Contributor I

recieved email today 25% discount on Sonos speakers

Forum|Forum|2 years ago
May 30, 2024
17 replies
1107 views

Received an email today offering a 25% discount on Sonos products I purchased two Sonos speakers from Costco three weeks ago. Spent numerous hours trying to get them to work with a dysfunctional app and a poorly supported Sonos customer support team. If I was offered a 50% discount, I will not be buying another Sonos speaker.

Was able to return the speakers purchased from Costco. Thank you Costco for your return policy

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R

Rhonny

Prodigy III

Agreed 100% Consumers expecting to get what they paid for certainly would lead one to conclude that our global society is broken! What is the matter with you!

It’s impossible to reason with the angry.

I’m not saying Sonos has not shattered expectations and its reputation - it’s the depressing way that people express their anger and frustration with the most ridiculous and ill-thought through responses, threats, exaggerations, and disproportionate views.

Sonos released an app that has impacted many people’s ability to access and listen to their music. That is all that has happened. And they are working on fixes. It might feel like the end of the world for some people without a sense of perspective, but in a few weeks when it’s all working again, these posts will be the most incredible digital record of insane over-reaction.

G

Greenland

Prodigy I

The cracks starting to appear if they're knocking 25% off?

Not really. They had the same sale last year.

https://www.iphoneincanada.ca/2023/06/02/sonos-fathers-day-sale-save-220/

Well, no matter, a fool and his money are easily parted.

🎵 First We Take Manhattan Then Berlin 🎵

jgatie

Agreed 100% Consumers expecting to get what they paid for certainly would lead one to conclude that our global society is broken! What is the matter with you!

This forum had a post comparing the Sonos developers being told to release the app unfinished to Nazi guards just following orders in the genocide of millions. If that doesn't shine a light on @Rhonny's post, then I don't know what will.

H

HenriR NL

Enthusiast II

I had a 25% offer too, last week. I don’t need any more, but I would definitely have taken up the offer if I had wanted to add to my set-up. The app will be fixed in a few weeks, and there will rarely be a 25% offer again, even on Black Friday.

So it’s incredibly short-sighted to look a gift horse in the mouth right now, just because people are peeved with the poor roll-out of the new app. And if things don’t get fixed for whatever reason, the speakers can be sent back to them - it’s far easier to return them to Sonos as they would know immediately of any issues you’d faced setting them up.

Seriously, what is there to lose if you previously felt you needed another speaker or bundle for a set-up?

Simple: the confidence of consumers in Sonos is far below zero - so why should people continue giving their money to a company they no longer trust? Clearly there are signs that Sonos might well be aiming at getting rid at one point of functions such as playing music from a local music library, making older speakers & components unusable etc. So it is not that strange that people thibk twice now before they purchase compmenets that may be useless in a few years

jgatie

Simple: the confidence of consumers in Sonos is far below zero - so why should people continue giving their money to a company they no longer trust? Clearly there are signs that Sonos might well be aiming at getting rid at one point of functions such as playing music from a local music library, making older speakers & components unusable etc. So it is not that strange that people thibk twice now before they purchase compmenets that may be useless in a few years

If Sonos is getting rid of playing from local libraries, why would they still be supporting local libraries? Why do the SMB v1 thing if they are getting rid of all support? Why fix the search? Why fix the queue? So just stop it. Sure local libraries aren’t the priority anymore, nor should they be, they are probably under 5% of Sonos usage nowadays. So it stands to reason if Sonos is making the mistake of pushing out a half-baked app in order to meet some promise to investors, then the “half” that is not “baked” would probably include the stuff they don’t see as a priority.

That’s far cry from the silly “ZOMG!!!!! They are eliminating local libraries altogether!!!!” FUD being tossed out to enflame the masses to go pick up the pitchforks and torches.

1

1960avfc

Lyricist II

I grabbed a Move 2 from Best Buy today….running the latest app version on my iPad. Had no issue adding to my system and updating the device. My music library is still intact and has behaved since the initial problems I had after the changes made earlier this month. Don’t have full functionality of the queue back but I’m able select songs, shuffle etc..

Frustrated with the change but patience is key….

H

HenriR NL

Enthusiast II

Simple: the confidence of consumers in Sonos is far below zero - so why should people continue giving their money to a company they no longer trust? Clearly there are signs that Sonos might well be aiming at getting rid at one point of functions such as playing music from a local music library, making older speakers & components unusable etc. So it is not that strange that people thibk twice now before they purchase compmenets that may be useless in a few years

If Sonos is getting rid of playing from local libraries, why would they still be supporting local libraries? Why do the SMB v1 thing if they are getting rid of all support? Why fix the search? Why fix the queue? So just stop it. Sure local libraries aren’t the priority anymore, nor should they be, they are probably under 5% of Sonos usage nowadays. So it stands to reason if Sonos is making the mistake of pushing out a half-baked app in order to meet some promise to investors, then the “half” that is not “baked” would probably include the stuff they don’t see as a priority.

That’s far cry from the silly “ZOMG!!!!! They are eliminating local libraries altogether!!!!” FUD being tossed out to enflame the masses to go pick up the pitchforks and torches.

Oh yes, we can see how much Sonos support local libraries, clearly.

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