Fix & Optimize

Some playlists I made in Apple Music usually have the default 4-grid cover that generated by Apple Music.but it’s not showing in Sonos App. Hope Sonos app team will fix this in future updates. please see below screenshots,example playlists:“Joy Harvey”“Cowboy”“Deep summer related”“I miss Y2K”“India Music” 

Subject: YouTube Sound Difference: Phone vs. TV (Arc, Sub, and Fives)Hi everyone,I have a Sonos setup with an Arc, Sub, and a pair of Five speakers, and I’ve noticed a big difference in sound when playing YouTube through my phone versus my TV. When I play YouTube from my phone (casting or AirPlaying to Sonos), the music sounds much quieter, and it feels like I’m not getting the full range of sound. When I play YouTube on my TV, the Fives seem to only output ambient/background sound, while the Arc and Sub are more prominent. I also noticed that when playing from my phone, changing the "Full" or "Ambient" setting in the Sonos app actually makes a difference—if set to "Full," the speakers play much better. But when playing from the TV, switching between "Full" and "Ambient" doesn't seem to change anything.Has anyone else experienced this? Is there a setting I might be missing to get a more balanced sound across all speakers when using YouTube on TV?Thanks!

Why is the App that was changed absolutely dire. It’s that bad these speakers are getting launched and I’m going to another speaker 

In the before times I liked using the Recently Played list to help me quickly get back to something I listened to recently. The new app only shows music from my services but not from my Music Library.  Is this on anyone’s list to fix?  Is there anything I can do to get that feature back?  Thanks for taking a look at this.

Bonjour,J’ai un système Sonos avec deux enceintes Era une barre de son Beam et caisson de basse (pack home cinema) depuis des années.Je n’arrive jamais à lancer la musique depuis mon téléphone Androïd si la télé a été allumée avant.Par exemple le soir on regarde un film. Le lendemain matin impossible d’allumer la radio depuis mon appli sur le téléphone.Je peux ouvrir l’application mais tout est grisé dans les favoris et impossible d’accéder à la recherche non plus. Il faut que je ferme l’application en forçant l’arrêt et que je rouvre. A ce moment seulement je peux contrôler l’appli.Suis je la seule ? L’application est tellement nulle que plus rien ne m’étonne et ca fait des années que je fais avec. mais bon je me dis que peut-être à moment donné les choses vont évoluer maintenant.Merci ! Moderator Note: Google Translate- Hello,I've had a Sonos system with two Era speakers, a Beam soundbar, and a subwoofer (home theater package) for years.I can never play music from my Android phone if

When do Sonos release a controller for Galaxy watch? Anyone heard anything? 

My Sonos Move One doesn’t want to charge anymore. I called the assistant centre, they will change the charge base. But today the sonos move tower shown only the micro white light. When I press the On button nothing happens. I don’t know what to do . Is someone had this kind of problem ? What can I do to make my Sonos work ? Thanks very much for your help.

Hello Sonos Community. Thanks for sticking around if you are patient, this seems to be a strange one . . .I am having a heck of a time getting an ARC/SUB/AMP configuration to be adjustable and tweakable the way it should. I have added the Amp as Surround and Sub to the ARC configuration in a single room. The amp feeds 4 ceiling speakers that sound great. The sub kicks in. The True Sound applet runs and sends its pink noise everywhere and sounds great. The issue is that True Surround gives a super heavy front surround mix out of the gate, and there is no way to manually pump up the Surrounds (AMP and 4 speakers) or Sub. There is a section to adjust these and the sliders do absolutely nothing. The ARC User Guide itself says that these adjustments are possible, and I quote:https://www.sonos.com/en-us/guides/arcSurround audio settingsDuring setup, surround sound is optimized for your room. These settings are adjustable:    Surrounds Turn surround sound On or Off. TV Le

I have a Bose SoundTouch Airplay (first generation speaker). I can group all my Sonos speakers except the Era 300 using Airplay from a current Mac running Apple Music.  The Bose and other speakers will play but the Era 300 will not. If I drop the Bose Soundtouch off, then the Era 300 will play music. This used to work. The Era 300 used to play nice. So I feel like this is an Era 300 firmware problem. I’ve set routers and power cycled and the like.

Hi. My Sonos 1 and 5 are connected on the Google Home device list and Sonos is a linked service. Recently I cannot use Google voice commands to start any services on my Sonos devices - it just defaults to playing on the Google device I asked to perform the action. If I go into the Sonos app and play something I can then pause/volume change etc via the Google Home app no problem. Is this a Google or Sonos issue? (I’ve rebooted all my devices/router etc. unlinked/linked everything but the problem still persists)

I use both Sonos 1 and 2 apps depending upon equipment played.  The Sonos 1 app sorts albums in the music library.  The Sonos 2 app sorts albums based upon artist.  The problem is that any album containing different artists for different tracks causes multiple listing of the same album in the music library - once for each track with different artists.  I have a multi-disc set with over over 100 tracks, each with a different artist.  As a result, there are 100 listings of the album in the music library when viewing the list of albums (In the Sonos 1 app, there is only one listing of this album).  Is there any way to get the Sonos 2 app to sort in the same way as the Sonos 1 app?

