Fix & Optimize

Hello I have Beam 2nd Gen paired with two Ikea Symfonisk as surrounds. Those work properly by themselves, even as stereo pair, also I'm able to set them in a separate room and play music in both living room and symfonisks' room at the same time.  But, when I set them as surrounds, even if the process is done fine, all the steps of the app properly done and they appear as set as surrounds... They don't sound, not in 5.1 films, nor in surround music. I have spatial music activated, surround music activated…volume is high enough.  The buttons of the symfonisks work, so I can control volume of the beam up and down from the Symfonisk. I have reset all the speakers to factory reset and tried a fresh connection. Same results.  I tried to connect one of the speakers through RJ45 but still no sound and also, it's weird that I buy wireless speakers and I have to use them connected to the router with a cable.  I have not been able to find solutions on internet What could be the solution?  Thanks

Volume is very low with my surround speakers One SL speakers left & right, I can barely hear it. Majority of the sound is coming from the beam & im no longer getting the surround effect. 

“There was a problem adding Sonos Voice Control. Make sure product is connected to Wi-Fi.”This is the error I have been getting every time I try adding SVC. Was able to add Alexa and it works. My phone with the Sonos App is on the same Wi-Fi network as the Roam 2 , same channel. T When I try to add SVC, it takes several minutes until that error message above is displayed.Tried using a different WiFi router, logging off/on from the Sonos App, re-installing the app. But for some reason, I cannot get SVC added. Would really like to do away with Alexa, if I can only add SVC. Any ideas? Why I cant add SVC to Roam 2? What is causing this?

Hello,i’ve my turntable connected to Sonos ERA 100 with sonos line in cable.I then have a setup with Beam, 2x Ikea symfonisk and sub mini. In another room I have a sonos roam.Sound is playing flawlassy on my surround setup ( beam, symfonisk and sub) but I have no audio on ERA and Roam, also if I select them and from the app it looks like they are playing it.I’m only having an hum sound on both of them if I go full volume.i’m doing something wrong?thank you

I recently update the iOS app and it now wants me to update the firmware on my Sonos components, which I’m happy to do except that the update always fails with error 30.Is anyone else having this problem or is it just me?

How can I reduce the volume of the confirmation messages from SONOS when using voice command or switch off these confirmations completely? This is completely unacceptable or unusable as it is now.

I want to use Sonos Amp for my hi-fi-speakers but need more power than the amp supplies. Is there any way I can put together two Sonos Amps for the same set of speakers and thus “doubling” or increasing the power? Thank you in advance. 

Samsung Frame TV connected to a Playbar and Sub in my living room.  Works fine if playing from the TV or other SONOS sources.  2 Speakers connected to a Connect AMP (with 2 speakers) and configured as surround sound for the room produce either no volume from the TV or it’s so low I can’t tell if they’re working because I hear the sound from the playbar and sub.  If I pull the Connect AMP out of that room and set it up as a separate room both speakers are loud and clear when playing any SONOS source other than TV.  Why would that be? How can I get these speakers to work as both surround sound and when playing music from a SONOS source.  

Hi, I have a Sonos 5 that I want to connect to my Sony Bluetooth turntable, I live in a fairly small property so I’m limited on space. The turntable will have to be situated upstairs with the Sonos 5 speaker downstairs, can I connect them both with a Bluetooth receiver connected to the Sonos 5? I’m looking at the ifi zen air blue receiver on Amazon, any advice would be greatly appreciated. Thanks, Simon.

I upgraded my iPhone 16 pro max to 18.2 and since then my Sonos app only works spasmodically. I have left my iPad on 18.1 and works ok with no issues. I upgraded my wife’s iPhone to 18.2 with same results.  Works ok if I access Sonos speakers through Spotify app or Sonos windows up. Tried everything to no avail. I notice that the app logs me out of the Sonos servers occasionally. Sonos do not help when they continually say they do not have problems, but as stated before no problems with iOS 18.1 don’t they test Sonos against a new version of iOS? 

Hello, I am looking into buying the arc with a sub mini and 2 era 100s.I had a few questions please: I would like to configure the era 100s as a surround speaker with the arc and the sub.For listening to music I would like to switch the era 100s to stereo mode, I think I understood that there was an option for this in the application ("full" mode).If I understand correctly the sub mini and the arc will also play with the era 100s, will there be latency if I play music from the TV with the era 100s in "full" mode, do I absolutely have to go through the app to stream the music and avoid latency? Sorry for my english

We had a very well working setup with a playbar, Sub Gen 3, and two Play:1 as rear speakers.When I tried to update the network setting to use the WIFI, the rear surrounds (Play:1) went silent. The interesting part is that the true play setup works and they makes sound during the setup but then silence when playing content that they previously worked really well for. This is really annoying. When looking at about section, the rears are visible and the system show no signs of problems. The app says it output sounds in 5.1 as usual but the rears are silent.All speakers are set up to use wireless network and the playbar is connected with a wired connection. Anybody experienced a similar problem?

I have a setup with an Arc, Sub, and 3 Amps.  1 Amp for the in-ceiling speakers in the room with the Arc and Sub (for TV), another Amp for outdoor speakers, and a 3rd Amp for speakers in another room.  I want to add a Turntable and CD player (long story on why we can’t just use streaming).  If I connect the Turntable to one Amp, and the CD Player to another will I be able to select the line-in from either Amp and choose to play that input wherever I choose?  For example, if the CD player was connected to Line-In for the Amp powering the outdoor speakers, could I use that input and play it only in the 3rd room, while simultaneously playing a different input through the outdoor speakers?  Does that make any sense at all? 

