Fix & Optimize

Cannot get any volume on our Beam. 

Hi,I have a Sonos Arc which I purchased in June 2024. I recently setup Alexa as my voice assistant and have had issues with it randomly disconnecting. The disconnection happens when I’m watching tv and when I’m not.  I came across some threads in the Sonos community which had the same issues and I tried all the diagnostics.  I ended up calling Sonos customer service and they also ran diagnostics with me and I am still having the same issue. The options I got were either I send my Arc in and have the technical team diagnose the problem and if no resolution is found they would send me a new one. The other option i was given was to purchase a new Sonos Arc Ultra.  This could be a three week long process and I would not have a sound bar to my disposal. Which is not a big issue but when you spend almost a thousand dollars on a sound bar you would want to use it.  The tech then asked me to disable my touch controls. And I asked them I would lose functionality of my device. I shouldn’t have t

Latest app update struggles hard to stay connected to Apple Music. It frequently skips songs and notes it could not connect to WiFi. Not experiencing WiFi issues with any other devices on my network. Attempted to submit diagnostics to Sonos in the app 3 times and all failed.

The language of the title displayed in the "Now Playing" window does not match the language shown in the list.All basic playback functions work perfectly without issue. I use Sonos app in Japanese. All my accounts settings (language and location) are configured to Japanese and Japan. When playing music from YouTube Music, the "Now Playing" screen displays track titles in English, even if the original titles are in Japanese. This issue does not occur with other music services. For example, Japanese titles are displayed correctly in Japanese when using Amazon Music. Restarting and reconnecting the services did not resolve the issue.While this is not a critical problem, it is a bit inconvenient. This is a minor issue, but I thought it might be worth asking here. Has anyone experienced a similar issue or found a solution?  Example1: YouTube Music, a list is Japanese, but Playing window at the bottom is in English.(This occurs across the mobile app, web app, and Mac app.)Example 2: This iss

I keep my iPhone, Spotify app and Sonos apps and devices updated. But my Sonos system has, time and again, shown itself to simply be not up to the job of streaming Spotify or podcasts reliably from my iPhone. I constantly move between Bluetooth and AirPlay, but a single move between them usually confuses the system and produces a glitch which takes time to resolve. Glitches include:  * losing connection if a song is paused for more than 10 seconds   * delay between speakers   * if I send to too many speakers at once, it fails, need to do it slowly one speaker at a timeMost often of all…  * looks like it’s playing on my phone, at volume, through any of my speakers, but can’t hear anything Very often I have to switch my phone off and on again and completely start again. Most days. It takes at least 90 seconds to do this. And once every two weeks *even that isn’t enough* and I need to reset the speakers manually!!!It’s been like this for two years.I have bought a standalone non-Sonos spea

Hi there,I am currently struggling with one Sonos speaker that keeps “disappearing” from my system due to, I think, weak WiFi connection where it is. I am considering upgrading to Sky Max WiFi for their WiFi guarantee of at least 25mbps in each room. The small print says if the WiFi doesn’t reach a room I will be sent a Sky Max Pod. I can’t work out if this is a mesh or an extender. If it’s an extender, won’t this make my problem worse? Has anyone experience of Sonos and Sky Max Pods?many thanks,

Hello,I have a new Arc Ultra and I would like to know if I can use my Beam (2nd gen) as a rear speaker to have Dolby Atmos.Thanks & Regards,

I have a Sonos One SL, it worked until the last week or so when it completely stopped responding.I’ve done a factory reset, removed and reinstalled apps, reset everything I can reset and it’s stuck in the Error Code 1000 loop.The support documentation says it’s a timeout error but the error occurs instantly when requesting a check for updates.I’ve seen plenty of posts about but the only solution I’ve found that comes close to resolving it is to throw it in the bin and get something other than a Sonos.

Sonos Roam used to work seamlessly, but some months ago, I started having issues connecting to it from my laptop. Immediately after connecting it would just disconnect. Not sure why but it renders it unusable for when I need it to connect to my laptop.

When watching movies the noise and music is way too loud relative to the dialogue. I have enhanced speech dialogue on as well as night mode and ambient mode. I’ve tried lowering the max volume and then I just can’t hear the dialogue. I’ve also lowered the bass all the way. Any suggestions? I have the play bar and Sonos one speakers 

Good morning! I have a 75" TV, a mini sub and an arc ultra in my room. All that equipment that I mentioned is in front of my bed. Now I bought 2, it was 300 to put them on the dry wall of my bed about 3' away From my head, the rasks I bought for the wall are annoying. My question is whether the 2 era 300s have to face the wall where the TV, arc ultra and sub mini or in direction to my head?

This has happened several times over the last 6 months. The iOS app will work as expected for about one week and then it will open the splash screen, freeze and then clear. I end up deleting the app and then download it again and it works for another week or so and then I do the dance all over again. Easy enough to join the existing system but a pain in the rear to have to do it continually just to use our whole home system. It wasn’t cheap to install but was supposed to be a great system and it was until lately. Am I stuck with having to delete and download weekly or does anyone have any recommendations?

