Contributor I

recieved email today 25% discount on Sonos speakers

Forum|Forum|2 years ago
May 30, 2024
17 replies
1107 views

Received an email today offering a 25% discount on Sonos products I purchased two Sonos speakers from Costco three weeks ago. Spent numerous hours trying to get them to work with a dysfunctional app and a poorly supported Sonos customer support team. If I was offered a 50% discount, I will not be buying another Sonos speaker.

Was able to return the speakers purchased from Costco. Thank you Costco for your return policy

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G

Greenland

Prodigy I

The cracks starting to appear if they're knocking 25% off?

🎵 First We Take Manhattan Then Berlin 🎵

J

JmsmsnAuthor

Contributor I

U

unahppyowner

Enthusiast II

Why would anyone pay 75% for very expensive paper weights? They got a long way to go after ruining their brand.

R

Rhonny

Prodigy III

I had a 25% offer too, last week. I don’t need any more, but I would definitely have taken up the offer if I had wanted to add to my set-up. The app will be fixed in a few weeks, and there will rarely be a 25% offer again, even on Black Friday.

So it’s incredibly short-sighted to look a gift horse in the mouth right now, just because people are peeved with the poor roll-out of the new app. And if things don’t get fixed for whatever reason, the speakers can be sent back to them - it’s far easier to return them to Sonos as they would know immediately of any issues you’d faced setting them up.

Seriously, what is there to lose if you previously felt you needed another speaker or bundle for a set-up?

J

JmsmsnAuthor

Contributor I

Largely due to multiple failures on Sonos part

lack of testing prior to releasing an app
poor customer support when there is clearly a problem
customer support repeatedly told me it was my router. (Was not my router it’s the app.)
no follow up from customer support when customer support indicated they would follow up
No co. acknowledgment - aka honesty- “ there was a glitch with the app and we are sorry and trying to make it right” would have been the responsible thing to do 4 those reaching out. ————as an exec in corp USA, you admit a mistake and you reach out to those impacted to make it right. Sonos has done none of that. sorry I have lost my faith in them and my time in trying to work with their flawed systems and support.

U

unahppyowner

Enthusiast II

What is there to lose? I’ll tell you what you can loose 100% of anything you spend with this company. Sonos has now told you in no uncertain terms, THEY DO NOT CARE ABOUT THEIR CUSTOMERS. Sonos could have mitigated this disaster at any point, rollback to the last App, or make the last App available to its customer base. Patrick Spence has been very clear when speaking to the media “customers get used to it!” Of course he has not actually spoken to his customers, you know the ones that buy his products.

For me Sonos is over. I bought an Amp, a streamer from Cambridge Audio and wired speakers from B & W. the streamer is Roon compatible so I can go that way, OR at anytime I can change and plug my external SSD into the streamer. I ahve a couple of Apple homepods which work fine with Roon in other rooms. Voila, NO MORE SONOS, NO MORE PATRICK SPENCE!!!!

100% control resides in the owner, nobody else. PATRICK SPENCE RUINED THE GOOSE THAT LAID THE GOLDEN EGG!

R

Rhonny

Prodigy III

Largely due to multiple failures on Sonos part

lack of testing prior to releasing an app
poor customer support when there is clearly a problem
customer support repeatedly told me it was my router. (Was not my router it’s the app.)
no follow up from customer support when customer support indicated they would follow up
No co. acknowledgment - aka honesty- “ there was a glitch with the app and we are sorry and trying to make it right” would have been the responsible thing to do 4 those reaching out. ————as an exec in corp USA, you admit a mistake and you reach out to those impacted to make it right. Sonos has done none of that. sorry I have lost my faith in them and my time in trying to work with their flawed systems and support.

A corporate entity with any sense would never be permitted to admit to a mistake and apologise as it presents itself as culpability for an issue, which would in turn provide an opening for legal recourse.

Looking at the list of moans in this post, and the myriad others across the threads since 7th May, I feel sad and concerned that the short-termist, knee-jerk, irrational, and entitled reactions to this app update are revealing something much bigger and uglier about a global society that is fundamentally broken.

R

Rhonny

Prodigy III

What is there to lose? I’ll tell you what you can loose 100% of anything you spend with this company. Sonos has now told you in no uncertain terms, THEY DO NOT CARE ABOUT THEIR CUSTOMERS. Sonos could have mitigated this disaster at any point, rollback to the last App, or make the last App available to its customer base. Patrick Spence has been very clear when speaking to the media “customers get used to it!” Of course he has not actually spoken to his customers, you know the ones that buy his products.

For me Sonos is over. I bought an Amp, a streamer from Cambridge Audio and wired speakers from B & W. the streamer is Roon compatible so I can go that way, OR at anytime I can change and plug my external SSD into the streamer. I ahve a couple of Apple homepods which work fine with Roon in other rooms. Voila, NO MORE SONOS, NO MORE PATRICK SPENCE!!!!

100% control resides in the owner, nobody else. PATRICK SPENCE RUINED THE GOOSE THAT LAID THE GOLDEN EGG!

As if my point needed proving further.

U

unahppyowner

Enthusiast II

Agreed 100% Consumers expecting to get what they paid for certainly would lead one to conclude that our global society is broken! What is the matter with you!