Fix & Optimize

Having issues with bluetooth.  Speaker is found, connects fine.  Start to play music (apple music) in my web browser.  1 min later, speaker gets disconnected from bluetooth, dissapears from devices and has to be connected again.  Speaker right next to desktop.  Built in bt (not a cheap adapter on pc), rebooted, reinstalled drivers, restarted the speaker, reset the speaker - same issue.  Help?

Has anyone else noticed that the new Playlist Editing feature isn’t working correctly?   Here is the sequence I followed;Using latest Android App Version 80.20.33  OS version 85.0.64200I added a sonos playlist to the queue, (quite large 150 tracks).Since you can no longer edit the queue in situ and then save the results as a new playlist (or overwrite the original) I resorted to opening the playlist into Edit mode whilst the music was playing from the queue.I then tried to edit the playlist and what I noticed was that several of the tracks were not showing up in the Edit Playlist view even though they were playing in the queue so I know that the playlist originally contained the tracks. I closed the playlist edit function and tried again - the playlist definitely has the tracks yet when I try to edit the playlist some of them don’t appear. I repeated this multiple times and the problem was inconsistent with different tracks disappearing during the edit process.There was nothing special

Trying to update 80.20.34 with iOS this evening. After this was complete the iOS screen asked  for the “system software” ?? to be updated. I have tried this twice without success, the first time an error message said to try again.  I now appear to be in a loop, with the software showing the message, Finishing update. Please wait.Is there another source for this upgrade please ?  Am I doing something wrong?  ( Using the latest iOS software ) Thank youMike

Hi, Suddenly Harmony stopped to control ARC volume. Nothing has been changed, i had also an activity to listen music in group, also is stopped working.  I have Homey and i can control Sonos devices without any issue. 

Setup: beam gen1, sub gen 3, 2 play:1 as a 5.1 system connected via earc to samsung s90d. Trueplay tuned and enabledI'm new to sonos but pretty certain I've done everything correctly. When I play music through spotify via phone or ipad, the bass is very lacking. When I watch TV, movies, video games, or run spotify through the TV app, the bass incredible, as it should be. I've seen others have mentioned something similar.  I realize a simple work around is to just to run it through TV every time, but that's annoying and I shouldn't have to. Also, then i cannot listen to my music on full or ambient mode (prefer full) I don't belive this to be a tuning nor sub placement issue, as it sounds great when through TV.Any solution or help would be appreciated!

Running latest versions incl android app from May 2025.Some days when an alarm (Spotify playlist) goes off, pressing Snooze do not work (no response pressing the button). Pressing the Continue listening button results in a dimmed app that do not accept input. It do not help to restart the app (that will show the alarm popup again with the same result). Instead I can swipe or click outside the alarm popup to close the alarm popup and then I can stop the playing with no issues (but stop instead of snoozing).I have not tested it, but it feels like it happens once a week. I will monitor if it only happens on Wednesdays (same playlist). My alarms play a different Spotify playlist from Monday to Friday at 6:35.The problem started within 1-2 months, so I think after an update in april. 

I have just replaced a working Sonos Ray system with Sonos Beam and the Sonos Beam doesn’t work with the Sky Stream Remote.  The Ray does.  The only difference I can see is that the Beam connects via HDMI Arc and the Ray connects via Optical cable. It is really annoying as I spent a lot of money on the Beam and it is now needs 2 remotes to operate.  I shall get a refund on the Beam if I can’t solve this. I have read detailed stuff about HDMI CEC conflicts but it seems that things have just got too complicated. Can anyone help?

We have 3 amps, a beam, and One SL. We play music across our house and outside. I have spent many hours on the phone with Somos customer service and still have same issue. Whether we are playing music or TV the speakers will stop playing sound. Relaxing or parties in the pool it becomes very frustrating. I am on a mesh network using Ubiquity access points. The last conversation I had with customer service they told me Sonos does not work with repeaters and refused to acknowledge I have access points. I have tried changing Sonos channel I am on.  My options are 1, 6, and 11. I have tried grouping and ungrouping them. Nothing seems to work. We have removed and added back. Rebooted system. Pretty much everything but return it all. Has anyone else had this same issue and if so how did you fix it?  

