Fix & Optimize

I’ve noticed that when playing PCM 5.1 the surround audio volume is quite low but when playing Dolby Atmos surround audio volume is loud. My current solution is to manually adjust surround audio to +7 or +8 when playing PCM 5.1 then reset to default settings when playing Dolby Atmos. It would be really nice if we could have codec profiles that would allow us to save custom levels per audio codec.

Update on my 1.5 year old Roam that has been determined dead, I've been on several chats with Support, though I've used my Roam maybe 5 times in the 1.5 years, it’s a brick out of warranty, the best they’ll do is a 30% off coupon toward a replacement. Not good enough Sonos, I’ve been a customer since 2008 and things are slipping with the newer devices, by all the accounts posting similar experiences with the Roam, I think it’s a lemon.After talking it over with my wife, we’re not thrilled with the trend, issues with the system as far as connectivity etc, things seem to be on the decline. We won’t be using this coupon offer for another new component, I think we’re done.

Ever since the new app update on iOS in early May, controlling my system is so frustrating I am thinking of finding a different provider (this after just updating most of my speakers just 4 months ago).All music defaults to one room. It takes almost two minutes to start playing music in a different room. Takes almost 1 minute to change a song. It takes exactly 52 seconds to change the volume.  The same behavior is happening on two different systems. It becomes very frustrating when you want to listen to something and it takes upwards of 3 minutes to play the music you want, in the room you want, at the volume you want. Note, I did not update my iPad to the latest version and the system works mostly fine. I’ve resorted to using my Bose portable speakers instead of Sonos. If the new app update is not reversed or the issues fixed soon, I will send my hardware back and move to a different provider. 

I have a problem with the New Sonos App V80.00.04. I am not able to configure any network settings in the New Sonos App on Android device. I was able to remove my previous Wifi network via the App, but after this the Network settings page is blank in the App and there are no buttons. I simply cannot add new network configuration to Sonos system settings. This must be a bug in the New Sonos App?I changed my Wifi router today and wanted reconnect all Sonos devices to the new Wifi network without reinstalling every device. I am able to connect the devices using an Ethernet cable to the Wifi router and everything works fine as long as one device is connected via cable to the router. But since I am not able to configure the new Wifi network to the Sonos settings, I cannot use all the devices wirelessly.

New update lags on button push for so long (pressing play for example), I loose my patience and press again assuming it didn’t register the first button push. Only to find that it plays and then responds to my second touch and pauses again immediately 😡 Same for volume, skip, and selecting songs, all lag roughly the same. Sometimes my button pushes take 2-3 seconds to happen. what happend to this amazing system ? It’s like we went back 15 years to the dawn of this tech. poor show Sonos. 

The alarm clock has been back since 80.00.08, but ....The alarm clock with a desired wake-up time of 6.30 only wakes up with a two-hour delay, at 8.30 am. Could it be that the current local time is not being used?

Resolved problem of re-adding Music Library and Itunes Playlists by adding Apple Music; the recent updates wouldnt let me re-add my Music Library; I was never able to add Itunes Playlists; BUT -- I now can by simply adding Apple Music to Sonos;

As some of you may know I bought a blue sound system to replace my unserviceable Sonos system, well I gave my Sonos to my brother who’s son has set the system up for him, however he didn’t use Sonos “software” (if you can call it that), he has the system working flawlessly using an app called SONOPAD and an app called SONOPHONE..It works very smoothly and is pretty to boot.anyway I had, had enough of SONOS as a company so BYE BYE.👋 

Bonjour J ai un problème de connexion depuis quelques semaines mon téléphone ne prend plus en charge l application je ne plus plus utiliser Sonos ce qui est très dommageable Pouvez vous m aider ?Cordialement  Moderator Edit: Google Translate- Good morning I have had a connection problem for a few weeks, my phone no longer supports the application, I no longer use Sonos, which is very damaging. Can you help me?Sincerely

My Sonos App updated and changed in a big way. The biggest way is that I can no longer access my NAS storage that holds my music library, or find any kind of network storage option at all. All I can access are 'services' that I don't want.Am I missing something or have my speakers just become fancy paperweights?

The new software downgrade also refuses to display album artwork which was a nice feature of the previous version -- and you cant clear the queue from the mobile phone although you can from a laptop !Bizarre changes.

I sat through the pain of the AMA last night, and have read the summary today, but don't recall seeing a reference to the missing artwork from the local library. Why has it been left off? Surely, if you want the app to look good, it should use the images associated with the music? Any idea if/when it will be put back in?

Researched this issue on SONOS community and after doing everything suggested ROAM still flashing green and saying getting ready to connect to existing system but after 30 minutes still nothing and powers down. After 5 goes something wrong.Reached out to customer support 3 times via SONOS website and always no-one available. SONOS used to be better than BOSE but sadly they have failed customers. Funny thing is they reach out to get more product sales whilst at same time providing no customer support. 

