Fix & Optimize

I have had Google Assistant installed on my Sonos One speaks for years now. But for no reason whatso ever it stopped working (just another Sonos feature).  Every time I said “Hey Google”, the speaker would take many seconds to reply then told me “there has been a glitch, try again in a few seconds” but it just wouldn’t work. I followed the instructions to uninstall the feature from the speaker and then reinstall - but it just will not work. I don’t know if it is because the Google Assist app has evolved leaving Sonos behind or what but it get blocked every time when, in the Sonos app I add assistant → Add Google Assistant → Open Google Assistant app…. and then it just hangs. I’ve checked my Google Assistant app but I’m pretty sure it has been updated since the last time I installed the speakers.  So I just can not get past this point.  I use the assistant a lot as I have smart devices all over the house.  If I can’t get this to work, I will have to get rid of the Sonos speakers and buy

Hello,I’m hoping someone can help me ensure I get the settings right on my setup. The reason for this is my Sonos Arc keeps cutting out, this causes my TV to switch to TV Speakers then back to the Sonos Arc and its driving me nuts when trying to enjoy TV. Also sometimes I will start watching TV but the Sonos will not engage and so the TV Speakers are used, I have to turn off the Arc at the plug then turn it back on to get the Sonos to take control of the audio output.I have a Sony XR-55A95K Bravia 4K VH21 and a Apple TV 4K (A2843 + 128GB) running TVOS 26.5. All connected via HDMI Cables (Apple TV --> TV & TV ( HDMI® eARC port)--> Sonos Arc).I have replaced the HDMI cables to remove the possibility of a faulty HDMI cable causing the issue, the Arc is connected to the internet via Wi-Fi and my Apple TV is connected via Cat 6 Ethernet cable.I’ve also factory restored my TV but no difference and even re-set the TV and didn’t connected it to the internet or setup and ‘Smart’ featu

I’ve seen a few discussions about this issue, but I haven’t come across anyone who has found a solution.I have a Sonos Five connected to one of my access points (5GHz, using the same SSID as my router and other APs). When my iPhone is connected to that same AP and the Sonos Five, everything works perfectly. I can start music from the Sonos app and control playback without any problems.However, when I move to another part of the house and my iPhone roams to a different AP, the Sonos app can no longer control the Sonos Five. The speaker still appears in the app, but whenever I try to pause, play, or perform any other action, I get a "Could not connect to server" error.Does anyone know what might be causing this?Roaming on the iPhone appears to work smoothly, but it feels like the Sonos app isn’t refreshing its connection properly. Even if I leave it for a long time, it never seems to recover.Interestingly, if I roam back to the main router’s Wi-Fi, the Sonos app immediately recognises wh

I’ve been invested into the Sonos ecosystem for a while now. I’m waiting for delivery of a stereo pair of Fives to go with a turntable. The question is should I upgrade my aging surround set up, namely my rear Play 1’s and Playbar. My mini sub is fairly new and doesn’t need replacing. The build quality of my Play 1’s and Playbar is such that they still sound good to my ear. Does the new stuff blow it out of the water?

BLUF: Upgrade your HD HomeRun to the latest firmware.Just putting this out there after spending the better part of two days troubleshooting sync/garbled audio issues on my 8-zone S1 setup. System has worked great for over 10 years on the current network, then one day this week started having crazy network problems when playing out from a zoneplayer, especially if I grouped zoneplayers.Wireshark showed massive amounts of IPV4 and IPV6  Multicast DNS (MDNS) frames sourced from my HD Homerun, which didn’t make any sense since HD HomeRun has nothing to do with my music setup.  Anyway, after thoroughly investigating switch configs, I had a look at the HD Homerun FW release notes.  My FW was from 2024, and as it turns out sometime in 2025 they released an update that fixed “compliance issues for MDNS”.  I upgraded the HD Homerun to the latest 2026 FW and problem solved.  I would not’ve known to susspect the HD HomeRun without the packet capture.

I’m wanting to understand if I connect a Sonos Port to an AV Receiver that is ‘Works with Sonos’ certified, will the AVR switch on automatically if a connected Sonos Port has an active alarm?I couldn’t find any of this information in the documentation or on this site so wanted to ask here. Hoping someone who has used a Sonos Port in this way can respond.Based on the answer I can decide if I should purchase a Sonos Port.

