Fix & Optimize

After entering about half of the albums I want into a playlist, it will not allow any more albums. Recieve a message “unable to add …..to ….playlist.  These are albums on my computer.

I like to play music in Dolby Atmos. But unfortunately it only works through the Sonos app. I'm annoyed by the inaccurate search, the slowness of the app, the long loading times. It drives me crazy.Is Sonos planning a fix?

I have a new Sony STR AN 1000 AVR with a “works with SONOS” designation.  No matter what I do, I can’t get it to work with my SONOS Connect.  Do I have to buy a $500 SONOS port to be able to turn on the receiver with the sonos app?  Is it incompatible with the Connect or am I doing something wrong.  If it won’t work with this older technology I’d like to know so I can stop beating my head against the wall...

Im currently building my home theater sys with Sony Bravia 65 A80L  Sonos Arc, Sub Gen 3, SL 100 and just added 2 Era 300. All of my devices are hardwired except for the Era 300 due to the placement, Wall mounted 8 feet from the floor. Once i got everything firing fine, switched to surround then the  stuttering  (pulsing )  sound coming from the 300s every 5 seconds, otherwise zero sound issues outside of Surround. After several hours of troubleshooting, power cycles, tweaking settings in the app and factory reset, all to no avail so then i started restoring the 300s back into my system but  accidently left the ethernet cable attached to the speakers. The setup process recognized the hardwire connection and also gave the option to connect for Wi-Fi. I proceeded with the hardwire connection and that solved the stuttering  sound issue. I guess the system does not like having it’s devices split between wireless and hard wire connections. BTW, there might be an issue with the software indi

I was looking for an offline manual/guide for sonos moveI found something similar not on SOnos.com but here:https://device.report/manual/9380574

Various people have messed around with my system ( including myself!) . It is a complete mess and I want to redefine rooms/ speaker groups. How do I achieve this without the need to completely go back to factory settings?

I have a sonos Roam in my Sonos systems and it is literally a pain to use. Every time I power it on it does not show up in the app and needs to be factory reset and re-added.The factory reset and re-add its also hit and miss and almost always i need to do the process 3-5 times until it show up and can be used. This is what I just went through the other day when i wanted to use it:Power on Roam Wait for 5 mins and it did not show up in the app even-though it was on Factory reset and re add Got stuck in connecting to wifi for 10 mins Factory reset and re add again Now it connected but in the app it showed up not configured and no option to fix it Factory reset and re add again Got stuck connecting to wifi again Factory reset and re add again Finally it connected and i could play music (30+ mins later) When i was done i powered it off fully since otherwise it eats the battery in 1-2 day when sleeping I also charged it so battery is 100% This was Saturday afternoon. Today when i powered it

I have a Move and want to buy a Bluetooth turntable to connect to it. Have the connectivity problems been resolved yet?

What is this group for?This group is dedicated to discussions about the integration of Sonos with turntables. Feel free to share your current setup and engage in conversations about optimizing your Sonos system for the best possible vinyl listening experience.If you require technical help, we encourage you to create a new topic within our designated categories, where our community members and moderators will provide you with the assistance you need. 

Hi all, I have 2 sonos ceiling speakers installed in the kitchen, these are hard wired to a sonos amp in which is upstairs in a cupboard. The amp works fine, good sound from the speakers when playing from my phone.I have tried to connect my external echo dot as the voice controller. When running through the app set up, it tells me I don't have any dealers registered to my sonos account. So I go into my account to assign the architectural ceiling speakers. The audio beep comes out of the speakers, but the app says 'sonos architecural speakers not detected.Without these speakers registered to my account, I can not enable the sonos skill on my Alex app. Therefore can not link the 2I spent an hour and 50 minutes on the phone last night to sonos help doing resets, trying work arounds and they concluded that it should work but doesn't.Is anyone familiar with such problems please?Thank you

I’m using a Sonos Move. When I play a song from Spotify through an iPhone X, Sonos starts playing in the middle of the song.  Does anyone know how to resolve this issue?

This problem seems to have fallen off the watchlist at SONOS.  I called over a year ago after I upgraded my NAS to a SSD to store my music local for my SONOS system.  The last time I called I was told “SONOS knows about the problem they are working on a fix.”   The error ‘//outta/l/music” is no longer available … blah blah.  I can mount the location using a Windows 10 and Windows 11 system as well as a MacBook Pro so that eliminates and possible connection issues.    Has ANYONE connect an external disk to TP Link Router and had success getting the SONOS app to work?

Turntable record bug has bit me guys so asking questions. I was born in 69 parent had an all in one unit tv was in the middle with a turntable one side radio on the opposite so I grew up on LP.Daughter got one of those suitcase BT victrola for Xmas last year, been playing with it some over the year thinking of adding one to my system. I have an arc, sub 3 pair of one sl as front surrounds and pair of era 100’s as rear surrounds all in living room.   Talking about the turntables at a family gathering was offered one from an uncle a Kenwood kd-3077 in great condition. Haven’t taken it as it got me looking should I get an Audio-Technica LP120XBT turntable or find a vintage matching receiver and have an old school setup.   Figured I’ll have to ungroup the 100’s as surrounds and use the line in either way or just add a third. I’ve toyed with going all old and found a Kenwood  KR-6600 receiver that’s needs no work. Hoping to get some pros and cons of each from people here.

