Fix & Optimize

Hi All,I was on the point of posting an issue but found a fix and thought I would share it in case anyone else is having the same issue.I recently bought the Beam (gen2) and 2 x One SL speakers. Almost immediately I had sound drop out and picture break-up.We previously had an LG wirtesed surround system with no issues.I spent an age trawling the community for a fix/solution, changing settings and options on the TV to no effect.Programmes on the TV were fine but switching to my Apple TV (4th Gen) caused all the problems.I switched from ARC to optical and back again with no improvement.The solution was simple enough, updating the Apple TV software to it’s most recent update.Immediately it has resolved the problem.If you’re having any issues, check your TV and peripheral kit software for updates. Hope that helps. Stewart

When i try to search for a song on the sonos app, the app loads for a couple of seconds, they I get the message: No results found in songs.I have tried to delete both the app and the connection to Spotify several times.

I have 3 sonos one's that are vulnerable to an music hack app and customer care offers zero support or relief. These speakers are trash and at this point want a refund! It doesn't happen with sonos roam. Only the trash speakers. Even bought an sonos boost. Useless. I am livid!! 

I just swapped out a Connect for a new Port.  As others have mentioned the sound just isn’t as good.  I saw one post about a burn in period but then the thread was closed so I don’t know if the sound got better.  I’ve seen posts about changing to fixed instead of variable but that isn’t a great option.  Are there are any other solutions for improving the sound of the Port? Is there a burn-in period? Thanks.S

Alexa plays music between both speakers just fine. If I ask you a question, though, it only comes out of one speaker. Is there a way to make the Alexa voice come out of both speakers at once?

Hoping someone can help with vinyl set up using Sonos Connect. I’ve had this same system working previously prior to a house move but now seemingly am banging my head against the wall.  I have the system set up as Turntable > Connect > Amp (with wired speakers connected). Initially I set this up, selected the Line-In and was getting no output from the vinyl playing. To check, I switched over to Sonos Radio as the input and had the smooth sounds of Cruise Control playing straight away through both the wired speaker and a separate Sonos 1 I paired the Connect to in my system. So that told me the signal is going from Connect > Amp & speakers.I looked at the Line-Out Level and started trying Fixed or Pass Through. This resulted in the vinyl coming through the wired speakers just fine, but left the Sonos 1 coming through incredibly quiet even when up to near full volume in the Sonos app.  If anyone has encountered and/or mastered this problem in the past please do pass on any w

Digging the privacy angle of your Sonos Voice Control. Would love to see it supplant other services. Any chance of considering the following feature requests:Set alarms via voice Set timers (multiple, please) — really useful in the kitchen Intercom functionality (speak a phrase/announcement and have that play on all Sonos speakers — including S1 if possible) Multiple voice recognition & service linkage — or at least a way to specific when instance/account of a music service to play (ie Apple Music - mine, Apple Music - yours, etc…)Regardless of the above, you’re off to a roaring start. Keep up the great work!

I recently changed my wifi password. WHAT A MISTAKE. Something that must be done by thousands of people regularly shouldn't be a complicated issue for Sonos products should it? Every other system and device I own was able to accommodate the change easily. However, sonos products wasted 4+ hours of my life that I will never get back. Self troubleshooting, reading online forums, sonos' own app provided no help. It took one hour just speaking with a customer service agent and physically moving my sonos equipment across the house to hardwire it via the ethernet first, then reconfigure the wifi. Absolute joke. It seems the only option available is to move your equipment from wherever it is located and plug your devices in individually via ethernet and try to navigate through the app. Good luck.