The Scan For new Content button isn’t working. When I go to Music Library settings and press Scan For New Content and then Scan Now nothing happens. Not sure which app update has caused this. There used to be an indication that the scan was in progress. Not now. Can access my Music Library and I know theirs is new content. Any ideas gratefully received. 

I am trying to stream a radio station to all my Sonos speakers via Airtime. But it is only recognising one speaker. How do I get Airtime to capture all my speakers? (I have put them into one group via the Sonos app but only one speaker is picked up by Airtime). Thanks

 SONOS STEREO SYSTEM SET UP: Sonos System is only currently displaying correctly in brown app on Computer…correctly in black app on phone...THIS IS AN ALALOG SET UP...NO OPTICAL OUT ON SOURCE_LENOVOLiving Room System 1:Lenovo ThinkPad 21JTS0BY00 -> fii0 K11R2R USB DAC -> Fulode EQ315 graphic EQ -> Sonos Amp -> Mythos 5 Definitive technologies passive speakers + definitive technologies powered subwooferBedroom System 2:Sonos Port -> Fulode EQ315 graphic EQ -> smsl AO300 pro dac power amp -> Chartwell PM 110 passive speakers + Velodyne vrp-10 powered subwooferSpectrum Internet services….Lenovo, sonos amp, sonos port all ethernet hardwiredISSUE: no matter set to living room…or bedroom…starts in living room…when set to bedroom…always drifts back to living room….sometimes choices appear in brown app…sometimes not…always has to be manually set and reset in brown app when system drifts back to living room system….also EQ is always showing activity in both systems simultan

Recently my Sonos app will stop playing if I use another music app on my phone. I used to be able to have a radio station playing through the Sonos app, and separately have a music app playing out to headphones through the phone.This no longer works, if I start playing say Spotify or BBC Sounds on my phone it stops any existing streaming on the Sonos app. And vice versa, if I attempt to restart the stream within the Sonos app, it cuts off the other music playing out through the phone. This behaviour started recently, is it no longer possible for the Sonos speaker to play independently from the phone?

Hello,I installed Google assistant on my Beam Gen 2. When Spotify is playing music, I can ask google assistant to move to another song. But if Spotify is not playing and I ask to start it or just ‘play music”, google assistant answers he is not able to do this. Can someone help?ThanksCoco

Hello, My set up is quite old but still going strong - two rear Play 1’s, a Playbar and my newest addition, a mini sub. My question is, can I add two speakers to my set up that would add to my surround sound and also work with a bluetooth turntable (Pro Ject T1 EVO BT)

Has anyone had issues with your Sonos system and wireless Access Points? At my company we have several sites that use Sonos and I’ve noticed that my Sonos app will act as if I do not have anything connected to the system unless I am near the speakers or port. After narrowing down the issue, we discovered that the app was only detecting sonos products that are on the same Access Point or if it is on the main router, even though these AP’s are the same network as the main router. Our network tech confirmed the access points are not blocking any communication between the main router and itself, so I was just wondering if there is anything else I should try or if access points and Sonos are just not going to work. Thanks!

I have 2 older moves that are not compatible with the new system I’m trying to grow with 2x era to start.   If I’m in the living room I will use 2 eras, otherwise I’ll use 2 Moves 1st gen and put them wherever I want. This is ok I’ve accepted that. The problem is that if I play something on Spotify in the living room and choose 2 Eras, it will play in the kitchen on Moves instead. If I switch back to Eras it will only play Sonos radio, not Spotify. I have played with the app forever trying to fix it. What gives?

i am mounting my sony bravia k-77xr8b tv above fireplace mantel that is 56" high & 9" deep. viewing distance is 11 feet.i want to add my sonos arc ultra soundbar to the confirguration by attaching it to whatever mount I use. Should i use the sanus tilt mount VLT7 and Sanus soundbar mount for arc OR use  the Mantel Mount model MM-MAX1? Viewing distance is approx11 feet from fireplace.  No heat issues as we dont use fireplace.  Secondly, If i use the MM-MAX1 TV Mantel Mount, will the arc utra attach properly to its included soundbar mount?

