Fix & Optimize

HiI have a ProJect turntable connected to the line in of my Sonos Port, i have bought a 1MII B03Pro bluetooth transmitter/receiver and connected it to the line out, i have connected my Sony Quiet Comfort headphones to the transmitter, when i put a record on the music still comes through my Sonos surround sound Arc 2 x play 1’s and sub. I had grouped the port with my living room surround but i was expecting the sound to re-route through the line out and to my headphones?Any advice would be greatly appreciated.ThanksNik.

Arc Ultra with 2x 300 ERA surrounds and dual subs. Music is horrible, no bass response on subs and mid range is missing completely. Sounds like an old AM radio. Is this a problem with the app? 

Hello, the Era 300s have arrived. I put the Era 100s in double Stereo in another room and as before connected in surround. I was amazed by a first test without trueplay of how they go. Audio track right for example everywhere by Flettewood Mac in Atmos is something incredible. A nice leap compared to the Era 100s. Then configured in stereo and to tell the truth they disappointed me. Lower sound less undivided. Re-set in surround with the beam 2 and the mini sub. Indeed the mini sub has gained strength with the Era 300s. Satisfied at the time of purchase.Remain the mistake Sorround vero best vs Stereo.Andrea. 

​@Corry P Hi. Is it normal to have to re-authorise to Sonos radio once or twice a week? Happens on both my iPad and iPhone.I do not have a paid subscription to Sonos HD.I have sent through a diagnostic.Ross. 

Hi,I have a Sonos ONE gen2, it was working ok with the S1 app under Android on my Xiaomi, but the S1 app asked for an upgrade without giving me other option, and now the S2 app is not working : it kept showing the splash screen and nothing else. I tried uninstall / reinstall the app several times without success. I also reinit the Sonos ONE that now is showing a green flashing light.As my Sonos ONE lost its config, I cannot run any setup… And cannot use my speaker anymore…Any idea ?

I store my media files on an external drive in a folder called \Music.  My MacOS Music folder which contains the library is stored on the internal drive in a folder called \Music.I have created a share to the external Music folder, \\MacBook-Pro\Music, and added it to the Sonos app, the music was indexed and it plays properly.I now want to add in the playlists I’ve created.  The problem is I can create a share for the internal Music folder but its address looks exactly the same as that for the external folder, \\MacBook-Pro\Music.  Obviously the underlying network path for the two are different but the Sonos app only requires the \\host\folder name format.I haven’t tried adding it to the Sonos app as I fully expect it not to work - how could it determine the difference between the two??  Is there a better solution than copying my music library file to the external drive and re-indexing the Music Library in Sonos?

Hi, I have a pair of sonos one gen 2 whivh I would like to pair to a sonos sub gen 4. Has anyone tried this combo before?Thanks!

If I am away from home, will Sonos Radio HD stream via the iPhone app to the Ace headphones? This the last factor is deciding which over-ear headphones to buy, and whether to continue with iTunes. Thnx in advance. 

I have a Sonos one and a routine that plays music for 2 hours. At the end of 2 hours it just keeps playing. I have tried stop audio in  device settings but that does not work

Good morning,Is it foreseen to include Amazon Music in Sonos for users from Belgium?I read that the workaround would be to modify my address in my Sonos profile and to indicate an address where Amazon Music is available in Sonos (France for instance). But I prefer not to put a fake address in my profile,  for my future orders, my contacts with the support,… Thank you

I’ve been a long time Sonos user, but only recently installed a whole home AMP driven system (rather than just plug in sonos speakers). I’ve heard a lot of the complaints about instability of the new Sonos App, but hadn’t experienced it much till now. Wondering if there is a solve, or diagnostics I can share with Sonos to help them stabilize the new app. I regularly group 4+ zones throughout the house and it regularly stops playing and when I go back in the app, the entire group is disconnected, each zone shows “no content”, and need to be regroup the speakers and select a content source. Am I experiencing what many have been complaining about? Either way, this is sad as hell. Previous generation of Sonos was stable and reliable. This is disappointing.Sonos team, reach out and lets work together to get this solved.

hi my name is Adam. I recently got a new speaker. The Sonos Roam SL and I know it has warranty, but I think I accidentally purchased the warranty the extended warranty early. Can I cancel it and re-purchase it again or do I have to be buying a new device and then pay for the new one 

Sounds like this is a design flaw, but my Sonos beam is wall mounted.   the hdmi cable seems lose in the port and therefore the soundbar looses connection.  any fixes?

