a problem. I uss two Play:5's hooked up to a Shield TV (Android TV box). When I play something it generally works flawlessly, but sometimes it just doesn't play the audio (when I check the app it also shows that the speakers are paused -- if I unpause the sound resumes). Sometimes when I resume a movie it works, sometime if doesn't (without changing a single thing -- strange!). This is very annoying when f.e. watching a movie and having to find your phone, open the Sonos app and manually click on play. I use a USB DAC (Creative X-fi 5.1).-Autoplay is turned on (off has no effect)-DAC>Input cable is of good quality and only 60cm long-Adjusting source level doesn't seem to make a difference Please, suggestions. Frustrating problem.  

Hi thereI have a NAS drive where I store my music files which has been working fine for years with Sonos.Recently when I add files to the NAS and thus want to Update the Music Library via the Desktop App I get a “Music Files not Found” error as if Sonos cannot see the drive or the path.But Sonos CAN see the drive because it can play existing music files in the library. I can see the drive and contents via Windows Explorer on the same laptop as I am running the Sonos Desktop from.Nothing has changed that I know of in the Sonos set up or firewall settings etc. I haven’t done any Firmware updates on the NAS drive and it’s not visible externally so I don’t think any external updates have happened automatically.Sonos Controller and Sonos Music Library are showing on the list of Windows Allowed Apps with the Domain, Public & Private boxes all checked,I tried removing and adding the drive via Sonos Settings - it cannot see it (although it CAN as it happily plays music from it!)Any help gr

Hi Folks.I have a Sonos Beam gen2 and a Sonos ARC. I’m using Symfonisk Lamps as surround pairs with both of these setups. I’ve switched from RSTP to STP on all my switches in order to accommodate the Sonos gear, and wifi is disabled on all devices.The Beam2 setup is rock-solid, and I never have any problems. The Sonos ARC is a constant headache despite being similarly configured. Both are wired completely, due to living in an apartment in a city and having a terribly polluted RF environ. (I’ve tried using the products wirelessly, but they get out-of-sync constantly.)What I’ve noticed (after troubleshooting) is that sometimes the Sonos ARC will drop off of the network due to losing it’s IP address. Sometimes it’s due to a link state change caused by STP which is another can of worms I’d like to discuss if anyone has insight into running a completely wired setup and accommodating Sonos’ old deprecated STP defaults (I’m using Mikrotik as my “core” routing/switching gear and have Netgear “

I have dropped a play 5 and it is rattling. I have removed the front grille and the 8 screws but it won’t come apart. How do I get it apart? Thanks

Hello everybody,I write this post before contacting Sonos support. I purchased a Sonos Arc + Sonos Sub (3rd gen) in December 2021.After 3 months of use, I am not very happy with the Sub in particular. Because the bass is not heard! I've done all possible configurations, but the subwoofer is as if it's turned off.I try to explain better, the SUB is correctly turned on and configured, I can also change its settings from the Sonos app but the sound of bass is really non-existent.I have made a comparison with another sound system with a much lower price range (300 €) and it sounds much better and it’s impossibile!I need help because my subwoofer can't sound right. It seems as if the frequency used is not low but only very high.What can I do?Thank you a lot!

Hi everyoneI currently have a system which uses the Arc as a front speaker and two Sonos Five as rear speakers. Now I wanted to add an Amp which is supposed to be used as an input for my record player and is currently not used to add any stereo speakers. Unfortunately I cannot get this to work.When I want to configure the amp it just gives me three options:Use Amp as stereo speakes Use Amp as front speakers Use Amp as surround SpeakerNon of these options let me just integrate the Amp in my existing system and use it as an amp for the record player and input to the system. Am I missing something?Thanks in advance for any help. Edit: OHHHHHH i figured it out. Not very entuitive but maybe I had a stupid moment.

I enjoy most of my Sonos products and they usually work well. The Sonos Move is a big fail, in my opinion. I have multiple Sonos products (Play5’s, Play3’s, a One, aPort, a Playbase) on SonosNet, except, of course, the Move, which frequently goes offline and cannot be brought back without a reboot. I believe that the fundamental flaw is that the “Mixed” SonosNet/wifi does not work. I have a Linksys Velop system with SonosNet on a dedicated channel (11). The Move often goes offline, sometimes after being used in a different location, sometimes if a node has to be reset, or sometimes for no apparent reason.  The only thing that works is resetting the Move and adding it as if it were a new component.  It’s easier than taking down my whole network with a router reboot - which is NOT an adequate answer. Sonos always want to know what router you are using, what bands, what channels and other details that don't really matter. The Move apparently needs the option to be on the SonosNet like eve

Hello, I bought a defective playbar and wanted to fix it for myself. After replacing the defective parts, it starts, but the LED flashes white every few seconds.Does anyone know what this is or what the cause is?

why does sonos disconnect from tv every time tv is turned off?  Sonos fails every single day... multiple times a day. I am looking to sell all sonos equipment…Arc, 4 one...  and a Move...  Must go...

