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Answered

Move Wall Hook - Be careful

  • December 30, 2024
  • 1 reply
  • 92 views

UKMedia

I have had a Move Wall Hook for a few years now.  I wouldn’t say it gets a huge amount of use but it’s mounted in our bathroom and is good when having a relaxing bath. However on Christmas Eve and after 30 mins of being on the wall hook, the front face of the wall hook detached and my Move Gen 1 dropped from a height of 5ft on to a tiled floor.😭

Needless to say, this hasn’t enhanced the aesthetics of my Move!

 

If any of you have a Move Wall Hook, I’d be very wary of using it!

 

Best answer by Sotiris C.

Hey ​@UKMedia, thank you for the warning, this obviously shouldn’t happen.

I am aware that you’re already in contact with us to get this sorted, and please let me know if I can be of further assistance.

For anyone who experiences anything similar, please contact our Support Team.

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1 reply

Sotiris C.
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  • Sonos Staff
  • 748 replies
  • Answer
  • January 7, 2025

Hey ​@UKMedia, thank you for the warning, this obviously shouldn’t happen.

I am aware that you’re already in contact with us to get this sorted, and please let me know if I can be of further assistance.

For anyone who experiences anything similar, please contact our Support Team.


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