Has anyone else struggled with the Sonos Ace power button? For me, it seems to work only when pressed for a very precise length of time—not too long or too short. It’s a bit frustrating compared to the toggle switch on my old Bose QC-35 headphones. What’s the secret to pressing the power button?

Hi, I have a Sonos beam Gen 2 with the HDMI into the TV’s ARC port and the PC HDMI into the TV. But when I try using Dolby Atmos through the Dolby Access on Windows 11 it’s all out of sync. Can anyone help me solve this? Thanks.

I have just purchased a playbar from marketplace.plugged into my TV via optic, sound works through TV however, volume is stuck on one volume and can only adjust via the app.  The tv remote is compatible with the the playbar however, it just won’t connect. Do I need to use a hdmi-optic converter to go from optic to hdmi in the tv for it to work? This is what I have gathered online however, seems counterintuitive to have to buy an adaptor in order for tv remote to work on tv to playbar?

Can anyone help me play music using the Sonos app?Let me first state this is not a rant post about app. I also have not had many of the app issues many have experienced. I’ve had Sonos for more than 6 years and never had issues (outside the well known/admitted by Sonos ones). I use the Sonos app to control all playback. Occasionally, I’ll use Airplay, and have been to help deal with this bug. The issue started with the latest app update, and basically will not let me play music from any source in the Sonos app. Sonos, Spotify, Apple Music, any service. Conversely, my wife has not updated the app to the latest, and her phone (using my account) works fine to play any service to all speakers, as mine did before the update. I’ve tried all means of sign in/out of accounts, reset passwords, uninstalled and reinstalled apps. Real-authorized the permissions for services, updated my Sonos account password just to reset and force login. Nothing has worked. The only thing I have found to reliably

What voice commands do you use to connect the speaker in the living room with another speaker in the house 

So this is partly a question, but also a report. I am relatively new to Sonos and I hadn’t experienced any of the issues that have plagued others since the new app came out, until now. The TL;DR is:Sonos speakers all disconnected from Unifi AP when channels were changed. I was eventually able to reconnect them, but received frequent false reports of an incorrect Wi-Fi password. Another channel change disconnected devices again. An Era 100 did not reconnect. Nothing I tried would get it to reconnect until I set a shorter Wi-Fi password.The long version:I recently switched to Unifi and set up my network based on recommendations for Sonos, even though none of my devices can use SonosNet. My speakers are all wireless. The move went smoothly and everything worked fine for a week or so after I updated each of my speakers to the new Wi-FI network.A couple of days ago a most of my speakers went missing. When I checked Unifi I saw that they had all disconnected from the Wi-Fi network. I soon no

Hi everyone! Just a question: does Apple Music stream in lossless only when using the Sonos app, or does it also support lossless when streaming via AirPlay from the Apple Music app on iOS? thanks in advance!

I'm a recent purchaser of Sonos products, after being impressed with them in holiday rentals.My first purchase has been the below:ArcEra 100 x 2Sub Gen4 The interesting, not to mention frustrating, thing I've found is the fact Trueplay is missing from the Arc settings. The Era 100s both show the option to run Trueplay (when not paired as Surrounds with the Arc) but the Arc is completely missing it even when not paired with any other speaker. I've tried the below to rectify this, based on other posts and videos: Rebooted all speakers - issue is still presentUnpaired everything, including the sub - issue is still present Reset the App - issue is still presentCleared all App cache and data - issue is still presentCleared all App cache and data, then uninstalled and reinstalled the App - issue is still presentPaired the Eras back to the Arc - issue is still present but now I obviously cannot Trueplay the Eras as they are in the Arc 'system' I'm using a Samsung S21, I've seen lots of report

Old subject of systems not registering with the annoying “check your network” message.   There is a hint in the “Check the time and date on the unit”    I found out by eliminating all the working SONOS speakers and leaving just the unregistered one, I had to sign in, but finally got past all the Registering failure.   I went to system and  checked TIME and DATE and it said Jan 1 2001 and 12:00     (The default).  I tried to make it update to Internet Time so it would be accurate but it never updates.   My guess is the clock in the speak has a Lithium button battery that has gone dead after 8 years.   And Registration can’t happen if the time is not accurate for some crazy reason.   CS support is useless.  This guy blamed my Internet provider which is the old ruse of years ago.  Now with IPV5 and IPV6 it’s so standard that excuse is like saying it’s your 110V power outlet.   Net Net, the clock is dead and the unit will never register.   I’m going to take mine apart and see if I can upda

New to the group…….so please be kind.  I am keen on buying the Arc Ultra. However I understand the Arc Ultra does NOT support Play 1s as surround speakers.  is there any chance Sonos will change this limitation or is it a technical issue?

How do I set up Amazon voice on the ray speaker?

My questions:What decides whether surround bonding uses 2.4G vs. 5G? Is there any way to control or force to one direction? Are there any other options I have here other than hardwiring all my devices in rooms that have surround bonding?Full context:I’ve been chasing some wireless issues on my home network in my 2.4GHz channel space, I previously had my living room Arc hardwired to my home network, and that was making a SonosNet network for the rest of the home.  Two days ago I unplugged that Arc from my home network, and then all my devices went from WM:0 to WM:1, and everything seemed to work really nice, and the other non-Sonos devices on my 2.4GHz wireless network that were having issues, started working much better. One of my rooms has a Beam 2 with a pair of One SLs as surrounds.  I decided to add a Sub Mini to that room, and now one of the non-Sonos devices that was having 2.4G issues is having issues again.  After Googling, I see online that surround bonding typically uses 5GHz