Fix & Optimize

Bluntly speaking, the Sonos app update is making me consider leaving Sonos. I have heavily invested in my sound system but I can tell that the cultural move towards streaming services and not owning your music is phasing people like me out. I do not like Spotify or Apple Music or any of those services and hence why the new app format is useless for my needs and in fact makes it annoying to access my personal music collection. I understand that this is a toothless attempt at fighting piracy and owning physical media in favor of forever renting music media, but it should be noted that the new app is terrible for those of us who just want to stream our own collection via WiFi. What do you guys propose I do in order to get the best experience from using the Sonos app? I really don’t want to abandon Sonos but the app’s overall update direction is increasingly making it feel inevitable.

This app sucks. All I want to do is play my music. I dont care about services. This new app buries my own files. Crap!

According to an article in The Independent yesterday (25th May 2024) SONOS says “it is “moving quickly” to improve its new app, after an update that led to widespread outcry”.In addition..”It said that it was “fixing bugs and performance issues” while working to add features back into the app. A new update, released earlier this week, brings back support for Apple accessibility features, the option to play music from a local library and the option to add and edit alarms, for instance.”“Our latest update resolves some of the most critical known issues, but know we have more to do,” the company said. “We hear your feedback and are working hard to deliver the experience you expect and deserve.”Anybody got the update and installed it?. I checked yesterday, and several times this morning, but no sign of any updates to V80 of the App or V16.2 on my Mac (I’m in the UK if that makes any difference to a release).More smoke and mirrors from Mr Spence me-thinks while he surveys the pile of money

I have 10 amps in my house. They are all connected via Wi-Fi through unifi access points. They used to be connected by ethernet but I had network slowdown problems.  Currently with the Wi-Fi setup, at least three of my amps are dropping in and out. They were fine for a long time but just this week it started.  Each has a strong Wi-Fi signal.  Anything in particular I should look at? I've seen a few of the unifi threads and I think my settings are correct.   

My Move2 won’t charge. It’s at 0%!But as long as it is on the ring, it will play music. Once I take it off the ring, it won’t play.This seems to suggest that there is something wrong with the battery.

I can’t get my Sonos Move 1 to show blue light… I’ve tried switching if off and on then pressing the Bluetooth button 

hi everyone, in the first configuration of the symfonisk frame, after connecting it to wifi, it forces me to update, but it can't get it updated giving me the 1002 error and even restarting it to factory data doesn't work, what can I do?

Since the new upgrade (?) on the Sonos app my Spotify will sporadically drop from playing on my arc when played from iPhone. It never happened before and nothing else has changed. 

Radio.net has been removed as a Sonos service at their request. This was an important service for U.K. listeners as it gave access to non U.K. stations. I think this leaves us with just my tuner allowing us in the UK access to the world since Tunein/Sonos have blocked non U.K. streams. My tuner blocks access on other platforms - are there any other options for UK listeners ? 

Haven't been able to achieve connection for two weeks.  At times it's seemed connected only to have my system say there are no products connected and start the process over or have the process not work.   what gives ?

Good morning I have problems with my Sonos devices, I measure myself and since I moved I have not been able to find them in my application and I am without sound

It appears that the SMB protocol must be updated to at least version 2 with the release of the latest Sonos app. It is related to the issue many people are having with their Music Library folder. Here’s a short video that explains how to get and activate SMB V2.  

In case anyone was having the same issue was having. I updated my Sonos app and Sonos speakers to the latest versions as of May 24, 2024 and the Alarms were still not showing in the Manage section of the app. I tried force quitting the app multiple times, deleting the app and re-installing the app, etc.What solved the problem was on the iPhone was to reset the network settings of the phone.In iOS go to Settings-->General-->Transfer or Reset iPhone. After selecting Transfer or Reset iPhone select Reset. After selecting Reset various options appear. Select “Reset Network Settings.” After the phone reboots sign back onto your wifi network. Open the Sonos app and the Alarms became visible.Hope this helps someone else in the same situation.

