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NicoleLust
Contributor I
Aug 26, 2022 10:44 AM UTC

Trouble adding a speaking in my office

I have 7 Sonos speakers.  I am having trouble adding a speaker to my office.  I can add it but it drops out after about 1 minute or less.  If I move it to another area in the home I have no problems and it maintains a connection.  I purchased a new one as I didn’t realize it could be the room and thought the older one (1 year old) was just glitchy. IT is the room where the router is located.  Any tips?  I am  not super techie…

 

Nicole

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8 replies

ratty
ratty
Aug 26, 2022 11:03 AM UTC

Is the speaker very close to the router, i.e. less than 50cm? If so try moving it away a bit. 

Perhaps paradoxically, being too close to a router can ‘deafen’ the wireless receiver.

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    nik9669a
    Senior Virtuoso
    Aug 26, 2022 11:06 AM UTC

    Or try Ethernet wiring it rather than using wifi. 

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    ratty
    ratty
    Aug 26, 2022 11:08 AM UTC

    Or try Ethernet wiring it rather than using wifi. 

    Yes, but the distance between the device and the router would still matter, and I was trying not to introduce another variable such as the SonosNet channel.

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      NicoleLustAuthor
      Contributor I
      Aug 26, 2022 11:56 AM UTC

      I tried moving it out of the room and it still happened in the hallway although the one in the room next door works fine…  It’s definitely more than 50cm though…

       

      I guess I can try Ethernet routing.  I have to see if I even have an extra cable.  Its been a minute since I have had to do that.

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      Stanley_4
      Stanley_4
      Grand Maestro
      Aug 27, 2022 2:09 AM UTC

      You do realize that if you wire it and it is the only Sonos that is wired you will be switching your Sonos from WiFi to SonosNet mode?

      https://support.sonos.com/s/article/3209?language=en_US

       

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      Corry P
      Corry P
      Sonos Staff
      Aug 29, 2022 3:16 PM UTC

      Hi @NicoleLust 

      Welcome to the Sonos Community!

      The keyword “Office” is a bit of a red flag, as offices usually have a wealth of other equipment, some of which may be interfering with your Sonos device. A WiFi-enabled printer is a classic example. Please try to keep the speaker at least 1m away from the router and any other devices that might receive or transmit WiFi.

      I hope this helps.

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      "Common sense is the collection of prejudices acquired by age eighteen." - Albert Einstein
      NicoleLustAuthor
      Contributor I
      Sep 8, 2022 12:21 PM UTC

      moving it several meters away did not work unfortunately

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      Corry P
      Corry P
      Sonos Staff
      Sep 8, 2022 12:46 PM UTC

      Hi @NicoleLust 

      Do you have multiple WiFi access points? If so, what are they?

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      "Common sense is the collection of prejudices acquired by age eighteen." - Albert Einstein
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