Contributor I

ANYONE GOING TO FIX THE HACK VULNERABILITY ?

Forum|Forum|4 years ago
September 6, 2022
33 replies
1402 views

I have 3 sonos one's that are vulnerable to an music hack app and customer care offers zero support or relief. These speakers are trash and at this point want a refund! It doesn't happen with sonos roam. Only the trash speakers. Even bought an sonos boost. Useless. I am livid!!

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ratty

This is primarily a user community, though Sonos staff oversee it.

I’m not sure any of us have a clue what you mean, unless it’s perhaps related to Spotify Connect?

N

nik9669a

Senior Virtuoso

I have 3 sonos one's that are vulnerable to an music hack app and customer care offers zero support or relief. These speakers are trash and at this point want a refund! It doesn't happen with sonos roam. Only the trash speakers. Even bought an sonos boost. Useless. I am livid!!

What “music hack”? Why is the Roam different?

melvimbe

I have 3 sonos one's that are vulnerable to an music hack app and customer care offers zero support or relief. These speakers are trash and at this point want a refund! It doesn't happen with sonos roam. Only the trash speakers. Even bought an sonos boost. Useless. I am livid!!

Your speakers want a refund? How much are they paying you?

Danny

Ken_Griffiths

Yes, I am curious to know why the Roam is not affected by whatever this ‘hack’ is?

Stanley_4

Grand Maestro

I tried searching for anything new on Sonos hacks and came up empty.

What is the hack?

Where is it disclosed / discussed?

buzz

Grand Maestro

If this is a Spotify issue, here is the way to deal with it.

J

John B

Troll.

ratty

Troll.

Who joined on Aug 29, 2019?

That would be what I’d call “forward planning”.

James L.

Retired Community Staff

I’ve reached out to the OP to find out more about this, though I suspect it’s as others have suggested; an unbroken Spotify Connect session.

Edit: the OP has a case open with our engineers to explore what’s happening to their system. It does not appear to be a vulnerability within the Sonos system.

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