Contributor I

prob with new app

Forum|Forum|2 years ago
May 9, 2024
39 replies
3756 views

I have been having connection problem with my system so waited for new app. Now when it says I need a software update, I’m asked to log out and owner to login. I press start update and I see a flash of the login page then screen returns to ask for sign in: system owner. How do I break this cycle? Despite deleting app and reloading it continues to loop. If I log in thru web page I see my devices. Any assistance would be appreciated.

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A

arnabdatta

Contributor I

Same issue for me. Whats the solution?

V

viswanathsaj

Lyricist I

Just got a Roam today to dip my feet into the ecosystem and see what all the hype was about and man is it disappointing. Same issue here. Hope there’s an update soon or this thing is getting returned.

B

Blankish

Lyricist I

Same issue. Moved house and changed wifi and stuck in a loop. Really annoyed at how not user friendly Sonos set ups/ changes are. Feel like I’ve thrown money away.

A

arnabdatta

Contributor I

Hi All,

I got the solution for this. :) Download Sonos app for Windows or Mac and connect your system from there. It will ask you to register your device with the email id again. Do it and update the device. Then open iOS app, it should work. Works for me. Hope it is helpful. :-)

M

Mardimus

Lyricist I

I set up a new Asus XT9 Dual mesh router in my house and was able to add 45 devices successfully. Getting Sonos to work has been a disaster. I had to update the app then update the system and now nothing works in the Sonos app (not the S1). For starters I keep getting an error message to start update and then asks me to sign in as the system owner. Which I am signed in as the system owner. So I select Ok! And then click start update again. Sonos asks me to to sign in and I click continue on the app on my iPhone. The Sonos login screen pops up briefly and then it loops the same message to sign in as the system owner. So I deleted the app about half a dozen times and still no progress. Searched online and tried to use the web app to login from my MacBook Pro and nothing. Downloaded the app on my iPad, same looping issue. My Bose 900 system in my bedroom with 4 components works perfect. But my 6 component Sonos system is absolutely sideways. I’ve power cycled all the units. Factory reset them. Unplugged all of them to get one component to load on the app and nothing. My router app shows they are connect with an IP address. I can ping them. I have even hardwired some of them with Ethernet and all is fine. Except for the Sonos App. Has anyone had any luck getting these to work? Is their tech support actually looking into this disaster. It’s been 24 hours and no solution!

S

Shukae

Lyricist I

Fix for me was to connect my two MOVE 5 to ethernet, reset both, then add as new system.

What a crap update!

O

osas

Lyricist I

I had the exact same issues like many of you in this thread when trying go connect my beam to my new network yesterday. When I thought all was set up I came to the “update” page where I was supposed to contact the system owner to make that.

Just now I tried by connecting the beam to my routher via an ethernet cable and it was all set up withing 5 minutes. No question about update or system owner.

I can confirm that my beam is still connected to my wifi and TV after unplugging the ethernet cable.

S

Smoores820

Lyricist I

Same issue. Moved house and changed wifi and stuck in a loop. Really annoyed at how not user friendly Sonos set ups/ changes are. Feel like I’ve thrown money away.

Me too. I moved and now can’t set up either of my speakers. Serious WTF @Sonos !!!!

K

Kileh

Lyricist I

Hi All,

I got the solution for this. :) Download Sonos app for Windows or Mac and connect your system from there. It will ask you to register your device with the email id again. Do it and update the device. Then open iOS app, it should work. Works for me. Hope it is helpful. :-)

I set up a new Asus XT9 Dual mesh router in my house and was able to add 45 devices successfully. Getting Sonos to work has been a disaster. I had to update the app then update the system and now nothing works in the Sonos app (not the S1). For starters I keep getting an error message to start update and then asks me to sign in as the system owner. Which I am signed in as the system owner. So I select Ok! And then click start update again. Sonos asks me to to sign in and I click continue on the app on my iPhone. The Sonos login screen pops up briefly and then it loops the same message to sign in as the system owner. So I deleted the app about half a dozen times and still no progress. Searched online and tried to use the web app to login from my MacBook Pro and nothing. Downloaded the app on my iPad, same looping issue. My Bose 900 system in my bedroom with 4 components works perfect. But my 6 component Sonos system is absolutely sideways. I’ve power cycled all the units. Factory reset them. Unplugged all of them to get one component to load on the app and nothing. My router app shows they are connect with an IP address. I can ping them. I have even hardwired some of them with Ethernet and all is fine. Except for the Sonos App. Has anyone had any luck getting these to work? Is their tech support actually looking into this disaster. It’s been 24 hours and no solution!

Hi All,

I got the solution for this. :) Download Sonos app for Windows or Mac and connect your system from there. It will ask you to register your device with the email id again. Do it and update the device. Then open iOS app, it should work. Works for me. Hope it is helpful. :-)

This Was The Only Solution That Work For Me Is Well I Have a Mac I Have To Start The Tired PT There den Finish With The Phone or tablet app

K

Kileh

Lyricist I

Follow This Is The Only That worked From Me From Another member,

Hi All,

I got the solution for this. :) Download Sonos app for Windows or Mac and connect your system from there. It will ask you to register your device with the email id again. Do it and update the device. Then open iOS app, it should work. Works for me. Hope it is helpful. :-)

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