Hi guys,   I just bought the Sonos Arc and the new Sub Gen 3 and I paired them with 2 Sonos One (Gen 1) speakers for the surround setup. Yesterday I noticed that while idling and playing, there are some tiny constant crackling/static/electric current sounds coming from the brand new Sub and I found it quite irritating. So what I did first was to make sure that the connection with the power cord is secure, which it was. Then I tried to remove the Sub from the group, factory reset it and added it back to the system. But the same issue persists. I don’t suppose this is normal, right? Does anyone has a similar issue with the new Sub? I’ve checked my Sonos Arc, One and Beam and none of them has this issue. Since I just bought it from Best Buy last week, should I return it and get a new one to see if it’s something wrong with the one I’ve got?  It’s not a cheap device and I don’t want to compromise on its quality.   Thank you all!

When are we getting Google Assistant on the Era 100. I have 15 Sonos devices throughout my home and a whole smart home network with Google Assistant. I was so excited when I got two new Era 100s  for Christmas to replace some older Sonos Ones but fun fact they no longer work with Google Assistant. In what universe do new products have less features? I am so disappointed because I now have to have an extra Sonos One to control the rest of my smart home (AC, lights, etc.) and play YouTube Music which you can’t get via Alexa. Feels like a miss. -_-

Before Christmas I bought a new sonos system,arc , gen 3 sub, 2 era 100 de sub is still not connected inspite of paid expert installation….what a terrible product and waste of money…..the help line is absolutely useless 

I have a Sonos move that is now out of warranty. Without any warning last month November 2024 i lost connectivity of move and could not add to my APP S2. I have attempted multiply fixes with Sonos Support to no avail, who now advise me that as machine is not in warranty all they can offer is a replacement voucher, this is my 5th Sonos product that i have purchased without any issues.So disappointed with the response by Sonos and am now seriously considering purchasing a different speaker, £300.00 for a machine that lasted just over 2 years and then to have Sonos accept no responsibility for a flaw that if researched is clearly there doing. So disappointed with the product- imagine selling something that has compatibility issues with specific wifi settings\channels- i have had no changes with my network recently and the Move has not been damaged in any way, really poor by Sonos.

Hello,I plan to buy multiroom audio system, but I am a novice in this area. Because the final project (several rooms) is going to take a significant budget, I would like to try it first with something cheap (Play:1 speaker).I know that it is not a new model, so I wonder what kind of limitations I can expect - does the new application on Android will work? Do they still pull firmware upgrades for the speaker? Something else?Thanks in advance!

Set up Sonos Ray using Sonos app for iPhone. During a friend party we used it as standalone player (without connecting to TV). we were using Spotify via Sonos app but - when we have  reached 100% of max volume -  sound was intense but very low for the power of this soundbar (I can make the same volume with a portable small speaker like Bose) is this normal ??

Can you add a feature to SonosMove to switch it back to wifi after a certain time of inactivity via Bluetooth?Use case: I switch from time to time to Bluetooth to stream music from a turn table via my SonosMove (first version). When the vinyl is over and I don’t listen to that source anymore, I have to go to the Move and switch it back to Wi-Fi to use all other music sources and voice assistant.Request: it would be extremely useful if the Move would switch to Wi-Fi after for instance 1 hour of Bluetooth inactivity.Extra: if the time can be set in the settings of the Move between values such as 30mins/1hour/2hours it would be even much better.

Hi looking for some help with my playbar. All has been working fine for the whole time I’ve owned it, but this week I started to have problems. In my living room I have a playbar with two play1’s as surround speakers. They all stopped working and were not connecting to the app. The speakers in other rooms were not affected and continued to be useable. I managed to reset both the play1’s and add them back without a problem, but the playbar won’t reset or connect. The white light come on the playbar as soon as you plug it in, and then nothing else. I tried to contact the online help support, but they kept going around in circles saying hold the play/pause button when connecting power. I kept telling them I’ve done that 100 times and it won’t reset. I’ve looked at my router to see if it was connecting or has an ip address, but it was showing as not connected. I deleted it off the router incase it would sort out a ip problem and would connect again, but so far nothing. does anyone have any

So, ive seen a few comments about green flashing lights when surround speakers are turned off. Surely this could he fixed in a software update? Sometimes u don't want them on and just want to use the sound bar for regular tv, or is this me being weird? What could be the point of them, I mean I know that they are off as I have just pressed the button that says surrounds off!! Unless sonos have shares in black tape which as far as i can see is the only way to stop them! 🤔

Hey Sonos Staff, many of your customers have Playbars on walls that are wallpapered or made of brick, stone, etc.  when you make a product that you cant upgrade to due to not being able to cover old drilled holes to accommodate YOUR product, you leave us no choice other than to keep our existing Playbars.  I have tried every which way to make this work but cant sit there with visible holes in the wall. You should provide a way to upgrade and accommodate existing templates.

Hello, I’ve recently bought an Era 100 and find it really disappointing that a USB-C to UBC-C connection is not considered as a possible line-in. This would definitely make sense since more and more phones just offer a USB-C connection without a 3,5 jack.

hello everyone.I would like to ask you for help. I use kodi streaming services and all my movies play in audio track: stereo PCM. I own a sonos Beam gen 2 + 2x ikea symphonisks. The last movie I saw now, John Wick 4, had audio features: codec atcs a/52b (ac-3, e ac-3); 6 channels; layout 5.1 (side). Could I ask You for advice on how to get my movies to play at least in 5.1 format (when the side speakers are connected)? Thank you very much