Contributor I

prob with new app

Forum|Forum|2 years ago
May 9, 2024
39 replies
3758 views

I have been having connection problem with my system so waited for new app. Now when it says I need a software update, I’m asked to log out and owner to login. I press start update and I see a flash of the login page then screen returns to ask for sign in: system owner. How do I break this cycle? Despite deleting app and reloading it continues to loop. If I log in thru web page I see my devices. Any assistance would be appreciated.

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DanielAMS

Lyricist I

Via iPhone it didn’t work for me neither. I solved it via downloading the Sonos app on my MacBook. It worked immediately and as of then, the iPhone app was also OK again.

M

masterbeat

Lyricist II

So for anyone else having this crash loop, I was able to get the devices to register and update in a fresh install of Sonos app from within an Android phone (it was IOS that was having the issues). Once the devices were added, registered and updated in the Android device, I erased and re-installed Sonos on the iOS device to get out of the loop, then reinstalled and viola, the devices are all fine now in the IOS App. The crashing and doom loop seem to be an IOS problem for now.

Hope this helps anyone stuck waiting for resolution from Sonos. How they, this many years in, continue to release such god awful buggy software that constantly fails updates, registration, etc… is beyond me. Thinking of moving to Bluesound just because of how bad the Sonos app system is and how, without fail, it’s going to stop working, need an update, or they are going to have screwed with the app, right when you need it.

Anyway, this solved the new buggy app issue for me with devices. The problems seem to be with IOS app so bypassing that to register devices is working for now.

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McJazz

Lyricist III

I notice a couple of posters here have fixed the problem by using the MacOS version of the Sonos app. I have the Mac version but cannot see any way to do anything to solve the problem. Can someone who has fixed the issue this way provide the steps which they took to accomplish such a “fix”?

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VinnyBarbarino

Lyricist I

Found the solution to why it was happening to me as soon as I updated the app. The cause was that I set up my Sonos 8 or 9 years ago with an old email. I logged out of my current email and logged back in with my old email and fixed it in seconds. Hope it helps someone off the cliff.

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Jmsmsn

Contributor I

Hi All,

I got the solution for this. :) Download Sonos app for Windows or Mac and connect your system from there. It will ask you to register your device with the email id again. Do it and update the device. Then open iOS app, it should work. Works for me. Hope it is helpful. :-)

Thanks but it didn’t work

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Mike0000000000001

Lyricist II

The solve actually does work. I’ve been in the Sign In loop for a week.

I factory reset my Sonos Beam, I used my iOS app to connect it to Wifi but then paused any activity on my phone once it was connected. I then opened my Mac Desktop app and connected to the system and was able to run the update.
I’m in. Thankfully that torture is over. Now to see how terrible the functionality of this app really is.

T

tehooo

Lyricist I

same issue here.

I just changed router to netgear XR1000. Is it the reason?? I don’t know what to do...

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Truski

Lyricist I

I’m having the same problem. The support is worthless.

A

Areadie

Lyricist I

Got message to update, resulted in endless loop saying owner needs to log in. Read this thread, went to a Mac desktop, downloaded Sonos app and problem solved. They should get the people who created to Mac OS app to do the iOS app, send you can’t do it on phone.

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