I tried using my Move and I noticed that it wasn’t connected to the network (I have 8 SONOS products connected). The white light is constantly flashing and I cannot turn it off with the power button or by doing a factory reset. It’s just completely unresponsive.I called technical support and they were useless. The guy seemed like he had never worked with a Move before and just kept searching the web for solutions that I already tried. Then, he asked for the serial number but didn’t even know where to find it. Finally, after 30 minutes of “troubleshooting”, he told me that I needed to send the unit back to him in exchange for a 30% off coupon. What? So you want me to send the unit back to you so you can refurbish it and sell it and all I get is a 30% off coupon? What kind of business model is this? I’ve been a loyal SONOS customer for over 10 years and you can’t even offer help to fix my product or offer an exchange?

LED: Flashing green in the cycle 3 seconds on, 1 second off I have a Sonos One, and after multiple failed setups, I got it connected to right wireless network. It’s the only device in the Sonos system itself. After updating the wifi network, naturally I had to reconfigure the speaker. However, it would not connect back to the network. I then tried factory resetting it but once I did this it, it went through the standard alternating white and orange state and then when it should turn flashing green, it goes in to the slow green sequence stated at the top of the post. It goes through this process every time it’s factory reset and in this state it doesn’t appear as a new device to set up in the app nor in the troubleshooting process to reconnect devices. I’ve tried reconnecting it using a wired connection but that didn’t work. I’ve had a look at the support article on the meanings behind LED statuses but none of them match what I’m seeing.

Lots of posts here and no fixes on how to program your soundbar to a remote where it requires you to repeatedly hit the volume button. I’ve been struggling with it and figured it out.  I was trying to program a new Roku TCL remote and when I went in the app it would ask me to push volume up three times, then volume down three times then mute three times.It would work but it would require me to keep pressing volume up or down in order to adjust the volume. I wanted to press and hold volume up or down until it got to the desired volume level.I made a short video showing how to do it. It’s on youtube, you can just search “Program Sonos SoundBar IR Volume when it requires hitting button repeatedly” I will also post the link below — not sure if it will allow me to post the link so in case it does not you know how to find the video.. easier to show than try to explain.     

Goede morgen,Op mijn Samsung devices krijg ik ieder dag deze melding en verdwijnt pas als ik een keer de widget heb geopend. Waarom krijg ik deze melding? Dit heb ik in het verleden nooit gehad en is uitermate irritant.Let op! Niet alleen op de tablets maar ook op de mobiele telefoons.Kan deze melding voor eens en altijd verdwijnen? 

Hello!I’m back after another 6 months of daily struggle using my home theater setup in regards to audio.I posted here and got some suggestions at the time, which I tried to no avail.I’ve been in contact directly with Sonos and Samsung several times to no avail.It doesn’t seem like this is something that should be so incredibly hard to sort out.I fight with this setup daily to get audio to stream through it at all (much less reliably!).The TV interface audio, the “DVD” style menu audio (in places like Apple TV movies section where I’ve purchased movies), all commercials (Hulu commercials, opening “ads” for other shows on Prime and TV+, etc.) always play audio.However, when the actual movie audio stream starts (or restarts, etc.), 5 times out of 10 there is no sound. I have to exit and re-play the stream sometimes up to 10 times to get audio. Sometimes I have to power everything off and back on to get stream audio.This happens even when I’m watching a show on Hulu with audio, the commerc

Sonos Roam has a Wifi power save option, by default switched on. If switched off, what is the impact, apart from consuming more power? Better wifi reach? wifi more responsive? any insights?

Hi I’ve no change to my wifi network. Sonos been working fine for 5+ years. This pas week we have periodically been unable to connect to the sonos system from App. Resetting Router solves it for a few hours but the problem returns. Speakers are working fine even though we cant connect if I turn them on manually, albeit on the same playlist or radio station we set them on.Any ideas? 

Hi I have been sold 2 Sonos  moves as my speakers a Sonos port and a Sonos sub to play music from my vinyl record player which has Bluetooth connectivity. The system Was also to play TV and blue tooth my Spotify account. I cant get it to work can you please help

I have one room that keeps dropping in my setup when grouping rooms together when a next song is picked / the playlist is changed. This means I can hear the other rooms start the next song correctly but this room will drop and pick up the song again after a couple of seconds. I need help solving this. 

