Fix & Optimize

Can anyone give me insight on why the change up on the application?  It was well organized, easy to navigate around:  I’m totally lost with the new change on the Sonos app with the black background.    

Dear Sonos.Thanks very much for the new customers!Regards.Bose Inc.  

Wow Sonos...Wow.  Can you figure out a way to make your app suck more than it does?  Couldn’t add a port for 2 weeks to an account.  Now I can, but it won’t play music on its own.  If I group it to another zone that is playing music, then it will play.  But if I want it stand alone as another zone, nope.  Doesn’t work.  Then you take away the fixed/variable audio output.  Why?  Who thought that was a smart decision?  When does the CEO take responsibility for this train wreck?  Have you seen the Sonos stock price?  Wow.Has the CEO bothered to read the forums?  Don’t see to many happy folks out there.  How does someone allow engineering come out with a product that they “tested” only to produce this garbage and not have an ability to roll back to the previous app until the actual bugs are fixed?I have a buddy who is a Sonos dealer, he stopped selling Ports because they won’t reliably work.  He sells hundreds of them.  Sonos says they know about the issues and will eventually fix them, bu

Like many the ability to access or even add my music library has vanished. I have read that Sonos know of this problem as it's a bug in the new app update. I've also read that they're going to fix it in mid June, this is just not good enough. It needs fixing now.

I don't know if the new app was rushed out the door because the Sonos Ace (headset) is about to be launched. But my gut feeling days yes. Why else release an app in this state..... With this context. Where you interested in buying the Sonos Ace before the new app release? And has the new app release changed your interest in buying the Sonos Ace?

I was playing on my Xbox when the arc suddenly made an extremely loud pop sound and then lost audio completely. The app wouldn’t let me adjust the volume and Alexa wake up didn’t emit its usual tone. I had to remove the power from the arc and reapply which resumed the audio. I’m concerned that one of the speakers in the arc may have been damaged when this happened. Has anyone had this issue?We have had no issues with the arc since purchasing it earlier this year.

The best thing about Sonos is their modular structure and the freedom that gives the consumer to build the setup they want. So why on earth are they not allowing two sub mini’s as they do with two subs? I’ve heard a ton of people that prefer an even distribution of lows rather than more powerful lows and we should have the option to choose between them. Especially if you live in an apartment. There is an artificial barrier that sonos has set up to try and force people to pick a sub instead of two sub minis that i don’t understand considering they make money out of the two options. 

Thx guys. There is no way to set up alarms anymore so I will have to unplug all my speakers because I have a feeling that new app didn’t delete alarms on speakers. Great work indeed (irony), honestly had bigger expectations from new app. But whole experience is messy as hell. UI is like from a two year old, where every part of app is acting differently with several mixed up ways to behave on user input. 

Would it be possible to reinstate the SMBV1 protocol (alongside V2/3) to allow older file servers/storage to be used, for example, some usb file storage on wifi routers.? 

Hi, I have had a pair of Sonos Five gen 2 in my kitchen - snug type room for some years now they are positioned horribly because wife won the war of where they go, sad I know.  I now have planning permission to move them, currently to a particular area but could always try to extend that planning permission. Attached pictures the red line is where I am looking at right now, my instinct says to place them on the left and right corners, using flexion mount and fire them into the room angled down.  The corners is going to be a little trouble due to water pipes and power plus I am doing myself and trying to limit decorative rework. One question I have is what if I place them closer together all the way to them being side by side? Or maybe have just one in the middle and place the other somewhere on the other side of the room.Basically open to ideas as I am running out of ideas. 

Pocketcasts podcast integration no longer syncs progress either with prior listening via Sonos or with progress on pocket casts app.  This feature still works as intended on the old S2 app, but is completly broken in the new update.I contacted support online.After a 20 minute wait I spent twenty minutes with an advisor who told me the following…Podcasts are not supported on the Sonos system, only music services. Upon my further information they told me pocketcasts is a music service.  I pointed out that the settings on the old app specifically mentions podcasts when adding services and voice. The solution was to reboot my speakers. I pointed out that on my android phone, under the old app the system still works fine, on ios via the new app the podcasts start at the beginning every time, irrespective of progress. They told me to reboot my speakers. I reported other pocketcasts users experiencing the same problem specifically with the new app.  Having then failed to grasp the situation a

Since the latest (May 2024) upgrade to the Sonos App my system has stopped working.System consists of:Sonos BoostSonos 1 x 1Sonos 3 x 2The app has so far spotted the Boost but then failed to add it, stating only:We couldn’t find any Sonos products on your mobile device’s network so we can’t set up you [Boost].I’ve had the same result trying to set up the two Play 3’s.Bizarrely, the Play 1 has been set up with no problem. But without the boost or the play 3’s I don’t have a network worth a light.All products have been factory reset and were each individually connected to the router via ethernet during attempts to set up. Mobile device was on the same Wi-Fi network (2.4Ghz) as the boost (am assuming still that Sonos does not support 5 or 6 ghz). Any ideas? ThanksFrank

So I have this issue, I believe since Sonos version 14.20.1, that I'm unable to 'browse' my Plex content via the Sonos iOS app and Sonos Controller for PC.I can search content and play via the Sonos iOS app and Sonos Controller for PC, but unable to browse the content. I also restored my Plex music server to a previous version so I'm really sure it's related to the latest version of Sonos 14.20.1Do you members also experiencing this issue?Sonos 14.20.1Plex 1.30.0.6486

Why have you removed the mute button ?Why have you removed ability to show the equaliser controls by swiping the volume bar ?Why after all these years do we not have lock screen controls on the iPhone ?

