Fix & Optimize

My Controllers are Android, running V80.01.07 on one so I can see what’s happening with the Controller “Upgrade”and V16.1 on the other 3 so I can do what I really want with my music, which is NAS based.In the last day or two this popup has been appearing on launch of V80… Followed when clicked by this one Which appears to me to imply that it is the Speakers that will be updated, not the Controllers, and is rather threatening in its tone.  I have ignored it and established that the threat is a hollow one in that both Controller versions continue to work as before, one well and the other not so much…My question is:-If one clicks through and performs this update, will it update the Speakers, which is what I suspect it will and, if it does, what effect will that have on the Controllers?  Will it perhaps deprecate the performance of good old V16.1? (Bad!) Or will it perhaps improve the performance of V80.x? (Wishful thinking?) Anybody been there and care to share your experience?Cheers,John

I am agree all people about a very problematic APP v80The MUTE is now NOT available The COVER does not change realtime. yesterday i play multiple songs and cover is about the song played 10 minutes before… Every time open APP   “NO SYSTEM CONNECTED” go to SETTINGS Sometimes playing is stopped for seconds (never happened in many years before with the good app) My Tuner radio service does not permit to add as bookmark any songs or podcast If i want to play from bookmarks, the song must play immediately, here in V80 we have to play one more PLAY button… Playing for example 3 speakers same song, if i decide to play only 2,  using app the music stopped ! and play again later ! VOLUME control is a joke…. i go up and audio does no follow my choice , after the slide goes back itself !! same for reverse ! and so and so… any oother people has this behaviour ?CLASS ACTION to SONOS !!!!!!! and so and so….

i want to use Era 100 in Ceiling. Can you please advice if Gineos Bracket is compatible with Era 100 or not. if not then what can be the possible solution to put them in ceiling.

For context; I'm still on 16.1 with my app and speakers. I also prevented auto update and any communication between my system and Sonos through my DNS resolver ( except audio). I wanted to buy some extra surround speakers for my office. But since I probably encounter issues when adding surround speakers with the "old" app, I suspend the buy. Because I would like to keep a good functioning system. So Sonos f'ed up the new app and because of it it also lost my sales. And like this I will never buy the Ace… Good job mr. Pence. With your short term vision! But hey! Everything for black numbers on the reports and shareholders!

I'm one of the guys that after the new app uodate, I get constantly portions of my system not showing or the entire things as being said to be not on the network. I have Sonos tech pointing at Google (that's my router) and Google techs pointing at Sonos. I'm 99% positive it is Sonos because this entire set up has worked fine for years until exactly after the app revamp. What I have happening is that when I look at the devices on my Google router, I see things like it showing 2 subs, 1 online and 1 offline....I only have one sub. Then even when I have all speakers showing up and working on the sonos app and physically working, the Google home app wil  contradict that and say half my speakers are offline. Non stop I am getting contradictions between the two. From not agreeing to home many speakers are online to it claiming multiple versions of a speaker. Does anyone know what this points to or which spectrum is more likely the cause?

Before the last update a few weeks ago, my Sonos App was working fine. Now its not only a glitchy non intuitive design, but after taking ages to get it to play the BBCSounds app again yesterday, it now tells me I have no system- despite the fact that the system is on and playing Radio 4 (through BBC Sounds). So I have no control of the speaker ( Sonos One) and I guess will uninstall and reinstall the Sonos app again. But this is getting monotonous- what is the problem since the update? I have just the one speaker so as simple as it can be! 

I bought this Play1 in 2016 or so, to my recollection, and it always worked flawlessly. This was, naturally, with 2016 wifi technology, and a 2016 mobile device. It provided great party entertainment.Flash forward to today, not many parties post-COVID, but I wanted to get reconnected with my Sonos. Of course, it won’t connect! Prowling around on the internet, this community, and a 2 hour chat with customer service, and no leads to get this rectified. Last statement from the rep was, “Sonos is working on this issue with no ETA for resolution.” Something tells me they won’t be reaching out to me when a solution is reached. If you are still reading, accept my apologies for boring you. Enjoy your day. 

I have been having connection problem with my system so waited for new app. Now when it says I need a software update, I’m asked to log out and owner to login. I press start update and I see a flash of the login page then screen returns to ask for sign in: system owner. How do I break this cycle? Despite deleting app and reloading it continues to loop. If I log in thru  web page I see my devices. Any assistance would be appreciated. 

I changed my apple password. Works great on apple. But when I try adding Apple Music to sonos, I get a ‘problem has occurred’ message.

Over the last 20 days (after the app update), my Sonos Era 100 no longer shows up on the app… no big deal because I never used the app… but worse is Alexa no longer works on the Era 100. I’ve rebooted it, factory reset, uninstalled/reinstalled the app, restarted my WiFi, updated my access points’ firmware, unplugged the Era 100 for 15 seconds and plugged it back in. I feel like I’ve done everything and cannot get my Era 100 to work. Basically my expensive Era 100 is just a basic Bluetooth speaker.

Is SONOS pranking us? The initial update was total dumpster files... all one star reviews. We are now on the third update since then and still a joke. Can't find speakers, I turn on speakers and Sonos turns them off, can't find the system but restarting the app and it works... until next time can't find streaming services... I could go on and on but too numerous. I think there are a bunch of 20 year old coders sitting around smoking weed and laughing at us while the C-suite execs make excuses. Unbelievable.

