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Contributor II
Jan 7, 2025 2:47 PM UTC
Answered

The app randomly signs me out

The app randomly is signing me out. Anyone else have this issue?

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Airgetlam
AirgetlamAnswer
Jan 7, 2025 6:08 PM UTC

The next time it happens, I would recommend that you submit a system diagnostic, and call Sonos Support to discuss it. But don’t post the resulting diagnostic number here, they get sensitive about GDPR.

There may be information included in the diagnostic that will help Sonos pinpoint the issue and help you find a solution.

When you speak directly to the Support staff, they have tools at their disposal that will allow them to give you advice specific to your network and Sonos system.

Bruce

2 replies

Lyricist III
Jan 7, 2025 3:37 PM UTC

Yes, I am having the same problem

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Airgetlam
AirgetlamAnswer
Jan 7, 2025 6:08 PM UTC

The next time it happens, I would recommend that you submit a system diagnostic, and call Sonos Support to discuss it. But don’t post the resulting diagnostic number here, they get sensitive about GDPR.

There may be information included in the diagnostic that will help Sonos pinpoint the issue and help you find a solution.

When you speak directly to the Support staff, they have tools at their disposal that will allow them to give you advice specific to your network and Sonos system.

Translate
Bruce