At the end of my tether with Sonos… yet another problem presented by them today!Went to use the windows app on my laptop and it asked me to set up, working perfectly alright yesterday and now it won’t connect to my Connect gen2.The strange thing is that it’s working fine on my iPhone app… any ideas?

It is the same old story. Purchased Era 300, worked for about 60 days, decided to stop working at some point, Sonos refuses to give me a refund after hours and hours with tech support. Exchanged for a new unit, set it up, stopped working after about 10 minutes. I never have any problems with the Beam Gen 2. Always stays connected and plays. I’ve split my networks and done all the things they recommended and now I just have this large hunk of junk sitting in the middle of my apartment that doesn’t play music from my phone, or the macOS app no matter what I do. Or it does, but only for somewhere between 1 and 10 minutes. I’m not asking for assistance, but I would be interested to have a better understanding of why the computer or the app is running the show here. Doesn’t Sonos have it’s own little network that speaks to each of the speakers? Literally every other thing I have ever own is able to stay connected to my WiFi, I just find it interesting, and extremely frustrating, that I can’

 I’ve been away from this community for a while due to the slow Sonos updates.  After some time you just give up and hope down the road something is done to address the issues you care about. I am once again going to state the most important issue I would like to see addressed.  Please fix the not so perfect gapless playback when playing ATMOS music that requires a seamless transition when changing tracks.  A clicking noise or very short silent portion is unacceptable. The best test of this is any Atmos version of Stravinsky: The Rite of Spring.  The transition between track 2 & 3 is obvious.

I have a Sonos Port and Sonos Five on the way and am hoping to use them along with my existing turntable (has its own pre-amp) and also my existing amp/speaker setup.Ideally I want to either use the turntable with the Port/Five combo OR with my existing amp/speaker set up. The turntable has an RCA cable coming out of it with a stereo pair of male plugs at the end. So I would need some sort of splitter so I can divert these outputs to both the Port/existing amp.However I am a little confused about how to achieve this. I see you can get a switch box which gives you two outputs and you then need to switch between them. I guess this would work ok, but this requires you to manually press the button to choose your output every time, whereas I would prefer the signal always went to both the Port and the existing amp.There may be basic cable splitters which do this, but then I would be concerned about loss of signal.How do others split the signal in this sort of setup?

Hi.I have a Sonus Beam Gen 2 and 2 Roam speakers.If I wish to get better surround sound should I replace the Roam speakers with a Mini Sub or get the Mini Sub working in conjuction with the 2 Roam speakers? 

My turntable no longer works with Sonos. I’ve tried everything, checking cables, connections, rebooting…nothing. I used a DAK 2800-PC as a preamp which worked with zero issues until I attempted to play a vinyl a few days ago. The DAK is receiving a turntable signal but my 5s aren’t responding. Before I order a new preamp I need to know if the problem can be corrected with what I’m using currently. Thank you.

What's happening with the Sonos App. My set alarms disappear and I can't make new ones, my mudik service also disappears. Now Sonos has become bad to use again. It happens everyday now, fix it now or have to find something better than Sonos. Well I uninstalled and reinstalled it. There were alarms that briefly disappeared and came. but they will definitely disappear again. No recommendation of Sonos from my side.

Has there been any official word from Sonos that acknowledges that they removed the alphabet scrolling ability within the with the disaster update last year (that is, the ability to scroll through a large library by jumping to the letters of the alphabet)?  And if so, has there been any indication on when (or even if) that previous functionality will return?