My Sons Ace no longer activates Siri. It’s not an issue with my phone as have now replaced my phone to a new iPhone 16 and the issue remains. Long pressing the sound control button on the ace does nothing. I’ve spent ages on with Sonos customer services (who were trying to be helpful to be fair) but to no avail. I’ve now very disappointingly received the below email from Sonos which I find unacceptable. Anyone else had this issue?   from Sonos: Hello Matthew, I hope this email finds you in good health. My name is Daniela, level 2 member and your case has been escalated to us. I'm sorry about the inconvenience with the Ace not activating Siri any more, I checked and this is actually not a Sonos Ace feature, it may be possible for it to activate by doing a long press in the ANC button, however, if you check the User's guide, there is nothing related to Siri and the Ace being compatible, that said, if it is not working now, we don't have troubleshooting steps for it since this is not part

Hi, I’ve been using Sonos for over 10 years with no problem, over the past 6 months I’ve been experiencing drop off from a pair of Sonos 1.  In the room affected I have 3 Sonos 1 and a hard wired Sonos boost, to try and resolve issues  ive reset both speakers back to factory, added a boost, upgraded my internet package to 500 meg had Sonos support dial in multiple times and checked all I.p addresses, no conflicts.  Weirdly the other speaker in the room isn’t affected, does anyone have a clue?This is literally last chance before I remove the system all together. 

When I tune to 4K/HDR content and/or content broadcasting in Dolby Atmos, I see monikers in the upper right corner of my LG OLED G4 that read “HDR” and “Dolby Atmos via sound bar”.Which device is delivering these badges to the TV? Is it the TV itself that is recognizing the video content for the “HD” logo and the Sonos is somehow confirming the content via eARC and sending the audio “Dolby Atmos via Sound Bar” badge? Just curious. Thanks,-PH 

bonjouril n’est plus possible de lire les playlist de apple music sur le play 1.toutes les mises a jour sont faites.je peux écouter les différents artiste de ma bibliothèque mais pas les playlists.j’ai déjà re autorisé apple plusieurs fois.merci

I’ve seen a few other posts on this, but nothing very definitive.I have a setup that includes two Amps; both are wired - one directly to my core switch, and one to a switch in my bedroom which is in turn connected to the core switch.  Both are using different cable types, and I’ve swapped them out to known working cables to help eliminate that (they tested fine and connected at 2.5GbE for other devices with no errors).  Right now, they are on my old switch but I’m moving from a MikroTik setup over to a Ubiquiti setup.  I don’t use STP on the MikroTik - but the Ubiquiti use STP to prevent loops in the logical topology (I know I can turn it off, I’d like to not do so).The “Disable WiFi” option is greyed out for both of the Amps.  I can see link lights on the back of each Amp (flickering as data comes in/out); the switches report a 100 full-duplex connection.  Oddly, I don’t see DHCP via the wired interface for them at all - it’s strange, it’s as if they are connected physically, but the

Posso aggiungere 2 spider Sonos one al ad un impianto con arc se soowofer  

Have a Sonos beam from 2/2019. All working great until now. New tv and new iPhone 16. Want to reconnect to Sonos app, which is now Sonos 2. Can’t finish set up dies with error 1,106 during update. any ideas?thanks 

I’m fed up of updating the app and it going wrong so normally leave it a while.   But this app update is being forced on me - basically blocked the use of the app for any of my many Sonos speakers.  

Sound drop outs with Sonos Arc and crackling. I bought my Sonos Arc a couple of years ago. It had this problem to begin with, however I changed the settings and unplugged everything including the wifi and then plugged everything back in and it has been working fine for about a year or so, however recently it has started happeneing again and I’m not sure why. I have done the same things as I did before however to no avail.  I’m hoping someone here can help me with this. Many Thanks. 

Like other users, I’ve been toiling with getting Sonos to index and use my local Music collection.  I finally ran across this article:https://support.sonos.com/en-gb/article/share-your-macos-music-folder-with-sonosI otherwise granted Sonos full disk access, and yet it still could not use “My Music Folder”.   This makes no sense.  Further, it makes no sense that to use my music collection, I’d have to go through yet another protocol (SMB) -- granted this works, and I’ll take it because it’s been a lot of trouble.But my question is why?  Why can’t Sonos simply access My Music Folder?   I even shared it, no luck.  SMB it is, for now, but this really shouldn’t be the solution for Sonos and Music on the same physical system.

Hallo,ich habe eine arc Ultra per lan Kabel verbunden. Kann ich jetzt den sub 4 als WLAN Lautsprecher im Heimkino setup laufen lassen oder muss die arc Ultra auch über Wlan laufen.

Hi,I just replaced my Beam (Gen 2) by a Sonos Arc Ultra, in my home theatre system.But now, the Sub Gen 3 seems to be a lot less powerful.Before, with the Beam, when I pushed the Sub level adjustment to +2 or +3, i was able to balst the entire room… Now, even if I choose +8 on the Sub level adjustment, I feel it but very light. I can’t have the same “bass blast effect”.Obviously, I completely reinstalled the system in the App and reseted each element of my home theatre system when I installed the Arc Ultra (included x2 Era 100 at the back).Does anyone knows why this is happening (maybe someone at Sonos)...?Thanks a lot.

On my Arc Ultra, I reliably see when a track from Apple Music is lossless.  However, the same track in a different room (Paired Sonos Ones with Sub Mini) does not appear to be lossless.  I have adequate badwidth, and all apps/firmware are updated.  One of the One’s is hardwired to my router.  Not sure if that makes a difference either way.   I believe the speakers are connected wirelessly over Sonos Net, including the Arc Ultra.According to the latest message from Apple, my speakers should support lossless.  Any suggestions?  Thanks in advance.