I usually play music from my SoundCloud account on my Sonos speakers. However, it’s two days that it keeps asking me to reauthorise, which I’ve done several times, but it still isn’t working.I’ve tried removing and re-adding SoundCloud to Sonos, but it keeps showing the message, “Unable to browse music”I contacted Sonos support and they can’t find any solution.  Can Sonos help? Anyone has any tips?

Era 300 no conecta por medio de cable auxiliar ?? 

How do I know if my 2024 Sonos products are eligible for the extended 1 year warranty?

I have a Play:1 below in the Kitchen where I can listen to the news, which is coming from the Roku Ultra to the Beam. I had the Play 1 on wifi - it is setting near the Orbis extender.  It drops out now and then for a few seconds while the Beam continues to play.  (I’m close enought to hear that Beam is still working.)The Orbis extender is connect via wifi to the router.I’m testing connecting the Play 1 to the extender with an ethernet cable.Is that going to cause issues? Play:1: KitchenSerial Number: **************Sonos OS: S2Version: 16.5.1 (build 82360160)Hardware Version: 1.20.1.6-1.2Series ID: A200IP Address: 192.168.1.12WM: 0 Beam: Living RoomSerial Number: **************Sonos OS: S2Version: 16.5.1 (build 82360160)Hardware Version: 1.35.1.6-1.2Series ID: A200IP Address: 192.168.1.14Audio In: Dolby Multichannel PCM 5.1WM: 0 NETGEAR Orbi Whole Home Tri-band WiFi 6 Mesh Network System (RBK852) – Router With 1 Satellite Extender Moderator edit: Serial numbers removed

I have a Sonos Gen 1 system with the S1 controller.  I want to add a subwoofer.or two. Can I add 2 subwoofers or more? Does the subwoofer need to be Gen 2 or Gen 1?

Now that Spence has been fired what is the app development schedule?

my Sonos connect will not show up on my iPhone 15 in the original Sonos app

Looking for advice. Thanks in advance!Recently moved homes from a house that we had SONOS arc, sub, and 2 Era100 speakers for surround sound system. The new house has 7 speakercraft in ceiling speakers (2 fronts, 1 center, 2 rears, and 2 in the master bedroom) I want to use my Sonos system (Arc & Sub) for the surround sound with the 2 rear in ceiling speakers connected through a Sonos AMP. This is already hooked up now and works well. But I want to be able to use the other in ceiling speakers (2 fronts, 1 center as well as the bedroom speakers) for music or TV while entertaining guests. My question is can I use a speaker selector and connect it to the Sonos Amp to my receiver and other speakers? Do I need a Sonos Port? Do I need another Sonos Amp? I am thinking the easiest way is to run the rear speakers from the Amp into the speaker selector then have all other speakers connected into that and connected to my receiver. That way I can use the rears for surround sound system and use

Can I use am Amp to connect existing in ceiling speakers to my Sonos Arc plus Era 300s? The house we’re in has them already in the den’s ceiling. Where should I place the Amp? How’s the best way to connect and sync everything?

I try to configure my tv remote control with ny sonos ray and it seems to work, message configuration successful, but later it doen t work, I try again and happens the same

It is still not possible to play “Artist Radio” song lists on Tidal when using Sonos’ iOS app. When will this be fixed?  It’s been more than 4 months without this basic feature!

Hey, I live in an apartment and have 2 different rooms that i usually pair anytime i want to listen to music.PC Speaker: IKEA SymfoniskLiving room: beam + sub mini + 2x one sl Whats tedious and unnecessary:I cant choose to play on everything directly from Spotify, i have to pair them first I want the IKEA Symfonisk speaker to play at roughly 75% of the volume of my living room. So i typically set it to 30, and the living room to 40. Whats wrong is the volume control, if i raise the volume of everything it doesnt take the volume ratio into consideration, eventually ill end up with living room at 60 and pc speaker at 50. Why???? How does this makes sense? I cant think of a single scenario where i would like it to function like this…Hope you can bring an update to at least fix the volume control or add an option to lock the volume ratio between rooms.