I was playing on my Xbox when the arc suddenly made an extremely loud pop sound and then lost audio completely. The app wouldn’t let me adjust the volume and Alexa wake up didn’t emit its usual tone. I had to remove the power from the arc and reapply which resumed the audio. I’m concerned that one of the speakers in the arc may have been damaged when this happened. Has anyone had this issue?
We have had no issues with the arc since purchasing it earlier this year.
I am glad they found a fix on the software upgrade. Problem is it just now happened to me. This system was purchased just 2 months ago.
What gives? On hold with chat support.
I hope it doesn’t come back. Those were two sucky years.
Are you sure it’s the same issue? Here is a good video from The Verge/Tom Warren showing the pop in action. Make sure to turn on sound.
https://x.com/tomwarren/status/1689642981895327744
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