Fix & Optimize

It looks as though I am just piling on at this point, but the new app update has been a horrible experience. My primary reason for going with the sonos system was the ability to tie it into my home library - and this is no longer available! In addition, the app response is sluggish, the volume control is nonresponsive, and each time I open the app it no longer recognizes my existing sonos system! And just for good measure, it randomly shuts down. Very frustrating - please get the app issue resolved promptly or at least allow us to reinstall the previous app release in the interim. 

Anyone else experiencing no local network on new update, it’s rendered my system and a clients system unusable as it’s saying needs to connect to local network, what a joke from Sonos 

Is it still possible to add tracks to a queue if so how 

The new app is horrible.  Hard to navigate.  It’s lost all my playlists and music.  Big disappointment.  

Hi experts,I will be moving to work in Bangkok next week and was originally planning to take 2 of my speakers to my new apartment but was then told by the shipping company that I could only take one ,so the Sonos 5 it is.I wanted to be sure that there would be no problems with using the Sonos App and speaker in Thailand ?There is a Sonos distributor in Thailand but the brand is not sold in many places as far as I can see Does anyone have the answer to this ?

I have updated to the latest app and firmware for my system which did restore alarms however they are not grouping speakers/rooms and I only get an alarm on a single speaker.  When I wake up I am forced to manually group the rooms.There appears to be a setting for this however even after selecting it, the setting does not stick no matter what I do.Please fix.

Just bought a brand new sub mini and unboxed it only for it to not be able to register on the Sonos app. I have tried both wireless and on Ethernet. This is beyond frustrating. Does anyone have any suggestions?

Trying to update my setup from SonosNet to WiFi, but under the Network → Manage Network options, there’s just a blank screen.  Was expecting “update network” according to the help article. Has this been removed in the new version of the app too?

I suggest that all volume settings be done with a dropdown list. The slider is too inaccurate and not easily repeatable. 

Customer of 18 YEARS +.    First time I wanted to kick this system out of my house.   Nothing to do with the HARDWARE.    Nope.    All because of the latest CRAP Software update the Sonos Software Morons have rolled out  (BTW  I am a programmer -  industrial guided vehicles - I could have harmed people ! )I now have a system that switches itself on at times I set with ALARM FUNCTION in the Old OS.  I cannot turn them off.   I have to UNPLUG all the speakers every time we leave the house for more than a day.      And dont get me started on WiFi connection to the APP  (NOT the Sonos Speakers - that network is rock solid on my BT Fibre fed Router) .   But try to get the APP to connect on a 2 year old Android OS based mobile is a JOKE.   “Your System is not on this Network”   Tell that to the speakers that I can’t now turn off to watch the TV.      Sonos - Your last Software Update to S2 forced me to upgrade my PORT device at cost of £300.     This latest Update ( known as “Piece of Sh1T )

Today when I opened “Sonos Favorites” out of 20 all but 2 appear as a ghost like square, but with the correct station title below each one. Clicking on the ghosts results in the spinner, but not music. Works OK on the PC app. (Please Sonos, do not “update” the windows program!)

This new app has been a terrible experience to the point where if it is not fixed I will have to abandon my whole house Sonos Hardwired infrastructure. I can barely use the app to control my home. Latency in connecting, if at all. 1-2 min delays in response to action, volume challenges, etc. Etc. When will this be remedied?  

Hi all, my Android app updated to a new version yesterday and I’ve had a bit of an ordeal… System is Arc/Sub/2xOne SL.After updating I lost the ability to stream music to the speakers. In the new version of the app it showed my Arc as the only product in the system, but I couldn’t do anything with it. It knew the sub and rear speakers were there because there was an option to remove them from the system, but they weren’t visible and pressing to remove them just crashed the app every time with a single tap.I assumed it was something gone slightly wrong during the app update, so I uninstalled and reinstalled the app. This was a mistake.Now I’m stuck on the app welcome screen, unable to even get into any settings or details because I apparently have no existing system, and there are no speakers or components available. Power cycling does nothing, pressing join button does nothing.I’m stuck on the welcome screen watching a guy make a matcha latte over and over like a fever dream. I decide

I see a lot of posts from people blindsided, like I was, by the new app. I call it the “Ace” app among other things.  I have been living with this downgraded app for several days now and thought it would be good to share mitigations / solutions that will allow for a somewhat normal experience until (if / when) the app is ever fixed.First if you are lucky and didn’t update your controller app, don’t. And block updates.  Although you may need to update at least one device with the “Ace” app for some features - see below.Controller Solutions:The good news is the Desktop Controller for PC and likely Mac still work pretty much as they always have. For now. Small blessings. Android users can roll back to a working version of the S2 app - search the forum for instructions. iOS users who dodged the update can use the non-updated S2 app. I have this on a non-updated iPad as well as my wife’s phone.  Some setup features have been turned off apparently by the speaker firmware but the “player” fea