I am hoping someone can lead me in the right direction.  I have had the Sonos S1 app for about 8 years now. The Sonos S1 app controls 2 Sonos connect amps.  One amp controls the speakers in the outdoor seating area and the other amp controls the in ceiling speakers inside of the house.  While away in my vacation home where I use the Sonos app to control Era 300, Era 100 and One SL, I accidently opened the Sonos S1 app instead of the Sonos app to control the Era 300, Era 100 and One SL speakers.  Because it wasn’t working, and it shouldn’t have been because I opened the wrong app, I ended up resetting the entire system on the Sonos S1 app.  Immediately after resetting the Sonos S1 app I realized I totally screwed up because I was using the wrong app to control the Era 300, Era 100 and One SL speakers.  I should have been using the Sonos app which would have worked but was using the Sonos S1 app.  When I got back home I tried to use the Sonos S1 app and there is no system to use. When I

Hi, I was hoping you could help me with an issue.I have the latest Sonos soundbar connected to my TCL TV via an HDMI cable. It’s plugged into the correct HDMI eARC/ARC port, and I’ve enabled all the necessary settings on the TV so that the soundbar should be controllable with the TV remote.The problem is that I can currently only control the soundbar using the Sonos app on my phone or the IR remote that came with my set-top box. However, I’m no longer using the set-top box because I’ve switched to watching TV directly through the TV’s built-in tuner, so I won’t have that remote anymore.I also have the original TCL RF remote, which should be able to control the soundbar, but for some reason I can’t get it to work. The soundbar doesn’t respond to it at all, even though everything suggests it should.I’d really appreciate any advice on how to remove the old remote from the soundbar (it doesn’t even appear in the TV settings anymore) and how to pair or add the new one. At the moment, the so

I generally play imported WPL playlists from my library of MP3s, unshuffled.  I recently opened up the queue during playback to see the name of a prior song and noticed that the song order shown is not at all correct. I found that the order of the songs being played is accurate per the WPL playlist, however. Is this a known issue with the Android app?

So over the last week, I have had my ERA 100 randomly connecting to devices that have never connected to it, connecting and booting me off of it. I have made extra it's not an office prank, anyone else having issues like this? 

My Sonos move is missing from app, usually fix probs myself but unable today.  Sonos te h tell me to interfere with my Sky router reducing 5 ghz to 2.5 GHz.  I’m a not tech savvy woman aged 75 who is terrified of interfering with router.  Sky says I shouldn’t, Sonos says I should.  HELP!  I’ve NEVER been ask by Sonos to change anything in router, they have ALWAYS managed to get my system up and running by having me running from room to room switching this on and off, you all know the procedure, exhausting.  Extra exhausting today, still without my old beloved MOVE!  Any help out there?

He notado que cuando le pido algo a Alexa, me responde con un volumen que empieza a subir cada vez más automáticamente. Solo es la voz de Alexa, no en la reproducción de música por ejemplo. 

Volume keeps turning down on Bluetooth whilst using Spotify

Sometimes when the Move is in a group and I press play, every speaker starts except the Move. It says that it is playing music and I can change volume and stop all speakers by pressing pause on the Move. If I remove the Move from the group and starts the music from the Move and adds all the speakers, everything works fine. I doubt it us the Wifi since it works when the Move is alone and the other added after. How to fix this so that the Move can be added to a group without be the "first" speaker of the group? 

I have noticed that the Beam 2 seems to produce better surround effects. I can actually hear sounds coming from the rear, whereas similar sounds with the Ultra are off the the side of my position. Has anyone noticed the same thing? I’m seriously thinking of returning the Ultra and getting another Beam 2.

Product InfoBeam 2EQ: Bass +8, Treble +4Loudness: On |  Speech: OnTrueplay: No (don’t have Iphone)  Connected via eARC → Samsung The Frame 2025 TV using default audio settings (Dolby/Atmos when available)DescriptionEver since I got the Beam 2 about 1.5 years ago I have felt that there is something “off” with the sound/dynamic range and it’s not really consistent. The dialog in news and sometimes movies often feel thin, flat and “sharp/harsh” with no warmth or natural bass/resonance. So first I thought maybe it was an issue with the bass radiators but oh no, in movies there is insane rumble during action scenes/explosions for example. Almost like there is a sub in the room. So no complaints there. But somehow the bass is just not there in dialogs/human voices.When I press my ear to the soundbar I can hear that the left midwoofer next to the center tweeter being a bit louder and more open compared to the right one which is a bit more closed but with more bass. Not sure which one is corre