Fix & Optimize

I burned a new album to my music library. I played it several times on that day. The next day, I went to play it from my Windows Sonos app. The app said it had updates. I applied them. With the same playlist on the same speakers as the day before, I went to replay the album. It failed withCouldn’t play <music library file>.flac. Try again.I rescanned my music library. That did not help. I tried again and again. That did not help. I waited for a couple of hours and I could start to play the album. I stopped midway through the first song.Today (two days later) I retried playing that same album on different speakers. I get the same error. I tried other speakers, even the original ones, and I still get the same error again and again.The only thing that has changed in my system was the Sonos update. Did Sonos break my music library again? Apparently so.Am I the only one?update:I tried replaying the two prior albums from my recently played history.They started to play fine. I then trie

As per title, i use two sonos one 2nd gens. One fell and now the bass is distorted (unless i put -4 on equaliser)Ive opened the speaker as im impatient, if i have the speaker opened slightly the distortion stops. Obviously i dont want that but before i go any further, can i really fix this 

Does anyone know where or how I can purchase the original Sonos Ace travel cases? I think they’re beautiful and high-quality; it’s a shame that, since I’ve been moving around a lot, I lost mine. I’ve tried looking for original options, but they’re not available on the official Sonos website.I admit it was my mistake, but I’d like to buy an original one. Thanks.

To jest marzeniem wielu użytkowników Sonosa 

Is Sonos resolving this support problem?

How can I get this speaker to work?Moderator edit: Picture with serial number removed

As per title, i use two sonos one 2nd gens. One fell and now the bass is distorted (unless i put -4 on equaliser)Ive opened the speaker as im impatient, if i have the speaker opened slightly the distortion stops. Obviously i dont want that but before i go any further, can i really fix this

I want to install 4 satellite sonance SGS Speakers and 1 sonance SGS subwoofer. I also want to listen to music via the Sonos amp for this zone. Can I use one Sonos amp or do I need the Sonance amp and also a Sonos port.

I’m moving to a new home and I have a Sonos system in my current house with built-in speakers. Should I take these components with me to my new house where I will have standalone speakers not built-in speakers? 

Hello everyone. Apple music does not play. Gives me the song title and the album cover but then says the connection was lost. Does it 3 or 4 times then drops. All the other services (pandora, audacy, iheart) work just fine. Does anybody have the same issue? Thanks.

TV audio will connect to my beam and sub only when i first turn the tv. The amp will connect only after I turn the TV off and turn back on the second time.

Hi - we have a new arc ultra. It says it is connected to our new Samsung TV. Xfinity is our provider. We can watch TV and get sound from the TV sound. When we change the TV sound settings to the arc ultra we get no sound. Everything appears to be connected properly.  Why is there no sound from the arc ultra? Thanks!

I have a new issue with a stereo pair of Sonos One SL speakers. Recently, green status lights have come on even they are toggled off in the app. They come on and stay on when sleep timer ends.  Toggling them on and off did not help. Power cyclubf did not help.  I talked with support and there was an update available. I ran it and then, maybe five minutes later.   The tech said if the issue persists to do a factory reset, which I thought Sonos no longer recommended.Then I put on music, set sleep timer, and green status lights came back on.  This seems like an update caused a problem. Anyone else having this problem? BR

I use a Sonos One stereo pair in the bedroom and frequently use Sleep Timer.After recent updates, when Sleep Timer finishes and playback fades out to zero, both speakers show a solid green LED during the night.Important behavior:If I manually pause playback → no green LED appearsIf Sleep Timer ends playback → green LEDs appearSpeakers remain fully online and functionalNo need to restart or reset devicesThis did not happen previously and seems like a change in behavior after recent Sonos app/firmware updates.Since this occurs in a bedroom use case, the LEDs are disruptive at night.I suspect Sleep Timer end-state is now treated as mute/idle, triggering the green LED.Can this behavior be confirmed or reviewed?

I noticed that playback of apple music atmos tracks sounds great and with a wide soundstage on my single ERA300. Playback of stereo tracks sound much more constrained to the location of the single speaker.I am well aware that true dolby atmos necessitates a surround speaker layout with ceiling speakers. It seems to me it should be possible to upmix stereo signal so that it sounds just as spatial as atmos from a single speaker. The upmixing in both cases is artificial anyways as it only simulates a spatial reproduction. My Denon AVR has plenty of upmixing schemes that I can chose from. Why does sonos not implement a similar upmixing schene?

My 5 Sonos speakers all play music from my network share except my new Sonos Play.My new speaker will play music from Spotify without problems. Any ideas, regards Adam 

1. How can I create ad-free playlists of various genres? 2. Does Sonos still block playing downloaded music from my iPhone? 

For the second time in 5 days Pandora has stopped working.  It was playing and then stopped. Radio stations work and I can play my music library.I spent a lot of time with their chat bot and then a service representative,  which was completely unproductive (yes, my internet was working- all other sonos services were working).After the first instance, Pandora worked the following day. Anyone else having this problem? Ideas for getting Sonos to pay attention?Thank you

I Love my Sonos Ace headphones . The sound quality is so good and they are so comfortable to wear .I use them 3-4 times a week for a year, but have just notice the headphone cushion is lifting on the front.The ear cushions are fine. Are Sonos prepared to set and behind their excelllent product and repair or replace! 

I have a system consisting of an arc, a sub and two era 300 speakers .  One day they just disappeared from the app. It says not connected.  I have two other Sonos systems and they work fine.   

My current system is a older playbar, 300 stereo, play five, one and a move 2. they all connect well through the app except for the play bar. I’m not able to connect the play bar with the system when I watch TV can you help?

Whenever I look for a particular artist via the Sonos app (through Apple Music) I get “An error has occurred with Apple Music. Try again later”. On the rare occasion an artists albums show up the playlist is empty. I have re-authorized my Apple account, restarted my iPhone and Sonos app. Everything shows up in the Apple Music app. Any suggestions?

I have 2 Era 300 speakers that keep cutting in and out and just wanted to know if i can use an Aux y spliter to connect to both adapters with out having any problems

I have a new arc ultra.  I am trying to add a pair of Fives as surround speakers but they are not available when I go into the app to add surrounds.  I can see two amps that are on my system as options but the Fives are not there.   The Fives are not stereo paired and I did a factory reset on them to add them back to my system.   I can see them in the list of speakers available to play music on but just not to add.   anyone have any thoughts?

HiHoping for some advice please. My nephew signed into my Sonos Ray and now it thinks he is the main account holder and won't let me update or adjust volume. He can't remember the details he used…Factory reset my only option? Thank you for reading.