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Drewmoores82
Contributor I
May 9, 2024

new app won't connect

  • May 9, 2024
  • 10 replies
  • 1110 views

Anyone else experiencing no local network on new update, it’s rendered my system and a clients system unusable as it’s saying needs to connect to local network, what a joke from Sonos 

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    10 replies

    Ken_Griffiths
    Ken_Griffiths
    May 9, 2024

    No, I’m not seeing that connection issue here - everything is working/connecting okay. I’ve attached screenshots just to show that’s the case.

    Might it perhaps be some sort of local network connection issue?

    Drewmoores82Author
    Contributor I
    May 9, 2024

    No network issue it’s 100% the app, I was installing a new amp for a client and it wanted me to update, soon as I did it keeps saying click local network on which it is, when I’ve got home my system saying exact same thing it’s a joke 

      Bumper
      Bumper
      May 9, 2024

       

      Tell your clients to Keep at least one device on S2.

      The new app is not fit to use at this point and likely for months  

       

        Ken_Griffiths
        Ken_Griffiths
        May 9, 2024

        My thoughts are to perhaps quickly go through the ‘App Reset’ option in the ‘user account/app preferences’ settings, as that then leads to setting up the permissions again for access to LAN, microphone, Bluetooth, location, notifications etc. which ‘prompts’ on iOS controller devices, but perhaps might be different on Android. Then see if that resolves the network connection issue.

        cruzerld
        Lyricist I
        May 9, 2024

        I also have this issue and an app reset doesn’t work. When I go to system settings it says that my system wasn’t found above a section for Nearby System that asks me to join the system, but when I click on Join the System it says I’m not connected to network.

          Drewmoores82Author
          Contributor I
          May 9, 2024

          Spoke to Sonos and it’s a known issue with update and will be fixed in next couple of fixes whenever that is 🤣, you can still use it if you have s2 on another device or you can go on web app from pc / laptop Sonos.com/web-app 

          ha1292
          Contributor I
          May 9, 2024

          App has completely screwed my system. tried rebooting it all and now cannot add any speakers as does not recognise my wifi network. F****** joke.

            mholzbauer
            Lyricist I
            May 17, 2024

            “Updated” to the new app right before a party.  WTH Sonos!?  Poor testing. What’s weird is I have one Sonos 1 speaker that works and the rest are “unable to connect - try again later” when I try to get them to play.  

              KathyfromChatham
              Lyricist I
              May 18, 2024

              When I first updated it worked fine. A week later only one room connects. This app is a joke. I also get “unable to connect try again later.” 

                Looknow12
                Lyricist I
                June 4, 2024

                Same. First a few weeks ago it said update and then couldn't update.  Gave up. Tried again today and either setup new system or update network. Update network have tried on one sl and move. Both fail when entering code manually. Sonos on hold for 80 minutes.

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