Airplaying from macOS to an Era 100 does not work. The speaker is discovered, but when I try to select it, I get a generic error saying “Could not connect to “<Speaker name>””.This is highly specific to macOS (laptops in my case, 3 of them) and the Era 100.Using Airplay on macOS to my other Sonos products (Port, Beam, Play:1) works without issue. Direct play from Spotify on macOS to the Era 100 works as well.Likewise using Airplay from an iPhone to the Era 100 works.Sonos chat support was unfortunately unable to help after extensive troubleshooting, will have to call in, but judging by other posts, this seems to be a Sonos issue considering its specific to one speaker model.If anyone has had any luck getting an answer from their phone support it would be appreciated to post the solution here. Otherwise I fear that there is nothing to do but wait for Sonos engineers to prioritize this.

Hi all. I had an LGOLEDB9 with my Arc connected and all was good. I upgraded to an LGOLEDG4 and for the life of me I can’t get it to connect to my Arc. I have tried everything suggested on here. Such as removing all other hdmi inputs and powercycling both the tv and the Arc. Tried different hdmi cables. Reset the arc & tv back to factory settings. And still no joy. Tv setup fails to recognise that the hdmi cable is connected. Even tried the optical adapter! Anyone got anything else I could try??  I should also say I’ve had a 2 hr support call with Sonos too. 

It seems that the alarm setup is not anymore available. When I create an alarm in the settings, it is now impossible to save it. What can we do?

I’m really struggling to get full access to my Amazon music library i know the limitations on playlists of 500 tracks which to be honest varies at any given timebut trying to search my full library seems limited to the first few hundred artists I want to browse my whole Amazon artist or track list and can’t understand why it’s so difficult.the spotty performance of the software is bad enough but this make me want to sell my system as it so frustrating. All I want is a playback medium not a third party filter 

I have an Arc Ultra with a sub (gen 2), Apple TV 4k for streaming and like to switch between my tv and using spotify on my mac.  Works great with no issues UNTIL I added a Move 2 so that I could have that sound in my kitchen.  After much difficulty I finally got the Move 2 to sync with my Arc Ultra playing sound from my TV, (no idea how I did it but it worked) UNTIL I switched to playing spotify on my mac.  Lost all signal to the Move 2 and now it won’t even connect back to my TV.  iPhone app has been only more confusing.  Very frustrated now.  Do I have the wrong product for this type of usage?  Anyone else have this issue?

Why in the new app when you open the queue doesn’t the song that’s playing automatically populate to the middle of the screen like it used to? When I open the queue now it always starts at the top so if I have a long playlist I have to scroll through to figure out where I’m at. And it’s not overly obvious which song is playing. 

I don’t understand quite how none of these three things manage to truly work together or deliver on their promise. I tell myself it’s great that these things work together at all. But more often than not:Airplaying to multiple speakers in Mac Music doesn’t work reliably. Even when they do connect to 3+ simultaneous sources, they often cut out. Meanwhile, in the Sonos app it is far more reliable connecting to speakers, even after playback has started somewhere else. But then I can’t see all my playlists — some are missing even after reauthorizing. So I’m forced to do things like start music in Mac Music, then switch over to Sonos to make sure that it’s playing where I want. Because I can’t reliably use airplay there to start playback on multiple speakers. Usually it taps out after two sources. Is that because the Sonos App isn’t leveraging airplay at all, instead its own internal 2.4GHz network? Why wouldn’t Sonos be able to see all my playlists?

I recently purchased a Sonos Arc.  Connected to LG Model TV. Problem I’m having is sometimes the sound switches back to TV internal speaker. The workaround is to then go into the tv settings and switch back to HDMI as the audio output. Anyone else having this issue? Not the worst issue, but considering the premium price tag of the ARC I would expect better compatibility.

Hi, I have Arc Ultra in my living room with Sony TV. I am considering to add rear speakers to improve the surround sound effect, ERA 300 is not on my list as the size is big. Hence, I will go for two units of ERA 100. If I just put the ERA 100 on same level as Arc Ultra, the effect wouldn’t be obvious? I will add in sub mini as well in the future.  Really need advices from experienced person or expertise.