I have seen that many people have experienced incompatibility between SkyQ and SonosI have a Sonos system - TV Beam, Play 5 (2) and 2*Play1.  All was fine until I installed SkyQ.I had problems immediately on install - lost speakers, IOS App not finding the Sonos next.I have done many of the basic bits - cycled router, Sonos devices on/off.I have ended up with One sonos Play1 connected to network, via Ethernet and others linked via Sonosnet (WM0).  Main SkyQ box connected via Ethernet and mini via WiFi.  At the moment things are stable, in that I can see speakers using IOS App (from some places in the house- will need to give it longer to see how stable.However if my iOS device is too close to either SkyQ box it does not find the Sonos system If I walk away from SkyQ box(s) to the other side of the house closer to the router (and Ethernet connected Sonos), then IOS App finds the sonos system and I can control the boxes.  There is obviously some interference in the WiFi (meshes).I guess

When I first bought a Play 1 I  was delighted and added 2 more, a Play 3 and a Sonos connect to link in my original stereo equipment. I Play music a over my house and love it, I love music.Then came Sonos 2, my Connect box is dumped - really annoying, Apple like behaviour. Then, I start having connection issues.Dropping tracks midway through.Missing speakers.Playlists not present.Unable to play tracks.All this came with Sonos 2.  I regularly switch off speakers and my hub to reset them. Any advice ?

I saved up my money not really having a lot because of my age, i bought a Sonos one having loved the sound and compatibility with my google home. Only 1 year on. 2 months after it’s warranty it’s died, i can only say how sad it is and disappointing that a product could die in such a short life span, im sure others who care about the environment would have more to say with the implications of sonos’s having to be disposed of year after year. It’s crazy that i’ve seen a few others having this problem, i take real care of my products and it’s barely been touched left plugged into a surge protected plug socket, it shouldn’t of died but mine like many others have, i won’t be buying a sonos again at least for a long long long time and i just wish the products issues could of been sorted. countless other products have had no issues been left plugged in and haven’t died on me. This is the first ever electronics item that’s died on me ever!!. 

Play 5 Line In from TV - Works Fine but Other wifi Play 5's in paired group drop on pause.I just have to add to Paired Play5’s to group of the Line In then it works fine again.Very frustrating. They’re on channel 6.They never drop when on music from TuneIn etc, just TV and only when silent.Do I have to purchase a soundbar to sort this issue or will an optical connection to TV sort this issue out?

Hi all. I recently started having issues on my simple setup consisting of Apple TV , Beam and 2 symphonisks. Beam would not recognize ARC connection and I could only get output using internal tv speakers. Factory reset of Sonos system and reset and firmware update of tv did not resolve the issue. It appears that portal tv was stealing ARC/disabling it. After unplugging the portal and rebooting sound system I have restored my sound. Leaving portal unplugged or returning. Not sure what to do yet. 

2022-03-01: ASUS Router Firmware v. 3.0.0.4.45660 I was having issues connecting to SONOS update service and music services eg Spotify, RadioPlayer.  This was the resolution, provided by ASUS Support:Can you please try to change the following setting: Go to Router GUI Wireless > professionalAirtime Fairness > Disable Then go to Wireless > Smart connect > Disable Reboot the device and any SONOS system and try again    Kind Regards,ASUS UK Support teamEmail: https://www.asus.com/uk/support/ 

I have a sonos roam and a nintendo switch. For several days I was able to connect and play audio over bluetooth from the switch with zero issues, but out of the blue today the sonos will connect to the switch, play the "paired" chime sound, and will not play any further sounds as long as it continues to be paired.I can pair other bluetooth audio devices to the switch and have them play audio without issue, and I can pair the roam to a laptop and my phone over bt to play audio without issue.So far I've tried:restarting the switch restarting the roam everything described here manually unpairing the roam from all other devices manually unpairing the roam from the switch, then re-pairing factory-resetting the roam validating that the switch is not in need of any updates (it's not, and there have been no updates since Jan 19th) changing volume from both the switch quick settings and on the sonos itself (the sonos will make pinging noises as I increase or decrease the volume on the device, b

