sub gen 3

Follow the instructions in this article to set up the Sub:

https://support.sonos.com/en-us/article/set-up-your-sonos-sub

Ofcourse I have been following all instructions, the arc and era’s are working but the sub can not be connected. I have been reading the community reports and many people seem to have the same problem. It’s very frustrating 

Try unplugging the Arc and Sub from power for a couple of minutes and reboot your router and phone. Also be sure WiFi is enabled on all speakers in the Sonos app.

I have done this including  resets at least 20 times…. Chatted with the sonos “ help” service, spoke with an ignorant sonos helpdesk lady….. it’s  not the product but the wifi answers etc.

all other equipment including my central heating are running on the same system without any problem… except the sub

Have you tried temporarily wiring the Sub directly to the router with an ethernet cable before you start the setup process?

I did…. And then the whole system is down….

1. Is the Arc wired to the network? If not then don’t wire the Sub. Doing so will cause issues.
2. Are the Era100s connected as surround speakers? Do they work okay?

What error messages are you getting? What happens when you try to bond the Sub to the Arc? 

Dear Ratty

no the arc is not connected via an ethernet cable but works well on the wifi as welk as the era’s as surround speakers…. All is visible via the sonos app……except the sub…

btw … thks for your attempts to help….

What messages do you see in the app? The Sub should work, unless of course it’s faulty.

Factory reset the Sub, then see if you can add it successfully.