Fix & Optimize

The Sonos update page says this function was restored 6/4 (add to queue). That MUST be true only for IOS. I have Android and cannot add to queue. If they can’t fix this nonsense, at least they could tell the truth - UPDATE THAT PAGE with information about when Android customers will have this function EXACTLY

Title says it all.Android.“Manage Networks” does nothing.Screenshot of Useless App 

Do the people who design these apps actually try/use or test them and are they music lovers ???.It doesnt seem that way. The old app had is issues but nothing in comparison to the so called upgrade.I had to prefix one of my five speaker names with a Z to stop it automatically  playing on start up.The graphics for the track you are listening to are from a previous track ??Sometimes The track playing cant be stopped.Am I alone in these issues  

In the old App I could locate missing products by running a search for missing products process. Where is this in the new App? Any ideas? Close to packing in with Sonos at this point.

I have been helping a neighbor restore his music library.  The library is there and has been indexed multiple times.  However, when he plays his playlists, the songs are fading in and out or sputtering as they play. Does anyone have any ideas beyond rebooting everything- modem, router, bridge, etc.?

How do I add my One surrounds back to my system after app update?I got the forced app udpate, now my One surrounds are not working.I go in my system / room where the Beam and Surround are listed, I try to add surrounds and after a few minutes I get this error message:  This is the current system I am running: Adding Speaker separately doesn’t work either.My One surrounds are listed in separate systems that I cannot delete anywhere:    I found no way to unlink them and put them back with the Beam + Sub.When I try to update within the System manage menu, the update fails as well:   After clicking try again 5 times and 5 fails, I get this other error and it still doesn’t work: They are powered on !! Wifi connection is great as I am 3 meters away from the router in a clear tv room. The light on my surrounds is white. @SONOS : HELP ME GET MY SURROUNDS WORKING AGAIN ! How do I remove them from the 2 new ‘systems’ you created in the app and add them back to my TV setup?

What happened to my Sonos Favorites and Playlists on the new app?I can’t find the playlists in particular.

Sonos app does not play Apple Music via ipad   

My saved playlist are not available on the new app version? Why I have to use my old iPad with the previous version so I can play my playlist. Also it’s the same with the Queue that is not working on this version.its an absolutely terrible experience using this version of the app.can I get my old version back? As I hate the new version its RUBBISH 

My alarm is off by four hours. If I set it for seven it goes off at three. I wanted to get up at seven so I set the alarm for 11 and it went off at seven. Any ideas out there?? (Just switched to new app)

I have ten Sonos speakers.  Unreliable and piss poor sound.  I just bought one Bose S-1 Pro.  Never fails to connect and reliably plays from my source.  The sound quality from one Bose speaker blows away all ten of my Sonos speakers.  Again, I’ll highlight the pathetic unreliable connectivity issues with Sonos.  I’ll happily drop $5k on some new audio equipment on a whim, but what I have here is $5k of Sonos pathetic crap.  Dumpster soon.  Thanks for being a pathetically substandard company.  Grow up and copy Bose, maybe there’s some hope for you.  

Updated the version yesterday night and the music library has vanished. Trying to add the music libary, Getting this  message: impossible d’ajouter le dossioer partagé à votre bibliothèque (913)

Please provide a rollback option to S2. The new app was advertised as a feature upgrade.  No mention of feature losses.  We got feature losses and no warning.  No informed choice to delay the “upgrade.” I cannot add a single song to the queue.  Basic queue management a critical feature that somehow didn’t make it into your MVP. Now you expect your user base to wait months to return to feature parity.  Months.   Do you realize how ridiculous this is from a user perspective? 

Asking this again. It has been years now. When will you get sounds working on Google assistant on Sonos? It is clearly Sonos' responsibility more than the BBC or Google to fix this. I end up listening to BBC on my crappy Google home devices when I have an expensive Sonos system sitting next to them. Sort it out please! Not buying Sonos again.

