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Move Wall Hook - Be careful

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I have had a Move Wall Hook for a few years now. I wouldn’t say it gets a huge amount of use but it’s mounted in our bathroom and is good when having a relaxing bath. However on Christmas Eve and after 30 mins of being on the wall hook, the front face of the wall hook detached and my Move Gen 1 dropped from a height of 5ft on to a tiled floor.😭

Needless to say, this hasn’t enhanced the aesthetics of my Move!

If any of you have a Move Wall Hook, I’d be very wary of using it!

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Sotiris C.Answer

Sonos Staff

Hey @UKMedia, thank you for the warning, this obviously shouldn’t happen.

I am aware that you’re already in contact with us to get this sorted, and please let me know if I can be of further assistance.

For anyone who experiences anything similar, please contact our Support Team.

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