 Sonos app update 80.01.10 for ios and 80.01.07 for Android is just released. Who’s going first? Let us know how it goes. Seems like a whole lot of fixes.Release notes: 80.01.07 (Android)80.01.10 (iOS)Release date: 5/21/2024 In this update:Support for the all new Sonos Roam 2.   Improved VoiceOver support, allowing for easier navigation and control on the Now Playing Screen, System View, Output Selector, Queue, Volume Sliders, and Add Product.   Improved TalkBack support for the Now Playing Screen, System View, and Add Product.   Improved Local Music Library playback of folders.   Added the ability to Search for content to use with an Alarm.   Improved system connectivity for Boost and portable products in sleep mode.   Fixed issues with Add Product that resulted in incomplete registration, a need to sign in again, or inability to confirm a product PIN. Fixed an issue with enabling Surround and Sub Audio.   Fixed an issue that blocked Trueplay if a TV was the input source.   Fixed an i

[redacted] [redacted] A new Sonos controller Actually some people do want more of 1 or 2 but nobody wanted Sonos to “fix” the perfectly fine controller app. What a debacle but the pompous hubris of CEO Spence (uh I guess we should have communicated the roadmap) and CPO Bouvat-Merlin (took courage to launch a new UI) is insane. You guys don’t get it. After hustling us thru the S2 upgrade to now punk us all on this new controller so you can get the headphones shipped is a humiliating kick in the crotch to your loyal user base including this one of 20+ years. Too many FUBARS to list so I’ll just leave it at this - will no longer buy Sonos. 👋Moderator Note: Modified in accordance with the Community Code of Conduct.

To sonos management -  i cannot now play my music library through sonos (the only reason i have a sonos speaker system)   You wiped it from the sonos controller with an update and now i get error 913 when i try to restore.Unbelievable shoddy work.please come onto this community blog and advise me and everybody else in this position when you will correct this monumental cockup.Alternatively expect a massive exodus of Sonos users. 

Please, Sonos, the mobile app should immediately play a Sonos favorite when I click on it! Why does it bring up another page on which I have to press play? If it’s a favorite, probably safe to assume I want it to play when I click on it.

Tengo un problema y es que no me aparecen mis playlist de Qobuz en Sonos. Alguien sabría cómo solucionarlo?Moderator edit:Google Translate-I have a problem and that is that my Qobuz playlists do not appear on Sonos. Would anyone know how to solve it?

Please add YouTube Music to Sonos Voice Control.

Are you getting a problem connecting to the Music folder on your Window PC so unable to stream the music you have stored? Especially if you have placed your Music folder on your D drive (so you don’t fill up you smaller SSD C drive) Open Windows Explorer and you should see the music folder. Right click on the Music folder icon and select Properties. Select the Location tab and you should see where Windows thinks your music is stored. If it is incorrect select Find Target and find where you have stored your Music folder. Select the location and click on apply.The Sonos app should then be able to read your Music library.If only the Sonos support team said to try this activity first it would have saved a whole lot of pain. 

Product placement masquerading as journalism? https://www.digitaltrends.com/home-theater/sonos-ace-headphones-color/

Now, nada. How freaking rude. Really hard to imagine they would treat loyal customers this way. I’ll be looking to hack the holy frack out of these 9 Sonos speakers. Disrespect for disrespect.

Who is the genius that picked a holiday weekend roll out the new app?   If can’t even find my system

So, I have an ARC, a sub and am currently using 2 X Play:1’s as my rear surrounds.  I’d like to upgrade this, and was considering the Era 100’s….but my friend is ditching their Sonos system and I have a chance at a GREAT deal on 2 Play:3’s. Wondering if they’ll do the ATMOS job as well as the newer Era’s. I also have MANY other components,  like 4 X One SL’s, Roam, Playbase, 1 Connect, 4 Amps,  2 ZP100s etc.So, What do you all think? Thanks for any help, suggestions or guidance. Cheers! 

I thought for one hot minute that the new app was great, as it allowed me to connect to and use my IKEA Symofisk Gen 1 speaker ( I have two - a Gen 1 and a Gen 2) that stopped working a while ago.After HOURS with tech support and no resolution, the best they could offer me was a 25% discount on a new product. No sale, thank you very much.So when I downloaded the new app on my phone and then got the old Gen 1 speaker working again, I thought this was great! Two weeks later, we’re back to the same crap. Speaker not detected, speaker won't connect to my wifi (which has not changed in months). Tired of this BS now.I will not be buying another SONOS product. when the Gen 2 stops working, I’ll replace it with something else. Get your act together SONOS. 

HelloA lot of members are touting the potential “demise” of Sonos due to the misstep with the release of the S2 App Refresh. Still others are threatening to sell and/or mothball their Sonos gear and move on to a competitive product.I’ll not argue that those community members expressing their dissatisfaction with the App release are in error. To the contrary. Sonos has admitted that certain features are missing and will be addressed as quickly as possible. I’ve only had one issue with the refresh and that was with Trueplay which for me has been corrected and I’m able to use the feature once again.As far as the other legitimate missing features are concerned such as alarms and missing libraries I’ve used them very little or never as is the case with music libraries. However, alarms are working for me.The reason I’m posting (again) regarding the S2 Refresh missteps is to ask “does it really signal the demise of Sonos? Demise of Sonos can take many forms depending upon how one defines it.

SONOS went to great lengths (well, they stopped short of genuinely apologising to us for stuffing up an otherwise stable system) to say with the new app they were able and going to push out updates quickly to get us back to feature parity as soon as possible.We’ve seen nothing of the sort.  Alarms are still missing key features (like grouping rooms), the system is still slow and clunky, there are no Android widgets, the experience is still messy, etc. etc.A schedule would be nice so we at least have some sort of idea when things might be released.  My gut tells me there is more going on at SONOS than they are telling us.  I wonder if a chunk of their DEV team has left?  If things were running smoothly from an HR perspective 1) This wouldn’t have happened and 2) We would have had more app updates.Whilst I am on a spray, did everyone see the “new” Roam 2?  Identical to the previous version with the only difference being it can pair to Bluetooth out of the box.  LOL.