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Aidan10
Contributor I
May 9, 2024 9:54 AM UTC

prob with new app

I have been having connection problem with my system so waited for new app. Now when it says I need a software update, I’m asked to log out and owner to login. I press start update and I see a flash of the login page then screen returns to ask for sign in: system owner. How do I break this cycle? Despite deleting app and reloading it continues to loop. If I log in thru  web page I see my devices. Any assistance would be appreciated. 

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    JLBR2005
    Lyricist III
    May 10, 2024 2:42 AM UTC

    @McJazz Here is the list of routers by model numbers that have an issue with sonos:

    1. SAX1V1S

    2. SAX2V1R

    3. SAX2V2S

    4. Arris RAC2V1A

    5. Sagemcom F@st 5260

    6. Askey RAC2V1K

     

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      McJazz
      Lyricist III
      May 10, 2024 2:48 AM UTC

      Thanks for that. 

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      JLBR2005
      Lyricist III
      May 10, 2024 2:49 AM UTC

      You’re welcome. Unfortunately, the only solution for me is to ask spectrum to give me a new router.

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      Neilpm
      Lyricist I
      May 10, 2024 4:43 PM UTC

      Same issue here. Need to reset both my Play 1 and Ray after I had to change my WiFi password. I presume there will be an update to the app to fix this.

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      JLBR2005
      Lyricist III
      May 10, 2024 5:18 PM UTC

      I was told they are working on the problem. 

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        Alfie13
        Lyricist I
        May 10, 2024 9:01 PM UTC

        The problem is that the boost is not compatible

        any thoughts anyone when will it be ?

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        CheebaQueen
        Lyricist I
        May 11, 2024 3:10 AM UTC

        Glad to see I’m not the only one with this issue. Does anyone know if/when this will be fixed? I spent a significant amount of time troubleshooting this and I’m still having the same issue. 

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          aSaap
          Contributor I
          May 11, 2024 4:45 AM UTC

          Same ‘doom loop’ issue - I’m teh registered owner of a Beam, but the new App update  won’t let me update it - says the system owner must be logged in. I AM the registered owner.

           

          Reset everything - Router, Beam, and nothing.

           

          FFS - This is ridiculous.

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            evamor
            Contributor I
            May 11, 2024 5:09 AM UTC

            I waited on the phone for two hours and finally have a tech on the line. It appears that my 1000GB router from Spectrum is the cause of the problems. The only solution is to change out the router because Sonos doesn’t know why the router is incompatible, so they can’t fix it on their end. 

            It’s not your router or spectrum. It’s sonos’s complete pile of trash beyond dysfunctional highly buggy app. 

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              Asgorath
              Asgorath
              Chromatic Producer I
              May 11, 2024 6:09 AM UTC

              I waited on the phone for two hours and finally have a tech on the line. It appears that my 1000GB router from Spectrum is the cause of the problems. The only solution is to change out the router because Sonos doesn’t know why the router is incompatible, so they can’t fix it on their end. 

              Do not follow this advice and buy new gear. This answer sounds like text-book support blaming other gear when they do not know the answer. The new app is beyond broken and filled with bugs. To a level that it should never have been released. It would be a shame if you buy a new router due to what highly likely is a bug on Sonos side. 

               

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