Let's face it, Sonos is going to continue to focus primarily on the streaming market, which it has clearly decided is its future. Most of the people who have been posting on all these threads about the horrors of the Black App masquerading as S2 appear to be the dinosaurs such as me who rely on their local Music Libraries as their content source.My own situation is that my Library is on a NAS, I have the latest firmware on my components, Android V16.1 on three controllers and V80.01.7 on the fourth and finally a Win 10 PC also running V16 .  Updates are blocked and I have the executables to restore V16 stashed away in case they get through.My system is stable and my controllers all run fine within their limitations, which are well known.  While I abhor the way V80 was launched in such a deprecated state, I can see some logic behind the new UI, which is clearly set in stone.  I am prepared to live with it as long as Sonos keep their promises about reinstating the functionalities they ha

I'll be honest I'm not brilliant when it comes to apps etc (especially this new one) it's driving me mad.Can I add and play Amazon music on Play 3 and Play 5? Also are they compatible with Alexa voice assistant, I already have it working on the Sonos beam.Been using this new app for a week or so and it's still frustrating the life out me.

My Sonos devices lost connection to my Wi-Fi network. Now I’m not able to put Sonos playing

The new Sonos app is completely unusable for me (blacked out buttons, buttons do wrong things). Some workarounds I’ve found include:Ask my wife to play music (Her iphone app is not updated) Chromecast Youtube music to Roku connected to playbase. Use the physical buttons on the Sonos device to control volume.Other ideas out there? I have hundreds of dollars in Sonos equipment to use if I can figure out how.

No sound playing from my fire stick but the musical play through the Sonos app

I had an issue with my sub not connecting after the update.  I have given up on getting that to work for now.  I then noticed my volume buttons were not working.  I have reset the Playbar and reconnected to the app.  I tell it to use the TV volume IR for controls.  It asks me to hit the Volume Up button.  It recognized that I pressed the button and says it’s now programmed.  When I hit the Volume Up button, it does nothing.  When I hit the Volume Down button, the volume goes down.  This was all working fine before I tried to fix the issue with the sub connecting.  It’s all gone terribly wrong since then.  I have had to turn the Playbar off and use the TV sound for now. Anyone else see this issue?  Am I the only person using a Playbar with a Sony XBR TV?

After spending much time in the community trying to get the New App to work as it should I realize now that my SONOS system has been redered a glorified radio set. Cannont access my music librairies anymore.  My 2 prefered streaming provider are not accessible anymore.  The new app is simply awful and practically unsuable. I have told the merchant who sold me my last component to stop selling SONOS’ products if he wants to keep his name. I discourage my friends to buy the products and or upgrade. There are plenty of Wireless apps and products (WI-Fi and Bluetooth) that can do the job. Bye Bye Sonos! 

I have the following:1 Beam, 1 Sub, 2 One SL’s and 2 Play 1’s.  I just bought the SL’s to replace my Play’s, which were my surrounds for my Beam and Sub.  The beam, sub and SL’s (surround) all connect an work fine.  I wanted to put the old Play 1’s in two separate rooms.  The old Play 1’s will connect briefly but soon drop off and become unavailable. I have factory rest them, used the find missing devices, called tech support (who did call back) the errors I get range from error 1001 (when trying to play a song when initially connected) then it disconnects, to error 800 when trying to add the device back into the system, to unregistered device and unable to connect to Sonos.  Which is not true because all four other devices are working fine. I worked with Tech support and they confirmed it was finding the network but then disconnecting from the system.  One of the Play 1’s is 5 ft. from the wireless router.  I have tested my signal strength and all is good with great coverage.  Asus ro

How much did you get paid by the streaming apps to disable our music folder?

WTF!!! Headphones ? Seriously!!! Get the * app working properly why would you want headphones for a 20+ speaker system!! Just put a couple of I pods in your ears!!! Perfect sound and cheap!!!!yse the research money on making an app that is fit for purpose !!!!*Moderator Note: Modified in accordance with the Community Code of Conduct.*

Woke up to sub not being connected. Hardware update available 16.1.1, typical installation issues occurred. Two total shutdowns and restarts later, all hardware again online showing 16.1.1 but am still being prompted for update available.