Cory, This is still a vexxing issue.  Uninstalled, rebooted, you name it, we have tried them all and it is still a recurring issue. Apple Music will not sync and work with our Sonos. Is the reason known?  Is it fixable at the user level? thx

bonjour impossible de connecter le skills de sonos sur alexa ca me met ce message pourtant sait tou a jour Mettez à jour votre système SonosVos enceintes doivent faire l’objet d’une mise à jour avant l’activation de la Skill Sonos.Ouvrez l’application Sonos et mettez à jour votre système. Après la mise à jour, retournez sur l’application Alexa pour ajouter la Skill Sonos. que faire

Afternoon all …. the perils of going Sonos shopping 😉Bought, installed and added an ARC and two Sonos One’s to work with a TV. In the main I think all good. They connect, they updated and give the indications they are close to working but not in the right room I think.We have a room called Otters Den. Originally, in that there was an AMP & a couple of ceiling speakers. The ceiling speakers are at this time still connected to the AMP. (wondering now if that’s confusing things?)The install process for the ARC appeared to go well. Also the first One the same. The second One a little more troublesome but seems in and connected. They are (should) be on wired connection although we have strong wifi here as well.But where the room is called Otters Den, the newly installed devices appear to be a new room called Otters Den 2 (the ARc and 1 x One) and Otters Den 3 (1 x One) …. fairly sure I didn’t ask to create new rooms but to add to Otters Den, Currently they look like this …. I’m a littl

My wife and I were talking while the Sonos in our bedroom this morning while Sonos was lightly playing. Talking about a show and how it parallels the Clinton/Trump election or the Biden/Trump one and out of nowhere it beeped and started listening. Nowhere did we use anything resembling Alexa. It’s happened numerous times before. That’s really scary. Just disengaged it. I will stick with Sonos Voice Control only moving forward. 

I have 7 Sonos speakers.  I am having trouble adding a speaker to my office.  I can add it but it drops out after about 1 minute or less.  If I move it to another area in the home I have no problems and it maintains a connection.  I purchased a new one as I didn’t realize it could be the room and thought the older one (1 year old) was just glitchy. IT is the room where the router is located.  Any tips?  I am  not super techie… Nicole

It seems to be an airplay related issue.If I airplay to the pair, they will sometimes just disappear. From the sonos app, from the list of airplay audio sinks - just gone.All my sonos products are wired: My Beam, both Ones - the Beam hasn’t had a single issue. The Pair of ones just sporadically decides that they’ve done their duty and patiently wait for me to crawl behind the cabinet to powercycle them. Without intervention, they reappear after about 5 minutes as unconfigured (?+R). If I wait for another ~10-20 minutes, they are back to normal.I have looked at the support info on port 1400. Interestingly, the left One is completely unresponsive: pings time out, it’s naturally gone from the connection matrix. Any ideas what this could be? The logs say nothing. 

I have been struggling with this for some time.  I’ve recently replaced my home WiFi with the latest NetGear Wifi 6e at a hefty price.  I’ve played with positions.  I’ve filed a support request and set a fixed channel on the Sonos.  When all speaker are engaged there is constant drop outs and reconnects.  Today I’ve had a specific problem that is puzzling.  All speakers in the same room:TV Room w/ ARC, Sub, two Ones to make a surround Sonos One Independent Sonos One IndependentBy Independent I mean not stereo paired.  When playing music on the TV Room and trying to add either Sonos One Independent it says “Unable to connect to device. Try again later.”   I can select either Sonos One and play music on it.  I can add the Sonos One’s and play music on those without issue.  If I try to add the TV Room it again says “Unable to connect to device. Try again later.” So obviously all devices *can* play music.  But putting them together to play the same music fails (the entire point of Sonos!).

Sonos won't find system after changing router with Android app. The fix for this is to log in with an Apple device. Put in your new Wi-Fi password. And then boom the Android app works.