Fix & Optimize

I have S1 on a new M4 Mac Mini running MacOS 15.2 with music library on an SSD - Sonos will not recognise the library. I’ve been using Sonos for 15 years on various Macs fairly successfully, but if this isn’t going to work with my new environment I'm going to get rid of all my Sonos equipment and live a happy life. Anybody????

Hi, i don’t need my boost anymore and I want to sell it. How can I reset it? 

I am looking to potentially connect  2 beam sound bars to one TV is there a viable way to do it?I was going to use an HDMI splitter into the Earc and told that may or may not work.Any feedback is welcome as it’s not my area of expertise.thank you

What is the best way to connect a Port so I can feed my CD player, turntable and Sonos music into my hi-fi system AND link these sources to other Sonos speakers in the house?

Hi, I’m looking to use BT headphones by connecting my Port to a BT transmitter. I’m not sure if there is a cable to do this or if I need to buy a converter? My transmitter has a digital optical Input but the Port looks like a Coax Output. This is new to me so trying to avoid ordering the wrong part.Any product links appreciated. 

Hello, This is Roin from Republic of Georgia,I’m interested in purchasing your products but found out that you don’t offer a delivery to Georgia, is it possible to add?

Hi, I have just submitted two support diagnostic reports, ********** and ***********, but the support is not opened during the weekend so I try here instead. The reports log situations where I have a dropout at one of the speakers (named Kök) during the last minute and that remained for about 10-15 seconds. I have had problems with my system for quite a while now and have tested a number of things all according the suggestions in the chat forums, i.e. Unplugged/rebooted router and Sonos device numbers of times Set fixed IPs for all Sonos devices and checked for duplicated IP-addresses Tested both Wireless client mode and SonosNet mode (and later case I got the dropouts on the wired speaker?) Use STP instead of RSTP Removed 5G frequencies and running on 2.4G only Checked the Wi-Fi conditions with Wi-Fi scanner during the dropouts and I can't se any issues Locked Sonos devices and controller devices to the same AP  Configured the used AP to only use a specific channel (chan

Hi ...I have an Audrino set up to play music from my wall box by connecting it via a ribbon cable from the digital keypad. At the moment it works fine but it is only connected to a set of pc speakers through the audrino output using a 3.5mm jack plug … I have a small spare Acer pc that will fit into the wall box easily … the PC has a 3.5mm jack for microphone and also for head phones.. Is it possible to connect the audrino using a 3.5mm cable to the PC, then use the Wifi on the PC to connect to the WIFI on my Sonos system 

I have an old Sonos system which plays my music library stored on a Buffalo NAS.  I have recently purchased a new Assustor NAS and wish to transfer the music library from the Buffalo to the Assustor.  I intended to back up the Buffalo to cloud storage and then restore it to the Assustor, however I cannot find the music library on the Buffalo.  In the Sonos app it is listed as being at //Hs-dhgled4/Music but I cannot see this in the  Windows file manager (I have turned on “show hidden files and I can see my photo folders).  Can anyone help me please?

Is it possible that my kid only has access to her own speaker. She find it funny to take control over  the speakers around the house🤯🤯

Sonos radio is not opening. Asks me to log in. I do. But again nothing happens  

I have a large living room.  Home Theater is amazing!  But blasting music sucks.I have an Arc, full size Sub, 2xOnes (back).   I would LOVE to add another full Sub (which I see I CAN to the Theater system) and I would love to add LEAST 2 x Era 300s (front pair) or even more.    BUT… from everything I’m reading I can’t play music with those speakers even if I drop out the ARC.  I can’t select a group/room that includes all those where most of those speakers are also in the group/room/home theater system.Is there a way to expand my existing home theater system to include Era 300s? Or is there a way to easily toggle between home theater as is and Era 300s but include the subs and ones without manually dropping and adding speakers every time I want to play music?Any other ideas?How do people that have big living rooms and like to rock the house set up sonos systems?Thank you!!

Bonjour,Depuis quelques temps je dirai que 2/3 des pistes ne sont pas jouées et l’app balaye jusqu’à en trouver une de jouable…. incompréhensible, comme d’habitude.Et, deuxièmement, sur l’app, je ne trouve pas l’option pour enregistrer une piste dans mes favoris Sonos…Merci 

The Sonos operation system is no longer supported on my iPhone 7, even though the iOS is ajour on my phone (iOS 15.8.3).When i bought the speakers, there were much more funktionalitet features than now - how can Sonos solve it?

When I search with the updated Sonos IOS-app, the results for my Plex service only show albums and artists. All songs are grayed out and cannot be selected to play and cannot be added to the queue. This problem does not occure with the Spotify service. When using the wep-app (play.sonos.com), songs of the Plex service can be found and played as expected.  Since the Windows app is working as expected, this seems to be a bug in the IOS-app. Unfortunately the queue cannot be altered in the web-app, so I have to switch between the IOS app and the web-app to play my music as intended using my iPad. 1. Can anyone conform this as a bug in the IOS app?2. Is editing of the play-queue expected as a feature in the web-app?  

Why does my Sonos Move 2 battery drains off completely, when not in use for a couple of days even when it is shut down. My Sonos Roam don't have the same problem 

I have the new Samsung S25 Ultra and running app version 80.16.32. I also have an S23 Ultra that I getting ready to trade in that is running the same app version. When I open my Sonos app, the recently played items at the top flash very briefly with what I have played, but then they go blank. I cannot tap on any of them and I cannot seem to find a way to get them to display. Is anyone else having this issue, or had it and resolved it?Thanks for any help.

No change in devices but no longer see Atmos in Now Playing on the Sonos app. I can get Multichannel PCM but no Atmos. My Apple TV 4K device used to see a separate Living Area set of speakers as an audio choice. Now I only see the Apple TV. When I select that option all I get is AirPlay, no Atmos. Apple told me to contact Sonos. Sonos chat support no help. Recommendations?

Can I get a discount if I upgrade old speakers for the latest ones

I would like to set up two era 100s with an era300

After two calls and several hours on the phone with Sonos, I cannot connect the library to Sonos S1. Sometimes Sonos doesn’t find the existing system and posts a firewall problem. There is no firewall.I have made Music folders shareable, granted Sonos full disk access, and rebooted everything.Has anyone found the magic settings to make the system work? If so, please share. 

Can you connect a record player / turntable to the connect gen2 from sonos. That the sound then enters the whole system. The record player has its own build in amp.  

I setup my Era 100 speakers using the Sonos app on my iPhone. I bought them to use to play sound on my iMac computer that I just purchased.  How do I set them up for use on my iMac?

I hired Best Buy to update my Sonos system which has been broken since April or May.  By broken, I mean that there is no old or new version that meshes with Windows 11 version 26100.3037.  Is Sonos assisting them in at least getting my digitized albums to create the catalog by browsing to my music folder and updating my system?  Further, is there currently any ability to play my music?

I have a turntable/record player connected to one of my Sonos Era 100 speakers. The connection is through a RCA/3.5mm cable + Sonos line-in adapter. I’ve managed to get it working with the single Sonos speaker. But when I try to set up the speaker with another Era 100, as a stereo pair the output from the record player stops working. I’d like to be able to use my speakers in common way, through my phone/laptop but also connected to the record player. Is it possible to play the output from the turntable in stereo mode?