I've been trying to get this thing added for days and nothing works. I've done reset after reset. Tried physically connecting it through Ethernet (I'm tech savvy, I have gigabit Internet with a solid router). I can get the setup to find the sub and begin the process of adding it. When I lay my phone on top of it, it recognizes it. Then, it's just stuck on this with no end in sight. The two times it's gotten past this, it asks me for my WiFi password and then failed to connect. I tried both my 2.4 GHz and 5 GHz SSIDs. Sonos, what gives?! 

I have a worrying problem here - since yesterday, I have only been able to get sound via Airplay (very important for how I listen to music) in my Hallway (Symfonisk bookshelf), Bedroom (2x Symfonisk lamps),and Sonos Roam. ALL of them are wired via ethernet (except Roam).My other speakers are Kitchen (2x Play:1), Shower Room (Play:1) and Living Room (Sonos Connect: AMP Gen 2 into stereo).   All Ethernet wired.  I simply cannot get any sound from any of these, but yesterday they were completely fine.  When I connect to Airplay the usual way, the Sonos app displays that there are selected, but there is simply no audio coming through.  Surely an update can’t have killed these older speakers for me in an instant?When I transmit audio from within the Sonos app itself, every speaker is reached as normal.  However I NEVER use the app - I’m completely dependant on Apple’s music app for local files and playlists.  I need to broadcast via Airplay.  It’s like all three of them have just decided to

Living Room contains Amp/in-ceiling speakers, Sub & Arc via HDMI (eArc/Arc). Is there a setting so I can watch TV video & have Sonos audio playing? Have same setting question for Beam (eArc/Arc) configuration.Can’t find product versions, but system was installed May 2023.Thanks

My status lights are turned off in my app, but they seem to be on on my speaker. Any suggestions?

Hi there.  My Arc is connected to the HMDI ARC on my tv, but no matter hwat i’ve tried i cannot get it to output 5.1.  Netflix/prime/tv etc. Sound works fine but the app keeps saying its playing in stereo.  I have tried using the optical adapter as well - same issue. the DD option in the TV menu is greyed out and “PCM”  is the only option I can use.  I’ve even tried using an hdmi switcher which changed nothing.  TV and Arc and the app are all on their latest software version.  Tried multiple HDMI cables, sources, etc.  Thoughts?

I am so disappointed by the fact that I can’t have a single system (fitting my apartment size) that allow me to take full advantage of both home theatre as well as music playing capabilities of the devices I own.I would argue creating a toggle shutting down the soundbar is doable in this time and age, but from what I have read in the forums. It clearly is not. having gone over a vast number of threads these solutions seem like an amazing option to create an alternative for those of us who either for financial is logistical reasons cannot afford to keep additional 2 or more speakers at home.Please, consider this an upvote to what’s most likely has already been posted. Since it’s time to push ALL OF THE Company’s ENERGY INTO FIXING - AND ENHANCING, APP interface and overall experience for those of us who have trusted Sonos with their money, I wish to make it a point to remind the engineers and management about these ideas. thank youI think a toggle that's a shortcut for unpairing them an

With my Sonos One, I can call out for Sonos or Alexa. When I ask either of them to play a song, they say  okay, but nothing happens. If I ask for FOX News they say okay, but nothing happens. What’s wrong with it? Moderator Note: Modified in accordance with the Community Code of Conduct.

I am playing an Apple Music playlist on my Sonos.  On the now playing screen it shows the song and that the source is Apple Music, but, it does not say what the playlist is.  It’s not one that I’ve created or else I’d be able to identify it.   Does anyone know how I can possibly identify the playlist? UPDATE: I tried looking at my recently played and although the playlist is playing right now, it does not appear in my recently played. Moderator edit: Combined posts

I’m trying to help my senior with poor eyesight to control her TV (with Bell Fibe service) using voice commands with an ARC capable Sonos speaker.  I understand that Alexa or Google voice commands can turn the TV on or off and control the volume output but I’m looking for more control.  Channel selection, TV Bell Fibe guide display, input switching, etc.   Possible?   

Hi I have not been able to play one of my usual stations since the Autumn that is on Tunein.  A quick search on here lead me so multiple posts on here talking about the SONOS  app update at the time and one poster helpfully quoted below comment form SONOS explaining the issue was due to some stations having geographical restrictions??”We are aware of there being issues with certain radio stations not working, due to geographical stream locks. We are looking into it and we will provide updates as soon as we have any.”Has anyone heard if there is an update on this?  I have deleted the stations from my favourites - deleting and reinstalling the Tune in App and the SONOS app, resetting my broadband etc - everything I could think of - to no avail. Im in the UK and that stations I’m most bothered about is just my local town community station.  Whenever I try to play it - I get the Welcome to Tune in opening and then one advert - then nothing - until that loops and play again.  Can anyone hel

The serial number is 1706 ************Thank you.Moderator edit: Serial number removed

I don’t pay for Apple Music but have a large library within of my music. Sonos won’t let me play it.

I intend to connect my current 3rd party amplifier and two passive speakers to a Sonos Port. If I connect a Sonos subwoofer to the Port and place it in the same room with the passive speakers will there be a latency/delay issue between the wired and wireless speakers?

Have an old Play:5 that I control using the S1 app from my iPhone SE3 (latest version 11.5.2). My wife would like to be able to control it from her phone too, so we installed the latest Sonos S1 app on her iPhone 16. No matter what I’ve tried, the app on her phone cannot find the Play:5, despite my phone seeing it fine.Tried all the usual stuff re-installing, double checking we are all on the same wifi network etc. But nothing. Seems really strange, what’s going on?