Fix & Optimize

Your product is absolut trash. Spent 3 days trying to connect the sub mini to my beam. Packing it up and returning. Product is trash, customer service is trash, support is trash(spent 2 1/2 hours with them) and the company is trash.Should have listened  to all the bad reviews. I have done all your steps at least 20 times. I have a Bose system in my living room and it literally took 10 minutes to get it up and running. Will never recommend this product to any one of my customers.  Thanks for nothing.   Sent from my iPhone On Mar 25, 2025, at 6:23 PM, Sonos Support <support@sonos.com> wrote:

Hi, I use a Connect to stream a playlist from my Plex Media Server to a legacy speaker system (B&O 6000’s and a set of ceiling running off an Ashley amp) and also a Sonos Arc.I actually have two questions:Is there a way to normalize the volume of the playlist in the Connect? Most tracks are fine, but occasionally they’ll be quiet tracks. I’d can use a hardware compressor between the Connect and DAC, but then the normalized audio would not reach the Arc. I wish there was a normalize setting on the Sonos app like there is on PlexAmp.  Is anyone else having trouble with Alexa routine? I’m just trying to pause playback at night and restart it in the morning, but I’m seeming to get anywhere. Alexa does not seem to find the Connect at all, and the Arc is set, but it just doesn't work. Many thanks in advance 

As my patience for sonos is running thin and this latest issue has me in a melt down. Looking for some feedback/therapy lol. SonosNet will stay as my primary connection as I still believe it to be for less problematic then random wifi and Sonos’s new tech support stance of blaming our routers and not helping. after the last update my boost is hardwired and shows as connected but no speakers are connected. If I hardwire any one speaker they all show up. I tried resetting the boost and adding it again and though it shows up on the device list, as soon as I unplug the Ethernet from the speaker the devices all vanish except for then boost.  In the years of circumventing issues I’ve never seen this one.  Sonos advice was I need to reset my entire system. I started with easy to access speakers but they will not add to the boost based system. Any thoughts?  

era 100 does it need a power connection

I have  2 home theatre set ups.  1 in basement with Sonos arc, Sonos sub and 2 era100s. The other is the family room with sonos soundbar and Sonos sub. Can a different show/movie be watched in each zone at same time with Sonos sound ?thx Gordo 

2 amps show on the app w the sound slider grayes out and no sound coming out. How do I fix this ? 

My current setup is Play Bar, Sonos One, and Sonos One SL as rear.  (Previous 2 Sonos One but I do not need 2 voice control in the same room, and same issue before switching too)Network setup is Eero 6 mesh, and TV is LG 75UK6190PUB.  Currently no devices are connected via Ethernet, as Sonosnet was awful in a multi dwelling apartment where Wifi is VERY saturated.  (With sonosnet half of my speakers are always offline… I have concrete walls in my apartment and Sonosnet was just not penetrating no matter how many nodes we add.  For context, I had bought 2 Sonos Boost to no effect whatsoever) When watching anything in Dolby Digital 5.1, the surround system goes awry in a few minutes - Playbar and Rear are still in sync but sound is stuttered.    Resetting the TV (unplugging from wall) seems to be the only fix.  But problem usually comes back within the next 10 minutes.Are there any fix?

It has taken a while for me to start using my Move 2.First it would not update (before first use). It kept saying there was a problem connecting to my Wifi. Even though the other 50 products in the house work properly. I had to go to someone else his house to use their Wifi which worked immediately.  When I got back home the Move 2 needed to be added to my account. Which then also failed at my home. After creating a new account (and multiple tries) it finally added the Move 2 to my second account.  Now the Move 2 is visible in the app and can be used, BUT it keeps saying “Not registered”. This way I can’t see the battery level or access the settings.  It did work for a brief moment (after using a method from another user = logging out in the app, resetting the app and logging in again). But after a few minutes it said “Not registered” again and the previous method does not help anymore.  I’m out of ideas because I have tried literally everything (reboots, resets, factory resets, app re

Roam needs wifi connection before switching to bluetooth ? Why does it not connect by using mobile internet. Confused. I want to use in caravan but wifi not always available. Any assistance woll be appreciated. Thanks .

Hi everyone, and apologies in advance for my stupidity, but getting very confused…We have just bought a new house which has ceiling speakers installed in the kitchen. The previous owner of the house advised that you needed an amp in order to play them. Thinking I was being smart, I took a photo of the amp (Sonos Connect:Amp Gen 2) that the previous owner had, and bought one thinking that would do the trick!However, I am mystified on how to connect it. The speakers have loose wires that go into the cupboard that the amp is housed in, but there is no way that I can see to connect to the amp. I read on the Sonos site that they should connect using banana plugs so I ordered some off the Sonos website but they are too big for the holes at the back. What am I doing wrong and how do I connect my speakers and play music?!? Grateful for any advice any of you can offer!  

I have a Beam 2 connected via HDMI(eARC) to a TV and a single Era 100. Both are on the same wireless network. If I group the speakers together, I only get TV audio out of the Beam. If I play music on the Sonos app, they both play flawlessly in sync.I've tried associating them in the same room and as separate rooms. The app acts like it's playing on both speakers when I group them. Is this just not possible in this configuration? 

I’d like to restart the conversation about adding the ability to pair two sub mini’s in the same system.About a year ago, a Sonos rep replied to one of the many closed threads about this that it ‘could’ happen, but he wouldn’t confirm.I’d like to cast my vote for what should be a fairly simple thing for Sonos to do (since they already have this feature with the subs gen 3/4).   I have a small condo and personally prefer the tighter sound of the sub mini, but would just like to have another to spread the bass more evenly throughout my living roomAnyway, I hope Sonos has this on the table as a feature they might add.  It’s basically money I’m ready to spend that’s being left on the table for no other reason than Sonos seems to want to arbitrarily limit this product.