So, we’ve got a SONOS Playbar for 7-8 years now, and a Play:1 in the garage. It’s been working mostly flawlessly since we had it. We had a bit of issues with connectivity, but since plugging in the Playbar to ethernet and using SonosNET, it’s been pretty good. Queue a few days ago, when my wife went to play some music in the house after not using it for awhile. She had a new phone recently, too, so it had the latest update on it from recently being setup. It refused to play, and was only playing through the Play:1 in the garage. If we try and play anything to the Playbar by itself, we get the generic error message of “something went wrong”. The Playbar occasionally would even disappear for a moment or two from the app. It does not seem to matter from where I’m playing, iTunes Library, Music, Amazon, Sonos, etc. I started to look at it, and my phone had the same issues, even though I was still using the older version of the app. The same happens after the update to the new version (whic

I hooked up my arc to my Sony Bravia with optical cord provided it worked great shut Tv off next time I went to use it will not play on arc or TV speakers now I have tried almost everything to make work again 

After years of listining to the Sonos community talk about replacing the clunky old app, I want to thank Sonos for listneing to us.  The new app has beautiful, easy to use graphics and layout.  It looks great and is easy to use.  Congrats on a job well done Unfortuantely I’ve also had a few other problems.  I wonder if others have had the same problems. Can’t group rooms anymore Can’t control volumes in multiple rooms can’t find my radio stations can’t find the alarm settings extremely low volumesAm I alone in finidng these problems?  I’m sure that since the app is so nice to look at, that it’s impossible that these problems are created by the app.  I’m sure the problem must be pn my end.  I think it’s completely reasonable to expect some minor gliches in the rollout and I’ve just decided to turn off the speakers and wait until these problems have been resolved.  No big deal.I can’t wait to save enough money to buy the headphones as well! 

The day I updated the app on the S2. my TV room system magically disappeared from my system. Tried to add the system back, was forced to update the app. Downhill from there. Added the system, couldn't register is with my account. Restarted all speakers, router, modem, wired it in, nothing. Found out that I needed to reset the app, was able to register my speakers. Woo! 2 days later, here I am.. I have 2 systems and only one works. Beam + 2 One SL’s working great. Other room, Arc SL, One SL, One, Sub Mini, working part way. Sound comes out, surround is working, but I cannot control anything from the iOS app.When using the iOS app, you can see the room, select the room but nothing will work with it. Select Spotify, it just spins. Select the other room, music will instantly play. Watching TV, cannot control volume, or select a source. Using the Web App, I can control the room, select a source, play music from Spotify (on the Sonos web app) but OS app, nothing.  I know this new app is abso

The new Sonos update is just horrible. There is no other word for it. I mainly play all my music from my personal music library - connected via lan to my nas drive.  It is now not searchable and lacks all the functionality the previous app offers.  Why has Sonia done this is baffling.  Seems tone deaf to what customers want 

Received an email today offering a 25% discount on Sonos products I purchased two Sonos speakers from Costco three weeks ago. Spent numerous hours trying to get them to work with a dysfunctional app and a poorly supported Sonos customer support team.  If I was offered a 50% discount,  I will not be buying another Sonos speaker.   Was able to return the  speakers purchased from Costco. Thank you Costco for your return policy 

Hey, sonos, if it ain’t broke, don’t fix it. Before the update in May it was easy to add speakers that I had muted (now I can’t find how to do this), and to control volume on individual speakers. I had a lot of speakers connected and now just one is connected. I hit + add speakers and it searches but can’t find the MANY speakers that USED to be connected.But MOST of all, my playlists are gone, gone, gone. I was a huge fan of sonos, but now more. I am going to sell or give away all my sonos speakers, and tell friends,  if they’re thinking of buying them, go to another source.Little did I know that “automatic update” as toggled on. How about a warning next time, sonos, so I can print out my playlists and recreate them. 

I got into a state where the two wouldn’t sync, no problem i thought i’ll just delete Audible and re add the service, no such luck.   This app is simply hopeless, i’ll never buy another Sonos product.  

Does someone have an archive of prior iOS Sonos controller/app releases. My backups here for iOS span to my iPhone 14 and I can’t just restore one app, so I need the IPA file. I’d rather downgrade and have something USABLE, while Sonos fixes things.I believe the most recent release prior to 80.x should be fine, as it was the older UI. 

Updated the app, excited to find out what’s in store. Seems to be a very busy, confusing app. Can’t access crossfade, which I use all the time. 

After the app update (and even before) I cannot play any music!!   The app loads up. The services/subscriptions appear. All my devices are visible/connected…  Once I choose a playlist or station and click the arrow button, nothing!  I consistently get the error ‘Something went wrong’This sucks!  I’ve contacted customer support who advised that Sonos is and has had issues with my connectivity with my internet carrier!  Well what the heck am I supposed to do with that!?! I’ve got a house full of Sonos devices and cannot play ANYTHING!!  Somebody!  Anybody!!! Help!!!!

My Music Library is on a USB stick, plugged into a laptop which therefore has to always be on-line.  If I look for NAS drives (Amazon) everything seems to be “big” multi bay gadgets.  Is there a simple adapter to interface my network to the USB stick so it becomes a resource for my Music Library?TIADon    VA