播放音乐有杂音 音质很差The music is noisy and the sound quality is poor

Hola Amigos,siguiendo los pasos se logra que Alexa funcione (febrero de 2022).Aqui el hilo:“En realidad es muy fácil hacerlo, en 5 minutos lo lograrás, solo se necesita hacer lo siguiente y funciona para cualquier pais: Tener la cuenta de Amazon con ubicación en EU Acceder a sonos.com/myaccount con el correo electrónico y la contraseña que usaste cuando registraste tu sistema Sonos, Mira en la sección Información de dirección en la pestaña Perfil y pon la misma dirección de EU que usaste en Amazon Una vez hecho esto entras a Amazon Alexa, en Skills ya te va a aparecer sonos, la instala y deja que detecte nuevos equipos y ya te aparecerán los sonos que sean compatibles entras a la app de sonos, seleccionas ajustes, servicios de voz  y seleccionas Alexa, sigue los pasos y listo  una vez todo esté instalado pueden regresar sus cuentas a la configuración inicial.”

I own a Sonos Beam and gave done since 2019 along with Sub and two One SL speakers as surrounds. My TV is a Samsung UE49KS9000 and my Beam is connected to it via HDMI to the one connect box on Port 4 which is the HDMI Arc port. i have three spare HDMI ports and these are taken up with a PS5, Xbox Series X and a 5 Port HDMI Switch. I have two devices connected to the HDMI switch: Sky Q box and Apple TV.  Everything works as it should. I can turn the TV on and off using Alexa, increase and lower volume via Alexa, although she no longer correctly tells you the volume level if you happen to forget it - she used two back when I first had the beam and I’ve reported this several times, anyway I digress.  So that’s the detailed background - here is my problem:I recently purchased a Sony UBP-X800M2 blu-ray player, I connected this to the HDMI switch and said “Alexa, Turn on TV” nothing. I turned on the TV via remote. Waited ages, no sound. I turn off TV, unplug Blu-Ray player from mains, then s

Just received two Sonos One SL that I ordered online at Best Buy, but their boxes are different. One is white and the other is brown.  Same color as regular carton boxes. Wondering if that’s normal. Both are supposed to be new.  

Hi, I recently added a new pair of Sonos SLs to my system that had just one pair, and noticed I was getting time outs from my NAS when trying to play music from my Music Library on the NAS. The playlist would skip about 10 or 20 songs and then finally play one. I’ve traced this problem to the elected sonos speaker in each pair opening up a large amount of SMB connections to my NAS (more than 15 each).  On some older NASs, there is a max connections limit (mine is just 50 per share), and over time considering other stations may connect as well, it exceeds that limit. Why does Sonos need to open up 20 or so connections for each speaker that is playing music from the  local NAS Music Library just to play a single song, and is there any way to limit it? I can’t see that it would need 20 connections from a performance perspective. Here’s an example of what I see on the NAS server coming from the lead speaker in each pair: root@ix4-300d:/usr/local/samba/bin# ./smbstatusSamba version 4.9.3PID

Recently purchased  Beam (Gen 2)...When Beam  is connected to Vizio TV...Audio cuts out, sometimes the picture cuts out, sometimes both cut out at the same time. Sometimes when these issues are occurring, the TV remote is unresponsive. I have set the CEC to ARC only, replaced both HDMI cables for TV and Beam...Had Comcast replace the cable box….nothing I have tried has worked. When I disconnect the Beam the TV works fineI have read other reviews that the Beam & Vizio TV’s have issues. Anyone have any suggestions before I return the Beam

I am not getting any sound from my speakers through Sonos when watching Verizon cable. How do I get sound? 

I have an issue that the volume keeps changing when it moves to the next track. This is particularly annoying when tracs are connected, such as with a live album, where there is a noticeable change in volume when one track ends and the next one starts. I don’t know why this is happening, and can’t see any obvious way to fix it. I am running a Play Bar with 2 surrounds and a Sub, and the music is my media library on my PC. Help would be appreciated. Thanks.

I’ve had my Roam speaker for a few months and worked fine with no issues. This morning it won’t turn on. I wonder if it needs charging so I plug in using the lead that I got with the speaker and has always worked fine.When plugging in the orange light appears but after 3-4 seconds it turns off. The speaker will not turn on. It’s been plugged in for a few hours now and still nothing.I’ve tried doing the reset (power + play button) and nothing. I always use this lead, same plug, same socket even as I only listen to it in my office at home. Any ideas?