Fix & Optimize

I’m experiencing an issue with my Sonos headphones—there’s a thumping or vibrating sound coming from the left earcup. Has anyone else encountered this? Any tips or fixes would be appreciated! The problem sometimes occurs when I put the headphones on without even playing any audio. Additionally, when I have the awareness mode activated, I hear a wind-like noise, even though I’m indoors and there’s no fan; it almost sounds like static. On another note, the zipper on my case disconnected from one of the tracks after only two days of use. I reached out to Sonos to request a replacement and inquired about any changes to the case design, as I remembered MKBHD mentioning issues in his review. I was informed that I would receive the same case with no design changes. If it breaks again, I would need to pay for a new one out-of-pocket, which seems unreasonable. Given the price of the headphones, I would expect a more durable case for my $500 investment. 

Can you join 2 Sub Mini’s to one System I.e your surround system as I’ve bought another sub mini to pair it to the other Beam Play one’s and a Sub mini

A chaque fois que j'ouvre mon téléviseur, je dois réactiver mon enceinte Era100 manuellement ? Moderator Edit: Google Translate- Every time I open my TV, do I have to reactivate my Era100 speaker manually?

Hi - I’ve just got a new router. And I’ve been trying to connect my 2 play 1s to the new WiFi.  I’ve done a factory reset and connected a speaker via Ethernet. I’ve done the set up on the Sonos app and I can then play music via Spotify. When I try and set up the WiFi the app doesn’t find any device, so I can’t select my new WiFi and add password etc? It seems this process is exclusively Bluetooth, if my Bluetooth is off on the phone it forces me to turn it back on? Has anyone found a way to add new WiFi if they hit this hurdle? Ta

I am getting ready to install two ceiling speakers in my kitchen and connecting them to a Sonos amp in the living room. I’m wondering about wiring. The amp uses banana plugs but it looks like the speakers don’t. Will the holes in the ceiling speaker except banana plugs? can I tighten down or is it need to be unterminated  cable that goes into to the ceiling speakers?

We noticed today that our Sonos One speaker was no longer working or connected.  It is just flashing the white light, and no buttons on top are working.  I rebooted it, and it stayed flashing white light.  I attempted to factory reset it, with no luck.  I then contacted support, and they had me walk through all of the same steps, to try and factory reset it again, and it never took.  Ultimately they decided that it must have developed a defect, and I needed to recycle it and get a new one.  Before I do that, are there any other steps people have found to restart these things?  It was working flawlessly for years right up until a few days ago, and there have been no network or any other local changes in a very long time.  Thanks for any suggestions that people may have.

I have a simple Crosley Voyager Turntable that I’d like to connect via Bluetooth to my setup. I use a Beam and 2 Era 100 surrounds connected to TV. Turntable suggests I can simply put it and the desired speakers into pair mode to connect them.  My Era 100s are physically located right near the turntable though when I press the Bluetooth button on the Era I get no chime noise to indicate it can pair to anything. Any ideas?  

Hello Sonos CommunityI contacted Sonos again this morning to see whether the problem with voice control is now working. It is not.My issue is that I have an LTE Router via 3 Network.  My SONOS 1 (GEN 2) worked perfectly with Alexa for 2 years until the new Sonos software was launched last year.I tried everything with SONOS support back in the summer, even managing to get to 2nd level but all to no avail.Can anyone in the community shed any light on this problem please.  We used voice control all the time, it’s a pain to have to use your phone.  SONOS are supposed to working on a solution but 78 months on, no news.I wouldn’t mind using Sonos Voice Control - anything, but i believe it’s the same issue.I would love to hear any views or maybe even a workaround!Thanks :-)

My Move won’t reboot/factory reset and won’t play music, or except a firmware update etc. Sonos tech support were very helpful and patient, but the device can’t be fixed. I’ve replaced it with a Move 2.  Now I want to remove the Move from my account here https://www.sonos.com/en/myaccount/system/households/devicesThe usual way to do this is factory reset the device.  What’s another way of removing it from my account? 

My playlists are multiplying meaning, 150 songs repeats into 32000 songs. It is messing with play and queue.ibuae YouTube music and playlists are fine there.How is this fixed?

So I’ve used this one maybe 20 times and now it does not start to turn. Blue light on 33 blinks fast. Can’t remember if it used to do that or stayed solid?  anyone know if this could be some software issue ?

I’m new to Sonos with an Era100 as a first move but I can’t work out how to play the numerous CD’s stored on my iphone to the Sonos speaker. Would appreciate any knowledgeable help.I don’t have any trouble playing from the stored apple music library via Bluetooth to my (old) car stereo using Siri voice commands and also no problem connecting to my wonderful (also old) Anker Soundcore portable speaker.i’ve searched the community files but so far only found 5 year old posts saying - tough, can’t be done. Perhaps these were pre Bluetooth on Sonos??Any tips?

Can I pair sonos arc ultra with my old sub?