Hello, im currently trying to connect my SONOS ARC, not SL or Ultra to my desktop, not my monitor. I have tried everything but nothing seems to work. HMDI from soundbar to gpu with and without optical cable. No sound it coming out and i cant even seem to find the sound setting on the soundpanel. What can i do?

It seems there are still people with music libraries that have suffered at the hands of Sonos and their horrible decision to remove library support. Also, even when it did work on the old app you couldn't do basic things like sort by band name and album name. So if it helps, here is how I solved the issue. Firstly, forget the app. Other than adjusting sub volume or surround speaker volume I never touch it. So, purchase the app USB Audio Pro. This app is designed to fix the Android issue of resampling 44.1 to 48. Then purchase the USB Audio Pro add-on for UPNP. In the app go to "Cast" and you will see a list of available devices, including UPNP. That is it. Now I can play my 1tb of music from my phone or my 1Tb of music from my Fiio Audio player.

I just. purchased an Arc Ultra Sound Bar.  How do I make this first set up for Blue Tooth use?

Hi I have a Rega Planar 1 plus turntable which is connected to the left of a pair of Era 300 speakers. The speakers are set up in a stereo pair (which works fine for streaming) but when playing from the turntable only the left speaker works. I have tried connecting the white cable to the red and the left speaker still works. If I just connect the red cable to the red, or red cable to the white no sound comes out. I have tried another cable so I don’t think this is the issue. I have tried connecting the turntable to the right speaker and this works, but then the left speaker does not work. I have tried setting the Audio Delay under the Line-In settings to MAX, and have also tried setting the Audio Compression setting in the Sonos app to Compressed. I have disconnected the stereo pair and reconnected a few times but no resolution of the problem. I cannot see a balance slider when I look at the room.  Any other ideas? Many thanks.

A feature of the Sonos Ace is “Multipoint”, when I enable this in the App, it says “Connect 2 Bluetooth devices and easily switch between them”I have connected two devices, mobile phone and BT transmitter.I can’t find a way to switch between them? Is there a secret button press or similar that I don’t know about?

Salve, collegandomi in smartview/mirroring con il mio smartphone non sento l'audio dei video riprodotti sulla TV. Potete aiutarmi? Il resto funziona tutto Moderator edit:Google Translate-Hi, when I connect to smartview/mirroring with my smartphone I don't hear the audio of the videos played on the TV. Can you help me? Everything else works fine

I have no interest in streaming services at all.  ALL I want to do is use my voice to get my sonos to shuffle play all the music on my NAS.That’s it.  Simple.  or it should be.I created a play list of all my music.I say ‘Sonos play [x] paylist’It bitches about not having a service connected?WTF?

Would it be possible for you to allow the user to rearrange and change the order of the various stations that I have saved in my “Sonos Favorities”?  It is currently defaulted to alpha-numerical sort and some of my most used are at the end of the list.  I’d like the ability to customize the order that they are listed.  Thank you!-Tom

Hi. I’ve just purchased a Beam 2 and Mini Sub to add to my existing setup.  All is working fine for movie content etc - sounds great.  When I playback music, either via an app like Spotify or in the Sonos App, the sound only comes from the Beam 2 and nothing from the Sub. Is there any way I can change this?  Thanks 

I’ve been a Sonos customer since 2009 so have been through many iterations of the platform and app.As a legacy customer, this also means I have the (unfortunate) situation of continuing to use both the S1 and S2 app - although this gives me an interesting view into the failings of the new app.Two very quick suggestions for today for the S2 app on iPhone, both related to volume:The old app and the S1 app allow you to nudge the volume up and down using the volume control of the iPhone. This functionality has been removed in the S2 app. Please bring it back. It allows for far more sensitivity versus trying to move a touchscreen slider Can the volume control be recalibrated so it is not linear? The reason I ask is I have an Era300 in my office. It has a great sound, but most of the time it is playing in the background so I can work. As a result the volume is around 10-15 - which is RIGHT at the bottom of the slider, making it difficult to control with minimal movement available. I very rar

Hello everyone!I have to ask you a suggestion for the placement of the Sonos product in my room:In the image in red you have the soundbar and the subwoofer, is ok the position?The two other era (100 or 300 i don’t know yet) where i have to put it ideally? i would like not to put it on the wall behind the sofa, if it is possible, otherwise no problem i have to do a little work on the wall. Thanks a lot for a reply!   

Howdy,I’m streaming audio from my iMac and Tidal to Move. Each time I pause the audio then click play, there’s no audio. If I wait for a few minutes sometimes the audio is reconnected.The only fix is to power off/on Move (the button on the back of the speaker) then the audio reconnects. I just checked, I have the Move has the latest updates.Is there a fix for this?Thanks,

This has been going on since the disastrous app update last May.  In the middle of a song the sound will just stop.  If you look at the app it is still playing, the phone wasn’t in my hands so I didn’t touch anything.  It happens with a bunch of different speakers, sometimes one of a stereo pair, sometimes both, sometimes it’s 1 out of 5 speakers, sometimes all 5.  No pattern I can find.  After messing with it, changing speakers, stopping & starting the music, rebooting the app, sometimes it will just start working again. anyone have any ideas or do we just chalk this up as another of the million bugs in this fiasco they call an app? And please don’t say “unplug all your speakers” since half of them are portable and have batteries.