I never had this problem until the mandatory app update. Now the Sonos Connect to my amp and Klipschorn speakers drops off of the controller after about 2 minutes of play. When I go to add the Sonos Connect back, it has disappeared.Does anyone know how to fix this? I have unplugged the Connect, but the problem keeps happening.

The new update has made it impossible for me to connect to Mytuner radio from Sonos. I have removed and re-added Mytuner service to try to fix it, no luck. I used to get quick access simply by clicking a station. Now I must first turn on my Roam bluetooth, go outside Sonos to my Mytuner app, start the station, then go back into Sonos where I can pair it with my non-bluetooth Play1. I must leave the Roam on during the listening, and when I want a new station I have to repeat this process to get connected.Give me the old version of Sonos back!!!

What is going on here? I cannot disable this setting on the web app. The setting doesn’t exist in the half-baked new app.What does this setting even do?  

Hey Sonos FYI the landing page to play.sonos.com  sometimes redirects to the page as shown below. Does not inspire confidence in your web app.  Another thing for your to do list. 

Hi, I have two connect amps (quite a few years old - series 1 I think?). The app cannot detect anything and it says 'unable to connect to Sonos'. Looking at the bridge it no longer has a white light showing but is connected via a cable to the router and we have full Internet signal. I've turned on and off again and didn't seem to make any difference.It seems like the bridge is not working...?  Help please! Thanks  Anton

Bonjour, est ce que le sonos ace fonctionne avec une Play 5 ?

What is going on?   Our bar & restaurant business has been using Sonos for over four years now, with music an essential part of our customers experience.  About a week and a half ago, our Sonos apps updated in the middle of the night, and suddenly our four years worth of carefully curated playlists are totally missing.  We spend our valuable time creating these lists, so that the BPM’s are always upbeat, and fit the lively vibe of our bar.  We cannot allow the generic stations to just play random songs, as these are not even close to the quality of the curated songs we’ve spent years compiling.  Can someone show us how to just download the earlier version of the app?  This new one is so buggy, and jumps around from genre to genre randomly.  It’s terrible, and it’s affecting our business.  Customer service lines are 55 mins plus to try and speak with a representative.  Does anyone know what  is going on?  Any info would be helpful.  Thank you. 

Bonjour, FIP Radio a lancé 2 nouvelles radio web il y a 1 semaine. “FIP autour du Hip-Hop” et FIP autour du Métal”. Je n’arrive pas à les trouver ni via Sonos Radio, ni via Tune In.Auriez-vous une solution?Est-ce trop tôt?Est-ce une démarche qui doit être prise par FIP pour les intégrer dans les produits Sonos ou Tune In ou l’inverse? Merci d’avance; Damien 

New app won’t find my system.  I tried restarting my phone after updating. App won’t find my system after I turn on one of my products.  Please help…I tried calling Sonos support, but my wait time is 75min!!! Thanks

I am wondering if anyone has successfully used the Sonos system with Apple products?  For several years I have struggled to get the speakers to work, many reboots, restarts, all of the suggested Sonos postings, etc.  Nothing will keep them working.  If you have used an Apple (iPad or IPhone) with Sonos successfully, would you be so kind as to let me know how you have done this.

Hey everyone,I keep seeing a lot of Users with questions about the SMB Protocol issue. The reason Sonos can’t help is because none of that is within the sphere of their control. All of that setup and configuration is 100% in the User camp, something they should mention and have a better Support Article for then this: https://support.sonos.com/en-us/article/use-a-nas-drive-with-sonosIt can depend on many factors such as Operation System, Network Configuration, and if and how you share your content with the Sonos system. I hope my experiences help someone here.Since I have a Synology NAS (DSM 7), I can help with that. I’ve been running these Settings at two different networks for the past 6 months+ with zero issues. The only thing I did when I was done with this change was to unmount my NAS from my computer as I had it mounted, the other was re-index my Library just to check those boxes as it were. The only thing I’ve noticed is indexing under SMB 2/3 is a bit slower. I did all of this s

I thought I’d provide some feedback on the new app using iOS devices, not covering absent features that are in the roadmap, and mentioning points that I’ve not seen covered elsewhere.Whenever I start the app I receive a ‘Turn on Bluetooth to Allow “Sonos” to Connect to Accessories’ message. A minor annoyance. I like the fact that the search box is always available on the home screen. I like that I can choose a Preferred Service which then appears first in the list. Even better if we had full control over this sequencing. ’Recently Played’ shows most but not all of what I have played. For example, if I play Radio Paradise Main Mix through the Radio Paradise service it doesn’t appear in the list of recent items. Also, nothing played from my local library appears in the recent list. ’Sonos Favorites’ appear to be ordered by how recently they were added. And on the Home Screen the two rows are somewhat unintuitive in ordering top left, bottom left etc. Much better if the items appeared alp