Good afternoon,I have a Sonos s1/s2 system that’s playing up. I’m getting various messages on the app such as ‘unable to connect’ or ‘There was a problem checking for updates’. The system will work from time to time with a bit of fiddling about. WiFi in the house is ok with no drop out points, and is ok when I have the issues. I can press play on the app, it will show music playing, yet there is none. Then after a few tries, it will work. Then I’m unable to turn the music off. I can sometimes link speakers together, and other times I get the ‘unable to connect’ banner. I have tried deleting and reloading the app, rebooting devices, rebooting my wifi (Sky fibre broadband), updating individual speakers, resetting speakers. As I type, I have music playing from a radio station, but am unable to turn it off. I get the message ‘Couldn’t stop content, try again.’ I have tried to update the system, but get ‘There was a problem checking for updates’ message. The system is an Arc linked to a s1

I have a set of play one speakers, a sub and a sound bar.  The play ones and the sub were disconnected somehow but the soundbar connected to work. I have tried to reconnect the two play speakers and the sub, and they did briefly produce sound but stopped.  The room I selected says no content.  I don't understand how I'm not getting surround sound.

I got a new Samsung smart TV yesterday and have connected the Playbar to the optical port in the TV.  I changed the audio settings so it says “Receiver (Optical)” on the TV instead of the internal TV speaker.  The Playbar works but I can’t control the volume with my Tivo remote or the Samsung remote.  Further, I opened the Sonos app to control the volume from there and all of my Sonos components are missing (I have 2 Sonos Ones and a Sub).  I was able to re-add the Sonos Ones and the Sub, but the app can’t find the Playbar.  I’ve pressed the mute/+Volume till the amber light flashes, but the app still doesn’t see it.  I’ve unplugged the power from the Playbar and replugged, no joy.  Unplugged the optical cable from the Playbar and replugged, no joy.  Interestingly, while the audio is working from the Playbar, it is NOT working from the Ones or the Sub, even though I reconnected them to my wifi network.I’m at a loss about how else to troubleshoot.  Suggestions please?

Again….After not being able to access any music library stored on my Macs I gave an QNAP NAS a try in order to nail the major “library indexing” thing of Sonos a bit better. To make it short: No success. The Sonos S2 app on Desktop or mobile device is still not able to get the private local music library. A very long phone call to Sonos support did not solve the problems at all, in fact I had the impression that the supporting guy did not know very much about Mac OS, Unix, file sharing within Mac OS and else but I might be wrong here.The basics:For many years my music and video library resided on external USB volumes connected to an Intel Mac mini running Mac OS Mojave and iTunes. I did not want to update to higher OS versions because iTunes would get exchanged with Apple Music - and Apple Music is not compatible to one of my favourite old desktop apps called “TuneSpan”. TuneSpan so to say “spreads” the whole media library of iTunes to as many drives as You like, You are not forced any

I have a sonos home theatre system in my living room connected to our tv: sound bar, sub and x2 sonos speakers.I would now like to add a phono player via a connect amp.   I have added the connect amp to my home system but when trying to connect it to the existing components above it asks whether I would like to remove the existing connection. any advice on options would be much appreciated Many thanks Jeremy

Hi. I control my tv and music throughout the house via my phone app. Can I simply share the set up I have with others in the house so they can have full connectivity when I am not there? 

It is frankly incredible how utterly crap the sonos app is. Even when it was working a couple of weeks ago it took minutes to get any of my sources to play and 10 sevonds even to change the volume (though the sound was great!). But now, when I wanted to use the speakers for something other than the TV, I started the app and it says no products found (even though I can see two products in front of me working with the tv) and "Go to system settings". (And what and where is my system by the way? I've only got speakers and a phone app). Pressing the system settings button takes me to "update network" and "set up a new system". The first doesn't apply as if I've not changed my router and the second, well I never had an old system as I've already pointed out. I've tried rebooting my phone. I'm going to try switching the speakers off and on. 

hi, these are the oprions i have for audio output in my tv (eARC) -    and on the app, this what i get for each option (same order): dolby multichannel pcm 2.0dolby digital plus 2.0stereo pcm dolby digital 5.1dolby digital plus 5.1 tried tidal, and what not.. what to do? Thanks!!

Ich kann in der App nichts mehr finden, die Geräte sind verschwunden. 

Good morning, the new app doesn’t work on my device, a realme X2 Pro (Snapdragon 855 Plus + 12GB RAM + 256GB). The new app is not working. It simply won't start. Here are some pictures:The app shows a logo... It stays on the logo screen for minutes and minutes, then it just goes to a black screen. As you can see, it keeps trying to start, but it never does. Black ScreenI've tried clearing the cache, uninstalling and reinstalling, etc., but always the same result. It won't start.What can I do? I'm left without Sonos (I have two Sonos Play 1 and a Sonos Play 5 (Gen 2)).Thank you.

hi guys!so glad to join this comunity just bought my first sonos product - sonos arcwhen i first connected it to my earc hdmi port, i was able to see some nice patters when switching to this hdmi inout on my tvbut now i can’t seem to get it again - when moving to that input (hdmi 3 - earc) i get a blank screenthe arc itself works fine, with tv sound or sounds from app but there’s always a black screen (“no signal”) altough the arc is fully functioning  how can i see this visualisation again?  thanks!!!  

I have an old Connect which I've used to connect my turntable (which does have pre-amp) + amplifier + wired speakers to my Sonos (original Play:1’s and Play:3’s, so I can simultaneously play wired speakers and Sonos, using my tape monitor on the amplifier.  I was looking to purchase a Dayton HTA200 to replace my current amplifier, but it does not have a tape monitor setting, so I think I’d be forced to either play through my wired speakers or Sonos, but not both.  Is there a way to set this up with my existing system? or would a Sonos Amp be a better option to connect turntable, wired speakers and Sonos (S1) speakers?