Contributor I

prob with new app

Forum|Forum|2 years ago
May 9, 2024
39 replies
3756 views

I have been having connection problem with my system so waited for new app. Now when it says I need a software update, I’m asked to log out and owner to login. I press start update and I see a flash of the login page then screen returns to ask for sign in: system owner. How do I break this cycle? Despite deleting app and reloading it continues to loop. If I log in thru web page I see my devices. Any assistance would be appreciated.

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J

JLBR2005

Lyricist III

@McJazz Here is the list of routers by model numbers that have an issue with sonos:

SAX1V1S
SAX2V1R
SAX2V2S
Arris RAC2V1A
Sagemcom F@st 5260
Askey RAC2V1K

M

McJazz

Lyricist III

Thanks for that.

J

JLBR2005

Lyricist III

You’re welcome. Unfortunately, the only solution for me is to ask spectrum to give me a new router.

N

Neilpm

Lyricist I

Same issue here. Need to reset both my Play 1 and Ray after I had to change my WiFi password. I presume there will be an update to the app to fix this.

J

JLBR2005

Lyricist III

I was told they are working on the problem.

A

Alfie13

Lyricist I

The problem is that the boost is not compatible

any thoughts anyone when will it be ?

C

CheebaQueen

Lyricist I

Glad to see I’m not the only one with this issue. Does anyone know if/when this will be fixed? I spent a significant amount of time troubleshooting this and I’m still having the same issue.

A

aSaap

Contributor I

Same ‘doom loop’ issue - I’m teh registered owner of a Beam, but the new App update won’t let me update it - says the system owner must be logged in. I AM the registered owner.

Reset everything - Router, Beam, and nothing.

FFS - This is ridiculous.

E

evamor

Contributor I

I waited on the phone for two hours and finally have a tech on the line. It appears that my 1000GB router from Spectrum is the cause of the problems. The only solution is to change out the router because Sonos doesn’t know why the router is incompatible, so they can’t fix it on their end.

It’s not your router or spectrum. It’s sonos’s complete pile of trash beyond dysfunctional highly buggy app.

Asgorath

Chromatic Producer I

I waited on the phone for two hours and finally have a tech on the line. It appears that my 1000GB router from Spectrum is the cause of the problems. The only solution is to change out the router because Sonos doesn’t know why the router is incompatible, so they can’t fix it on their end.

Do not follow this advice and buy new gear. This answer sounds like text-book support blaming other gear when they do not know the answer. The new app is beyond broken and filled with bugs. To a level that it should never have been released. It would be a shame if you buy a new router due to what highly likely is a bug on Sonos side.

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