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Aidan10
Contributor I
May 9, 2024 9:54 AM UTC

prob with new app

I have been having connection problem with my system so waited for new app. Now when it says I need a software update, I’m asked to log out and owner to login. I press start update and I see a flash of the login page then screen returns to ask for sign in: system owner. How do I break this cycle? Despite deleting app and reloading it continues to loop. If I log in thru  web page I see my devices. Any assistance would be appreciated. 

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    DanielAMS
    Lyricist I
    May 12, 2024 4:56 PM UTC

    Via iPhone it didn’t work for me neither. I solved it via downloading the Sonos app on my MacBook. It worked immediately and as of then, the iPhone app was also OK again. 

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    masterbeat
    Lyricist II
    May 12, 2024 7:59 PM UTC

    So for anyone else having this crash loop, I was able to get the devices to register and update in a fresh install of Sonos app from within an Android phone (it was IOS that was having the issues).  Once the devices were added, registered and updated in the Android device, I erased and re-installed Sonos on the iOS device to get out of the loop, then reinstalled and viola, the devices are all fine now in the IOS App.  The crashing and doom loop seem to be an IOS problem for now. 

    Hope this helps anyone stuck waiting for resolution from Sonos.  How they, this many years in, continue to release such god awful buggy software that constantly fails updates, registration, etc… is beyond me.  Thinking of moving to Bluesound just because of how bad the Sonos app system is and how, without fail, it’s going to stop working, need an update, or they are going to have screwed with the app, right when you need it.

    Anyway, this solved the new buggy app issue for me with devices.  The problems seem to be with IOS app so bypassing that to register devices is working for now.

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      McJazz
      Lyricist III
      May 12, 2024 9:32 PM UTC

      I  notice a couple of posters here have fixed the problem by using the MacOS version of the Sonos app. I have the Mac version but cannot see any way to do anything to solve the problem. Can someone who has fixed the issue this way provide the steps which they took to accomplish such a “fix”? 

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      VinnyBarbarino
      Lyricist I
      May 15, 2024 12:27 AM UTC

      Found the solution to why it was happening to me as soon as I updated the app. The cause was that I set up my Sonos 8 or 9 years ago with an old email. I logged out of my current email and logged back in with my old email and fixed it in seconds. Hope it helps someone off the cliff.

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      Jmsmsn
      Contributor I
      May 16, 2024 2:41 AM UTC

      Hi All,

      I got the solution for this. :) Download Sonos app for Windows or Mac and connect your system from there. It will ask you to register your device with the email id again. Do it and update the device. Then open iOS app, it should work. Works for me. Hope it is helpful. :-)

      Thanks but it didn’t work 

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      Mike0000000000001
      Lyricist II
      May 18, 2024 8:06 AM UTC

      The solve actually does work. I’ve been in the Sign In loop for a week.

      I factory reset my Sonos Beam, I used my iOS app to connect it to Wifi but then paused any activity on my phone once it was connected. I then opened my Mac Desktop app and connected to the system and was able to run the update. 
      I’m in. Thankfully that torture is over. Now to see how terrible the functionality of this app really is. 

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      tehooo
      Lyricist I
      May 19, 2024 1:00 PM UTC

      same issue here.

      I just changed router to netgear XR1000. Is it the reason?? I don’t know what to do...

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      Truski
      Lyricist I
      May 24, 2024 10:59 PM UTC

      I’m having the same problem.  The support is worthless.

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      Areadie
      Lyricist I
      May 27, 2024 6:40 PM UTC

      Got message to update, resulted in endless loop saying owner needs to log in. Read this thread, went to a Mac desktop, downloaded Sonos app and problem solved. They should get the people who created to Mac OS app to do the iOS app, send you can’t do it on phone.

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