Contributor I

Frustrated with Sonos not talking to each other

Forum|Forum|4 years ago
September 3, 2022
18 replies
371 views

I have been struggling with this for some time. I’ve recently replaced my home WiFi with the latest NetGear Wifi 6e at a hefty price. I’ve played with positions. I’ve filed a support request and set a fixed channel on the Sonos. When all speaker are engaged there is constant drop outs and reconnects. Today I’ve had a specific problem that is puzzling. All speakers in the same room:

TV Room w/ ARC, Sub, two Ones to make a surround
Sonos One Independent
Sonos One Independent

By Independent I mean not stereo paired. When playing music on the TV Room and trying to add either Sonos One Independent it says “Unable to connect to device. Try again later.” I can select either Sonos One and play music on it. I can add the Sonos One’s and play music on those without issue. If I try to add the TV Room it again says “Unable to connect to device. Try again later.”

So obviously all devices *can* play music. But putting them together to play the same music fails (the entire point of Sonos!).

Any tips or suggestions to try. I’ve power cycled everything as well.

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N

nik9669a

Senior Virtuoso

Which channel is Sonos on?

Which channel is Netgear on?

J

JpMaxManAuthor

Contributor I

I’ve had and used Sonos since almost day one, replacing my system with v2 when it was necessary. I’ve never seen anything like this.

It does seem strange that all was well until you changed to the Netgear system.

Can you, at least for test purposes, run an Ethernet cable to any of the speakers?

No no, I purchased the netgear system because all was not well with Sonos and hoping it would fix it.

J

JpMaxManAuthor

Contributor I

I’m still a little concerned by your statement ‘We have no RF besides this mesh network on our lot. ’. RF interference doesn’t have to be from WiFi sources, and then you state ‘I can see a handful of neighbors wifi but they are weak signals.’ further reinforcing the idea that you’re not considering other sources of interference other than WiFi.

But I’ll step aside, and let @nik9669a work with you.

I simply mean to say that we don’t have any unusual RF equipment or other WIFI networks etc. Maybe there are sources I’m not considering, please enlighten me.

J

JpMaxManAuthor

Contributor I

The grouping error message appears to be because, despite the controller being able to access each player individually, for some reason they’re not able to connect with one another.

It would be worth checking whether all the devices involved are attached to the same, or different, Orbis.

Sad to say, in a way, but it might indeed be better to wire a Sonos unit to the primary Orbi. There is at least predictable L2 behaviour on SonosNet.

So I have tried running an ethernet cable to the playbar, but it made no difference. I’m not sure how to tell which satellites each system is connected to, but again the play one’s and the TV surround are in the same room.

J

JpMaxManAuthor

Contributor I

Which channel is Sonos on?

Which channel is Netgear on?

They are all on 11

Ken_Griffiths

Which channel is Sonos on?

Which channel is Netgear on?

They are all on 11

If you still have your Playbar wired to the Orbi primary hub/router and it’s 2.4Ghz band is operating on channel 11, then set the SonosNet channel in the Sonos App network settings to channel 1 and as you have no portable Sonos products, also remove your Orbi WiFi credentials from the App. See this link:

https://support.sonos.com/s/article/3488

For good measure, after making those changes, I would also reboot all your Sonos players and then see if that then works for you.

N

nik9669a

Senior Virtuoso

I’ve had and used Sonos since almost day one, replacing my system with v2 when it was necessary. I’ve never seen anything like this.

It does seem strange that all was well until you changed to the Netgear system.

Can you, at least for test purposes, run an Ethernet cable to any of the speakers?

No no, I purchased the netgear system because all was not well with Sonos and hoping it would fix it.

Have you tried the Ethernet cable option, to see what happens?

Stanley_4

Grand Maestro

A lot of devices use the WiFi 2.4 GHz frequencies and do not show up on a WiFi monitor program. Microwaves, baby monitors, Bluetooth, cordless phones, even Sonos.

An RF monitor program will show you the actual channel usage, I haven’t found one for Android but my Access Point / Controller provides me that information.

If the WiFi monitor app looks good but the Sonos network matrix still looks bad and you don’t have an RF monitor unplugging stuff and testing is the next best bet. Don’t overlook anything, I had an external hard drive, one with NO radio, that killed a Sonos speaker if it was within a couple feet.

https://en.wikipedia.org/wiki/2.4_GHz_radio_use

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