Latest Sonos S2 version seems working fine both with Android and iOS.  Though with Android's version is not possible to check if optimization is active or not, since Trueplay option is not available. With previous versions, it appeared as soon as optimization was completed by using app Sonos S2 with iPhone / iOS.

I managed to retrieve my only playlist which has been modified constantly thèse last years.However, since upgrade its impossible to modify the playlist (delete or add).Why? Also impossible to create a new playlist. Without this feature I no longer see the advantage of having Sonos 😞. So frustration.Can anyone help or comment ?

So I have a Sonos playlist (about 40 songs).   The artwork for ALL of the individual songs all show up in the app when looking at the songs in the playlist, and when playing the playlist.  But when looking at my list of playlists in the app (I’m on S2), there is no artwork for this playlist.   My other playlists all have artwork as a cover for the playlist.  Any suggestion on how to fix?  Note that I recently got a new PC.  And this happened after the switch of the music library to the new PC.    I tried closing app and re-starting it.  Doesn’t change anything.  Thoughts?

Found rumours of Sonos headphones quite exciting, but let’s be clear Sonos, I won't be buying any more hardware from you until you fix your software!The new controller app is so bad, we must boycott their revenue stream. Join me. 

Can anyone from the development team give any insight on when Sonos expects to make the app not s*** anymore.Never mind lost features, when will it stop opening to random pages? When will it consistently display what is is playing from the speakers? What about being able to change the volume without it popping back to the previous volume a second later? Just generally when will the bugs be a little less prominent?

Got this info from chat, told to phone up to resolve it: “Upon checking, the reason why you're getting the error 913 is that your device does not support or is not configured to use SMBv2 or SMBv3. SMBv2 or SMBv3 is now required, as we no longer support SMBv1 and HTTP for music library shares.    Rest assured, we do have a workaround for this."Rang up bang on 8am, wait time 5 mins, waited 40mins, got through to a Sonos tech help guy, set up a remote access session and it ended the after 2 mins “due to connection issues”; my phone had full signal and I have a solid wifi connection. Phone wait now 45mins.Incremental progress but no solution. Infuriating. And no media coverage?!

I’m going crazy from this new re-design. I can’t imagine that whoever designed he new app actually uses it.Anyway, did they remove the button to manually trigger the music library to update or am I blind? I feel like I’m clicking everything and I can’t find it.The new layout is SO UN-INTUITIVE it’s actually insane how bad they made it.

I have been a big supporter of Sonos and the technology.  That being said, I could not be more disappointed that Sonos has ignored the almost unusable app for IOs!  Given the popularity of iPhones, I would think they would want to make those customers happy.  If they don’t upgrade the controller (when was the last update, no one knows), I will start looking for other solutions.   How is it possible that basic functions can be ignored.  To name a few: Controller accessible from the lock screen and control volume with the iPhone volume keys.  It wouldn't hurt to update the interface as well.  Maybe if enough of us complain, something might happen.   

I have been on the phone waiting for support for longer than I’d like hoping to RMA the device.  Every time I use the app during the day, the ERA 300 has lost its connection to wifi and I have to re-add it.  I see that this has been an issue before but I don’t see fixes.  It seems to be faulty hardware.  Network connection is solid.  Any known quick fixes?

Hi I have added 2 more Sonos ports to an existing system that had another Sonos Port configured previously prior the new app redesign. The original Port was set to a fixed volume output using the old app around 6 months ago as it is connected to an audio matrix and 8 zone amplifier for multiroom music. Now having added 2 more Ports I cannot find the option to set the output to fixed anywhere in the new app settings but they need to be as the amplifier is handling volume control. How do you do this now? Is this new app that badly designed it is actually missing key settings controls like this??? 

I have a brand new ray, and I followed the instructions and hooked in the optical audio cable to the back of the ray and into the audio output on my TV. I’ve been try to use the app to have it read that particular thing and it won’t read it, and I can’t therefore set up my, remote control to control the sound. I’ve unhooked and re-hooked it several times and yet I still can’t figure out what else I might need to do to get it to work. Any recommendations would be helpful. I’ve been on hold with the Sonos technical support for an hour now.