Anyone else found that you arent supported with older sonos speakers such as Play 3. My play 3 all of a sudden isnt registered on my existing system...and the apps will not allow it to re-register, as they state "uncompatible with app" irrevalent of which app i use. SONOS once again devaluing their product and customers. #allaboutnewcustomers

Ever since the new update my music I stream to my Sonos Arc continually cuts out, even skips songs or quits entirely. My fix was to go into my Internet provider and set my wifi on the Network from channel 1, 6 or 11 to automatic. This has seemed to fix the issue as there is interference if it is set on one of the 3 settings ( channel 1, channel 6 or channel 11) once I set it to Auto it picks the channel with the least interference. You may have to contact your Internet provider to do this if you don’t know how to log into your specific IP address.I hope this helps others as I spent hours with the support team with no resolve. I even asked them how to change the channel setting but they didn’t know. Before the update you could go in under your device and under setting, under manage, under network then under channels and pick one of the 3 channels. I told them they should test their updates better before putting them out. I was ready to return my whole Sonos system.

I listen to the Sonos system typically listening to my own music. - music that I own. That’s completely gone now and even though I’ve tried every suggestion here to fix it, nothing works. Thanks Sonos!The application (IOS) reverts to the first room listed in my (now worthless) system and even after de-selecting that room and selecting another room - IT GOES BACK to the previous selection. I just want to listen to a streaming service since my music is NO LONGER AVAILABLE, and I can’t even do that.I hope Sonos goes out of business after screwing your customer base as you have. ALL of your employees, in particular the CEO deserves to be out on the street looking for a new job.

Did you even QA this new app? To say this is a garbage release is an insult to garbage.  I hope that you’re reading all the comments, this is the type of update that makes it really easy to start phasing out your tech.  fix it!

Please provide a way to go back to the old version ASAP. I use Sonos almost exclusively for my local library as it seems many people do and you have again (think bricking...) completely misunderstood your owners and people that have supported and invested in your products for decades. Congratulations on creating another media disaster for the company. I am sure the new app is trending on all platforms with angry users and people looking for alternate products. PLEASE LET US GO BACK to the old version until you sort this out.   

Ever since updating to 80.01.30 on my iPhone and iPads, the Sonos app is extremely slow and unresponsive.  Volume and channel changes take an extremely long time to execute.  Antone experiencing the same issue? 

HiI can’t change the room I play my music in with the new app. I select the room I want (and deselect the one I don’t want any more), but when I tap “apply” it reverts to checking the room I’m trying to move away from.  Is it just me?  I’m using the new Sonos app on iOS. (BTW I’ve stopped using my Sonos system for the time being - I can’t search my huge music library and I can’t play the music in the room I want to. I gather there’s a new update coming out in June?  I hope it at least renders the app usable!)

I had automated updates enabled and the rest of my system has successfully been upgraded to build 16.2 but the Bean Gen 2 has failed.The Beam Gen 2 is stuck with the alternate flashing Red and White lights which indicate a failed update. I can no longer see the system in the app.I have tried the following without success.Reboot the device Reset to Factory Settings Unplug for 24 hours and reboot| Changed from wireless to direct ethernet connection (via Eero)Anything else I can try? Product support in the UK are offline currently despite being working hours. The system is less than a year old.

I and other customers should’ve been warned from downloading an updating their app, as I didn’t download it until almost a week after it was  available. Sonos is conducting bad business and possibly liable for our damages. Sonos knowingly had us download an app that wasn’t ready and is damaging my Wi-Fi and knocking me off-line at least 50 times a day. They knowingly had us download the update and after the first day, they knew it was corrupt and they still let us download it. I didn’t download it for about a week after it was out and I should not have been able to. They should have acted in good faith and warned me.  They’re arrogant defending their crappy product because they’re afraid of getting sued and they should be. I’m a civil litigator in Georgia and I’m seriously considering filing a lawsuit. I’ve had the Internet/cable company out twice already for Service related to this horrible app.  This is no different than if Sonos sent out a virus and damaged all of our computers.  Eq

Hi all, i recently purchased a sonos connect amp, and when i try to set it up, it won’t setup I don’t know if the previous owner forgot to remove it from their account but i tried to reset it by holding the mute button, and nothing seems to happed when i power it on, the white light is solid for a second, and then the light goes off i know it’s not a power issue because the ethernet link/act light is responsive

You’ll learn a lot about Sonos’ management in the next few weeks/month with how the respond to this cluster*.  Do they listen, realize and admit that this was a mistake?  Or do they just keep moving “forward” in spite overwhelming reaction to this disaster? I’m old enough to remember when Coke changed the formula and rolled out New Coke.   They took something that was great and loved and completely ran it into the ditch.   Management ultimately swallowed their pride and brought back the original but the damage was done.What amazes me is that there had to be lots of people beta testing the Sonos app before it was released.   No one spoke up and said that this is garbage?    It a bad sign that no one spoke up and an even worse sign if no one realized it was horrible.Worst app I’ve seen in a long time.  Nothing about it is intuitive.  Navigation is confusing.  Can’t change between playlists...if I’m able to find playlists.  There’s a lot of content that shows up that I don’t want to see.